I used to be an avid user years ago as it used to be the place to advertise rooms for rent, and find a constant supply of tenants just before a new site appeared Spare Room who seemed to take over in... See more
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See what reviewers are saying
Roomgo CS, Is very helpful with kind understanding and assistance given when I had tenant issues. They extand my premium account for some extra days which I'm very grateful. My reason is tenant not w... See more
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Tbh 2 stars almost feels a bit generous. You have to pay to become premium member in order to contact prospective flatmates, which wouldn’t be too bad but the price of such premium membership is way... See more
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The website is easy to navigate, with many good leads receive at basic, once you upgrade to contact , you should get result, this site is good for all your property letting needs short term and long... See more
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Company details
Written by the company
Roomgo is the largest online flatshare community, helping landlords and agents with portfolios of rooms, single rooms for rent, studios or other shared rentals. We check every listing and make it quick and simple to find great roommates you can trust. Since 1999, our service has created over 5 million room rentals worldwide.
Contact info
Acre House, 11/15 William Road, NW1 3ER, London, United Kingdom
- contact@roomgo.co.uk
- roomgo.co.uk
4.0
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Are there real people on this site?
I used Roomgo to post an ad of my flat and paid for an upgraded membership. I didn’t receive a single response in 2 months which seemed odd, I received several responses on the other website I posted on. There seem to be a lot of faceless profiles on this site and I can’t help but wonder whether they are real people.
I appreciate Roomgo’s response and good to hear that the profiles are managed in that way. I’m no longer using the site as I have found a suitable tenant elsewhere.
December 8, 2020
Unprompted review
Reply from Roomgo UK
Thank you for your feedback.
Let us start by extending our sincerest apologies to you, Carly. We are disheartened to hear that you haven’t been contacted by any member in two months.
To our great regret, some members are not very active and do not reply to their messages. However, be assured that we do our utmost effort to contact these members and ask them to be active and check their inbox. Moreover, we deactivate their accounts if they have been inactive for longer than two weeks.
Also, please be assured that the content of the website is constantly reviewed by a dedicated team of moderators. Indeed, we have an international team of moderators that checks every profile and ad published to ensure that the website is safe and that only real and genuine members are using it.
Kindly get in touch with our Customer service Team to assist you further and provide you with some useful tips to improve your Roomgo experience!
The Roomgo CS Team.
team@roomgo.co.uk
Complete rip off !
Really disappointed and feel thoroughly ripped off ! Advertised a room in the most stunning apartment in Manchester at an excellent price and had just two people contact me (both couples when I specifically requested no couples)
In two weeks there were only a handful of people who were new and looking for a property.
As a result I didn’t find anybody to rent my room - instead I advertised on a local Facebook group for free and was inundated with people ! Found somebody within 2 days
Don’t waste your money on this site.
December 3, 2020
Unprompted review
Reply from Roomgo UK
Thank you for your review, Paul.
We appreciate the feedback and apologize for the poor experience you’ve had on our website. We are very disappointed to learn that you didn’t find any room tenant on Roomgo and we totally understand how frustrating this can be. However, please be aware that renting a room is not an easy process and can be quite time-consuming sometimes. Besides, the current crisis did not make it any easier.
We are committed to providing the best online experience to all our members and would greatly appreciate the opportunity to make things right.
Please contact us at team@roomgo.co.uk and we would be more than happy to assist you and improve your experience with us!
We are looking forward to hearing from you.
The Roomgo CS Team.
Contacted the company for some help…
Contacted the company for some help with our charity and they gave us a free subscription which will help us in placing some of our clients
December 2, 2020
Unprompted review
Reply from Roomgo UK
Dear Lynsey,
Thank you so much for taking the time to share your experience with us. It is our pleasure to support your charity work.
Please do not hesitate to reach out to us, should you have any query.
The Roomgo CS Team
team@roomgo.co.uk
I have used this site when it was…Easyroommate!!!
I have used this site when it was Easyroommate and it was the only one of it's kind then, If you did not get a good response after a month you would get the following month for free which helped to get a lodger,
Possibly as a result of the Coronavirus pandemic and due to more competition. Roomgo is a less successful platform to use than others and I will be less inclined to use it in the future!
December 2, 2020
Unprompted review
Reply from Roomgo UK
Dear Ian,
Thank you for your review. We are extremely sorry to hear that you are not likely to use our site in the future and we hope you will accept our sincerest apologies for any inconvenience caused.
Indeed, the rental market has taken a hit since the start of the coronavirus pandemic. Potential tenants and especially international students are now very hesitant to move out. As a result, rental demands have witnessed a remarkable drop in recent months.
Ian, we would like to assist you further and improve your experience with us. Please contact us at team@roomgo.co.uk and our customer service team will be happy to help you.
We hope to hear from you soon, Ian.
