Roofin Online Store Reviews 1,483

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting that staff are helpful and pleasant, often going above and beyond expectations. The products are consistently praised for their quality and accuracy, arriving exactly as advertised and specified. Many people appreciate the competitive pricing, finding products to be good value for money, even with delivery costs included. Ordering is described as easy, and delivery is often quick, on time, and well-packaged, with accommodating drivers. However, some customers also noted issues with delivery charges, finding them excessive for lightweight items and impacting the overall experience. A few other people also felt that there was a lack of goodwill or acknowledgment of mistakes regarding redelivery charges, which led to frustration.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and efficiency... See more

Product

Reviewers highlight positive aspects of product quality, with many describing items as good quality, exactly... See more

Service

Consumers find service to be positive, with many reviewers describing it as "above and beyond" and praising... See more

Price

Clients share positive opinions on price, with many reviewers finding the products to be of great value for... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service was as stated with delivery on time, highly delighted. I will be making another order soon to complete my roof which will be over £500 excluding VAT.. My order will have been made in two so... See more

Company replied

Rated 5 out of 5 stars

I needed two extra packs of tiles, they delivered within 36 hrs of order- even went to warehouse during call to check availability. Above and beyond service.

Company replied

Rated 5 out of 5 stars

Everything went smoothly, the product exactly as advertised. Delivery driver pleasant and helpful despite tricky uneven ground at kerbside. No issues with payment. A good experience with shopping in l... See more

Company replied

Rated 5 out of 5 stars

I purchased tapco roof tiles from Roofin online store, I was very happy with how helpful the staff were my tapco roof tiles was delivered before the delivery date. I would definitely recommend this... See more

Company replied


Company details

  1. Roofing Supply Store
  2. Building Materials Supplier
  3. Do-it-Yourself Shop
  4. Home Improvement Store

About Roofin Online Store

Written by the company

At Roofin we offer nationwide delivery and everyday low prices on a fantastic range of roofing and construction materials online.

We're a well established and family run business, so when you purchase via the Roofin Online Store, you can rest assured that our customer service team will endeavour to help with your enquiry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great product.fast delivery.would…

Great product.fast delivery.would recommend and use again.

August 29, 2023
Roofin Online Store logo

Reply from Roofin Online Store

Hi Mrs Roberts, thank you for taking the time to leave this 5 star review. It truly means a lot to us all at Roofin :)

Rated 5 out of 5 stars

Good prices despite the postage cost

Bought a set of roofing sections that were cheaper here than elsewhere even taking into account the huge postage charge. All delivered quickly so I'm happy.

August 29, 2023
Roofin Online Store logo

Reply from Roofin Online Store

Hi Alan, thank you for taking the time to leave this 5 star review. We often check our prices to make sure we can offer our customers the most competitive prices. So glad to see you are happy with everything. Kind Regards Lorraine :)

Rated 5 out of 5 stars

Everthing perfect

Everthing perfect, as usual

August 24, 2023
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Reply from Roofin Online Store

Hi Dani, Thank you so much for this fantastic 5 star review. Kind Regards Lorraine :)

Rated 5 out of 5 stars

Great product

Great product, awesome delivery time, and the driver was really polite and helpful

August 28, 2023
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Reply from Roofin Online Store

Hi Allan, Thank you so much for this 5 star review. Our Supaslate is a fantastic product and we are over the moon you think so to. Kind Regards Lorraine :)

Rated 5 out of 5 stars

Competitively priced

Competitively priced, fast delivery, would use again.

August 24, 2023
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Reply from Roofin Online Store

Hi Duncan, Thank you so much for this 5 star review. As a small business it means so much to us all :) Kind Regards Lorraine.

Rated 5 out of 5 stars

Good looking product and good…

Good looking product and good communication with help line.

August 6, 2023
Roofin Online Store logo

Reply from Roofin Online Store

Hi Jack, Thank you for taking the time to leave this 5 star review, Supaslate is a fantastic product. It really means a lot to know our customers think so too . Kind Regards Lorraine :)

Rated 5 out of 5 stars

Fast delivery of excellent

Fast delivery of excellent goods

August 9, 2023
Unprompted review
Roofin Online Store logo

Reply from Roofin Online Store

Hi Bryan, Thank you so much for leaving this fantastic 5 star review. We are all thrilled to see you are happy with our Supaslate products. Kind Regards Lorraine :)

Rated 5 out of 5 stars

Good products with plenty of choice

Good products with plenty of choice, and at a fair price.
Quality is top notch and delivery was when expected.
Can't fault this company

August 2, 2023
Roofin Online Store logo

Reply from Roofin Online Store

Hi Colin, thank you so much for taking the time to leave this 5 star review. We appreciate the feedback and we are delighted you got everything you need at Roofin :) Kind Regards Lorraine.

Rated 5 out of 5 stars

Roof tiles

Searched online and this was the best price with most options for the tiles I wanted, good communication and delivered in less than one week would definitely use again.

August 2, 2023
Roofin Online Store logo

Reply from Roofin Online Store

Hi Keith, Thank you so much for choosing us at Roofin, and for this incredible 5 star review. It really means a lot. Kind Regards Lorraine :)

Rated 5 out of 5 stars

Very good product and company

Very good helpline helped me with my order then went on to their website knowing what i needed to do and order ordered with 3 to4 days delivery they delivered the next day very happy

July 31, 2023
Roofin Online Store logo

Reply from Roofin Online Store

Hi Ian, Thank You for taking the time to leave this 5 star review. We are thrilled you got the help you needed. We all look forward to serving you again :) Kind Regards Lorraine.

Rated 5 out of 5 stars

Happy Roofer

As a roofer, I was very dubious about the Supaslate.
Having now fitted it to a lean too shed, below a slate roof.
And it looks very good. The slates lay nice and tight to the slates below, and I will be using them again!!

I was also one sheet of 3 slates short, and Roofin sent me one free of charge.
If you have any questions or problems. The staff are extremely helpful and polite!!

Happy Roofer! 🥰

July 26, 2023
Roofin Online Store logo

Reply from Roofin Online Store

Hi Robin, Thank you for this fantastic 5 star review. Customer satisfaction is what drives us at here Roofin. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. Kind Regards Lorraine :)

Rated 5 out of 5 stars

Very easy to order

Very easy to order
Delivery prompt

July 25, 2023
Roofin Online Store logo

Reply from Roofin Online Store

Hi Richard , thank you so much for taking the time to leave this fantastic review. We really appreciate your business and valued feedback. Kind Regards Lorraine :)

Rated 5 out of 5 stars

Excellent service

Good prices, fast delivery and great customer service.

July 23, 2023
Roofin Online Store logo

Reply from Roofin Online Store

Hi S Mace, thank you for sharing your experience with us! We are thrilled to hear that you had a great time shopping at Roofin . We look forward to welcoming you back soon. Kind Regards Lorraine :)

Rated 5 out of 5 stars

Great price

Great price, fast and efficient service and delivery

July 3, 2023
Roofin Online Store logo

Reply from Roofin Online Store

Hi Donella, Thank you so much for leaving this fantastic 5 star review. We often check our prices to make sure we can offer the most competitive prices to all our customers. Kind Regard's Lorraine :)

Rated 5 out of 5 stars

Good shopping experience.

Website was easy to use. Items delivered as specified. Cost of delivery was less than half of competitor for Tapco slates even though slates are delivered directly from Tapco in both instances. Overall a good shopping experience.

July 2, 2023

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