Active Ventilation Products Reviews 169

Very easy company to deal and communicate with. Minor shipping damage on Aura Vents; Active Ventilation immediately reviewed and handled the situation without question.

Great experience and delivery of a very good grade of product for my particular need which I could not find locally without paying much more than I paid.Very good professional service as well.

Purchased 18 vents for the attics of our townhome complex. We chose these since they claim to be tested to 200 MPH winds since we live on the east coast.
However, we have some leaks, which appear to be due to the installation. The roofers did not look up the instructions online, and just used a roofing nail in each corner. It appears they need to go back and add screws like the instructions show.
If this fixes the problem, I'll upgrade the review grade.

The custom vent was exactly what we needed for the flue on the furnace vent in the greenhouse. A size that was not readily available at the stores here. Prompt manufacture and delivery was another issue. The date promised with the purchase and the delivery were anything but smooth. It finally arrived days late and the only thing that saved the job was that the installers for the repairs to the greenhouse were also delayed in finishing the job. Things worked out but not without some good antiacids along the way!!!!!

Very nice product. Working great.

Excellent product, excellent service!

would have given more star but someone put the wrong address in for my shipping and delayed my order by 3 weeks. but when i called they where quick to fix the problem and had product in 3 days

The company kept us updated on the order's status and shipment's status throughout the process and the product arrived as described. Thank you!

Received the wrong finish on the product I ordered. I made a phone call and the correct product was shipped out all most immediately.
Things happen is business, it was a simple error, but they took care of it professionally and quickly.
Richard

Rude sales staff, very hard to deal with.

Had a problem with the online billing but called the listed number and the staff jumped on it, had the order filled and shipped in record time. Great job.
PR

Great job helping me with questions and ordering product.

The ordering process was a little clumsy, but at the end of the day, I got what I was looking for. Customer Service was top notch, very friendly. Even got a call apologizing for sending the wrong item (got a roof base, but didnt order it). Oh and my cats loved the enormous box the vent shipped in, so that was a good thing too!

They built exactly what I asked for.
It was delivered intact.
We installed it just like we planned on with no issues.
Great product

At 2:27 pm CST I called your company at 845-565-7770 in order to purchase your product. I said "Hi! My name is Lee. To whom am I speaking?" Whoever answered did not reply. So I said "I'm just asking your name so I don't have to say 'Hey,you.' " He very rudely informed me he didn't give out his name. Really??? A sales rep??? Well I don't think I want to do business with a company who hires such rude individuals as a sales representative. Unbelievable!!!!

Received quote direct with shipping and saved 50% ordering with Home Depot

Great products, expensive shipping (about 75% of my order) lengthy wait for manufacture and delivery (5 weeks).

Great experience - Always got back to us and delivered on EVERY promise.