The Roomgo CS Team
I found one room and that was an agency…
I found one room and that was an agency with hidden fees, etc. Pure waste of time!
December 1, 2020
Unprompted review
The site was very easy to use.
November 23, 2020
Unprompted review
Reply from Roomgo UK
We are so grateful for your 5-stars review, Neasden.
If you do need help in the future or have any question, please feel free to contact us and we would be more than happy to assist you.
The Roomgo Team.
team@roomgo.co.uk
If I could give them 10 stars
If I could give them 10 stars, I would.
Prompt response to e-mails, as well as competent and courteous performance is their customer service's trade mark.
They helped me find a roommate within a few days.
Thank you.
October 29, 2020
Unprompted review
Reply from Roomgo UK
Thank you so much for your feedback Christine. We really appreciate you taking the time to share your experience with us, and we are thrilled that you are happy with our customer service .
Please do not hesitate to get back to us on team@roomgo.co.uk, should you have any query.
The Roomgo CS Team.
Scam
Um, I payed for premium and it's like a ghost town. There is literally no one available. I searched rooms in ten different cities and it came up blank. This is a scam. Roomgo, I'll edit my review if the issue is fixed or I get my money back.
October 20, 2020
Unprompted review
Reply from Roomgo UK
Thank you for taking the time to share your review.
We can only imagine how frustrating it must be not to find any search results in ten different cities. Please accept our sincerest apologies for this.
Nevertheless, we have checked your exchanges and can confirm that the settings that indeed affected your search results were identified and updated for you.
We invite you to contact us at team@roomgo.co.uk so we can answer any other questions you may have and assist you further.
Our team always strives to provide excellent customer service and if there is anything else we can do to improve your experience with us, we would really appreciate hearing more about it.
We hope to hear from you soon.
The Roomgo CS Team.
I have been using the website since…
I have been using the website since beginning of 2016 successfully. I have met great people via the website and my experience with customer service was very good; they are responding to emails promptly in less than an hour meaning that the moderator is on top and continuously checking to ensure that requests being answered
Definitely recommend to register
October 18, 2020
Unprompted review
Reply from Roomgo UK
Thank you for the awesome review, Mel!
It is a real pleasure to have such loyal customers. We work very hard to keep our members satisfied and we are very happy to hear that we’ve met your expectations.
Please do not hesitate to get back to us on team@roomgo.co.uk, should you have any query.
The Roomgo CS Team.
I contacted Roomgo customer service…
I contacted Roomgo customer service regarding an issue I had with payment for a Premium membership for my single bedroom to rent.
I was met with a prompt and friendly customer service staff at Roomgo who listened to my concerns and helped me every step of the way.
They even threw in a free complimentary 10 day Premium membership for my troubles. I very much appreciate their help and effective communication.
October 15, 2020
Unprompted review
Reply from Roomgo UK
Thank you so much for your feedback!
We work very hard to keep our members satisfied and we are very happy to hear that you had such a great experience with our customer service team.
Should you have any other query, please do not hesitate to contact us at team@roomgo.co.uk and we will be very happy to help.
The Roomgo CS Team.
Roomgo’s customer service is excellent…
Roomgo’s customer service is excellent and I would always recommend this website to everyone looking for a room in the UK. My search on the website went very smoothly and I am very happy.
Thank you Roomgo!!!!
October 15, 2020
Unprompted review
Reply from Roomgo UK
Hello Célia,
Thank you so much for your 5-star review, we highly appreciate it!
We are delighted to hear that your search on Roomgo went so smoothly. Please do not hesitate to contact us at team@roomgo.co.uk if you need any further help.
The Roomgo CS Team.
Scam?
Scam I cant believe it's a real website.
No one got in touch. Lots of ads for tenants looking for a room, prepared to pay £2000 or £4000. Total makebelieve.
September 27, 2020
Unprompted review
Reply from Roomgo UK
Thank you for your feedback, Antonia.
We are sorry to hear that no one has reached out to you.
Antonia, the safety of our members is something we take incredibly seriously and can assure you that the content of our website is constantly reviewed by a team of moderators who work extremely hard to ensure that the website is safe for all our users.
If you have any questions or concerns, please feel free to contact us on team@roomgo.co.uk and we would be more than happy to help you further and provide you with some useful tips that will help improve your experience on the website.
We hope to hear from you soon.
The Roomgo CS Team.
ROOMGO REVIEW? Let's just get straight to the point!
Let's just get straight to the point... ROOMGO ARE A WASTE OF SPACE!!!
I advertised my room on this site for the first time, thinking I'll give them a try... having (successfully) used another well-known site in the past.
To say I got a 'slow and frustrating service' is an understatement.
I've been searching for a simple customer service TELEPHONE NUMBER for weeks now and, surprise-surprise... there isn't one listed ANYWHERE on the net!!!
What 'reputable company' would choose to ONLY provide an Email address rather than a telephone number too?
ANSWER... one that is afraid their 'customers' will give them an earful!
ROOMGO staff... if you read this review and want to respond with any care or respect to your CUSTOMERS, please advise a telephone number to PROVE you are a legitimate company!
Much thanks...
LG
September 11, 2020
Unprompted review
Reply from Roomgo UK
Thank you for your feedback LG.
As a company, we value the feedback we receive from our users and continuously look for ways to improve our service, thank you.
We currently don't provide a telephone service, however our Customer Service Team can be contacted at any time, Monday to Sunday via email and one of our members will assist you within 24 hours. We understand this can be frustrating, however please be assured your queries are very important to us and we make sure our team are available to assist you whenever you need help from us.
If you have any questions or need further information, please feel free to contact us on team@roomgo.co.uk and we would be more than happy to assist you further.
The Roomgo CS Team.
I felt like having been gambling while…
I felt like having been gambling while using this website. You pay for empty promises. It's a shame
September 6, 2020
Unprompted review
Reply from Roomgo UK
Thank you for your feedback.
We work very hard to make your experience on our website enjoyable and we deeply regret to hear that we have not been able to meet your expectations. Please accept our sincerest apologies for the inconvenience.
First, I would like to clarify this for you: the Premium membership is not mandatory. It is an extra feature that enables you to communicate with all the members and gives your ad a better visibility on the website. It does not guarantee you will find a room/ rent your room either.
Tina, we would like to improve your experience with us. Please contact us on team@roomgo.co.uk and our team would be more than happy to assist you.
We hope to hear from you soon.
The Roomgo CS Team
MISSION DAMNED IMPOSSIBLE
NOT ONE notification or email alert which matched my property, area, preferences, or ANYTHING, was sent during the 3 months my room-to-let was advertised. There's only ONE site that can fill your 'Spare Room' vacancies, and it AIN'T Roomgo 😡
September 3, 2020
Unprompted review
Reply from Roomgo UK
Thank you for taking the time to share your review, Joyce.
I am very sorry to hear that the ads you received were not suitable for you.
I would like to inform you that email alerts you receive are based on the rent price and location you set on your search page. They are not based on your ad's description or other filters selected on your page.
I hope this has helped Joyce, if you do have more questions, please feel free to contact us on team@roomgo.co.uk. I can assure you that I will personally look into this and make sure you receive accurate ads in our email alerts.
We are looking forward to hearing from you.
Kind regards,
The Roomgo CS Team
Not impressed
Not impressed. Ive already paid for a membership on another site, but figured i would post a free advertisement on Roomgo. Today i get a message alert stating someone is interested in my room, but surprise surprise, my basic membership means i can not contact them, nor can they contact me. Nothing i can do to progress the interest. Refusing to pay nearly £40 to follow up what might just be a fake marketing ploy to seperate me from my hard earned cash. No thanks Roomgo. I'll stick with other sites.
August 19, 2020
Unprompted review
Reply from Roomgo UK
Thank you for your review.
I am terribly sorry to hear that you were unable to communicate with a Basic member. Please accept my deepest apologies for the inconvenience.
I would like to inform you that everyone is more than welcome to use our website without paying for a premium membership. Indeed, it is free to create an account, search for roommates, post an ad and contact Premium Members.
However, we do offer a paid membership for those who want to speed up their search process.
The prices of our Premium memberships have been carefully thought through to suit all budgets.
Liam, I would be more than happy to assist you further and see how we can help you make the most of our website. Please feel free to contact us on team@roomgo.co.uk and our team would be happy to help.
We are looking forward to hearing from you.
Kind regards,
The Roomgo CS Team
Not impressed so far
I am a landlord looking for tenants, I recently signed up as a Premium member hoping to maximise my chances of finding tenants quickly. I posted my add and asked my siblings to check it out, they did - but my accounts says ‘there have been no viewings’, that is just inaccurate and makes me wonder the credibility of website as a whole. Also, I am disappointed that as a default the newest adds appear on the top of of search results list, shouldn’t premium members posts always appear on the top?
August 19, 2020
Unprompted review
Reply from Roomgo UK
Thank you for taking the time to leave a review.
I am sorry to hear about your disappointment.
First, I would like to inform you that Roomgo has been helping its users to find tenants and accommodation since 1999 and our service has created over 5 million room rentals worldwide.
I am also truly sorry to hear that you still found 0 views on your ad. I understand how this can be frustrating, please be aware that we are keen to help you get better visibility on the website. May I please ask you to contact us at team@roomgo.co.uk? I can assure you that I will personally look into this to identify the issue and resolve it.
Finally, kindly note that when you upgrade your account, your ad does get better visibility on the website. However, as it is the case of all other websites, our ads are classified according to their publication date. This means that new ads go to the top and less recent ones go lower down the search lists.
I hope to hear from you soon. Please let them know if I can help you with anything else.
Kind regards,
The Roomgo CS Team
DO NOT PAY FOR UPGRADES - NOT WORTH IT AT ALL !!
Firstly, you can't contact anyone if you have basic account, so you need to pay to send messages. Which i did. I sent lots of messages and not even one response as basic members can't send messages . So, you upgrade in order to send messages , but if they don't upgrade as well you won't get any replies!!!
So basically to be able to communicate everyone need to upgrade, which they don't! Majority are basic members!
Roomgo also sends misleading messages to people with basic account , saying that someone asked to check their profile , so you'll need to upgrade to contact them!!
I tried to change my ad details online, but web doesn't allow me to progress , so I emailed yesterday . I was told they will update and asked me for details. I sent everything to "IDA" and today , my Ad still the same . No changes !
So what type of service is this ??
PLEASE DO NOT PAY A PENNY TO ANY UPGRADE AS THIS WEB IT'S SCAM !!
August 3, 2020
Unprompted review
Reply from Roomgo UK
Thank you for taking the time to share your review, Paula.
I am disheartened to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention.
First, please allow me to explain how our website works.
Kindly note that basic members are able to contact Basic and Premium members.
Indeed, we have a free option for our basic users who wish to contact another basic member without upgrading their account. This is the ‘interest messages” option and it allows basic members to send automated messages to other basic members to show their interest in their ads.
Besides, basic members can communicate with Premium Members by exchanging messages and contact information.
Please also note that it is not mandatory to pay a membership to use our website.
As a matter of fact, when you upgrade your account, you are able to contact and be contacted by ALL the members (Basic and Premium) on our website. In other words, Basic members do not need to upgrade to respond to your message when you are a Premium member.
Moreover, I would like to inform you that the main purpose of our email alerts is to help you with your search. We send you automated emails to inform you about your new matches, new messages, members who have viewed your ad and updates of your account and membership.
We do not in any way try to mislead you or push you to subscribe to our memberships
Finally, I would also like to inform you that we operate 7/7 from 8:30 am to 5:30 pm.
I have checked your exchanges with our customer service and could see that my colleagues did reply to your email in a reasonable time frame within our working hours. Furthermore, they have helped you with your request and your ad is already posted with photos on the site.
Could you kindly contact us at team@roomgo.co.uk if have further questions you need further assistance?
Please accept our most sincere apologies regarding any inconvenience caused.
I hope I can hear from you soon.
find and read content carefuly
I had feedback from Roomgo representative and explained how their system works. Its fair for that kind of system to operate. The bottom line of outcome is whether that system can help me to find the flatmate. So far, I have no luck to get in touch with any of their list candidates coz they are all basic member and so am I.
July 3, 2020
Unprompted review
Reply from Roomgo UK
Thank you for your feedback.
Let me start by apologising for any inconvenience caused, Kang.
I would like to confirm that posting on the website is completely free of
charge. You can post your ad for free and all our users don’t have to pay to join the website.
Also, you can contact Basic Members by sending them interest messages
(automated messages to let them know that you are interested in their Ad) and you can
contact Premium Members directly by exchanging messages and contact
information.
Kang, please note that Premium Membership is an optional feature that facilitates
your search as it enables you to be in direct contact with all users of the website,
you can still contact users as mentioned above and we make sure to suggest this
Premium Membership to our users but it is not mandatory.
I apologise again for the confusion and I hope I was able to explain how Roomgo works.
Please do not hesitate to contact our Customer Service Team on team-au@roomgo.net should you need any further assistance, Kang.
The Roomgo CS Team
Bad service
Lots of people with large budgets and no pictures - very suspicious.
I paid for the premium membership thinking it would help with my search - out of 3 months I had x1 view of my ad!
With the daily emails it seems like they have lots of people on their database seeking apartments - but it just doesn't add up.
I emailed them regarding this, asking for a refund. I have received no reply!
July 1, 2020
Unprompted review
Reply from Roomgo UK
Thank you for your feedback.
Let me start by apologizing for any inconvenience caused.
Firstly, I'd like to assure you that the users on the site are not fake, they are real people just like you looking for a room or roommate. Roomgo is not a scam but a genuine classified site. We have been operating for over 20 years and are present in 20 countries around the world. We also have a moderation team that works around the clock to ensure that our website is safe for all our users.
Regarding our premium membership, this allows you to be in direct contact with all users on the website, however, does not always guarantee more views of your ad. It all depends on how proactive you are at contacting other users on the website.
If you still have any questions or concerns, we would be more than happy to assist you further if this is okay. Our email address is team@roomgo.co.uk. We hope we can hear from you soon.
The Roomgo CS Team
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