I used to be an avid user years ago as it used to be the place to advertise rooms for rent, and find a constant supply of tenants just before a new site appeared Spare Room who seemed to take over in... See more
Company replied
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See what reviewers are saying
Roomgo CS, Is very helpful with kind understanding and assistance given when I had tenant issues. They extand my premium account for some extra days which I'm very grateful. My reason is tenant not w... See more
Company replied
Tbh 2 stars almost feels a bit generous. You have to pay to become premium member in order to contact prospective flatmates, which wouldn’t be too bad but the price of such premium membership is way... See more
Company replied
The website is easy to navigate, with many good leads receive at basic, once you upgrade to contact , you should get result, this site is good for all your property letting needs short term and long... See more
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Company details
Written by the company
Roomgo is the largest online flatshare community, helping landlords and agents with portfolios of rooms, single rooms for rent, studios or other shared rentals. We check every listing and make it quick and simple to find great roommates you can trust. Since 1999, our service has created over 5 million room rentals worldwide.
Contact info
Acre House, 11/15 William Road, NW1 3ER, London, United Kingdom
- contact@roomgo.co.uk
- roomgo.co.uk
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Doubt about how to booking on Roomgo
The attendant was really kind and tried to help me on my home research for a exchange in Milan.
March 14, 2023
Unprompted review
Reply from Roomgo UK
Hello Nicole,
Thank you for your Feedback!
We are delighted that you are satisfied with our level of customer service, this is exactly what we always strive for and it's a pleasure to hear that our agents were able to help you with your search.
Should you need any assistance, please do not hesitate to contact us.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
Manal has been very helpfully and quick…
Manal has been very helpfully and quick on numerous occasions really nice after leaving rude people at spare room
March 9, 2023
Unprompted review
Reply from Roomgo UK
Hello Hayley,
Thank you for taking the time to leave your feedback!
We work very hard to keep our members satisfied, and it's lovely to hear that you are satisfied with the level of services provided.
Please do not hesitate to get back to us on team@roomgo.co.uk, should you have any query.
Kind regards,
The Roomgo Team.
Previously used the site to gain a…
Previously used the site to gain a tenant, had good enquiries. Will look to use again
March 6, 2023
Unprompted review
Reply from Roomgo UK
Hello Rhembo,
Thank you for your sharing your feedback!
We're really glad to hear that you had a pleasant experience on our website before, we, as Customer Agents will provide you with all the necessary tools to be successful in your search again Rhema.
Please do not hesitate to reach out to us should you have any queries.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
Easy to post and very fast and…
Easy to post and very fast and efficient customer service from Manal in the Roomgo Team.
March 6, 2023
Unprompted review
Reply from Roomgo UK
Hello Ruben,
Thank you for the 5-star review!
We are very happy to hear you’ve had a positive experience with our site and team.
We wish you the best of luck in your search and please feel free to reach out to us with any questions or further comments you wish to share.
Best regards,
The Roomgo Team
team@roomgo.co.uk
We get fast respond n team keep up with…
We get fast respond n team keep up with promises the was given. Good advice n reminds what we should look out also aware.
March 2, 2023
Unprompted review
Reply from Roomgo UK
Hello Sadiris,
Thank you so much for taking the time to share your feedback.
We put a lot of effort into maintaining the satisfaction of our members, and we are very happy to hear that we’ve met your expectations.
It has been an absolute pleasure assisting you in your search and we would gladly help you further to find exactly what you are looking for Sadiris.
Best regards,
The Roomgo Team
team@roomgo.co.uk
Really user friendly platform
Really user friendly platform.
Manal very prompt and helpful throughout the process
February 27, 2023
Unprompted review
Reply from Roomgo UK
Hello Nishan,
Thank you for your feedback.
Nishan, It is always a pleasure to hear from our customers such positive feedback on our website and we are so glad that you are happy with our Customer Services level.
Please do not hesitate to get back to us on team@roomgo.co.uk, should you have any query.
The Roomgo Team
Very helpful and willing to help with…
Very helpful and willing to help with my search for a flatmate!
February 15, 2023
Unprompted review
Reply from Roomgo UK
Hello Natasha,
Thank you so much for 5-stars review!
We are thrilled to hear that our customer service team was really helpful.
We work very hard to make every member’s experience great, therefore, If there's anything else we can do for you, please don't hesitate to reach out to us at team@roomgo.co.uk.
Best regards,
The Roomgo Team
A very user friendly service
A very user friendly service, easy to navigate the site and customer focused
February 15, 2023
Unprompted review
Reply from Roomgo UK
Hello Merleen,
Thank you for sharing your feedback!
It is always a pleasure to receive such positive feedback from our customers about our website.
If you need a hand with anything else while on the site please get back to us and I'll be more than happy to help.
Best regards,
The Roomgo Team
team@roomgo.co.uk
Their services are perfect.
February 7, 2023
Unprompted review
Reply from Roomgo UK
Hello Andor,
Thank you so much for your feedback!
We really appreciate your positive feedback about our services. Please know that it gives us great pleasure to assist you Andor.
Please feel free to reach out to us at team@roomgo.co.uk with any questions or further comments you wish to share.
Best regards,
The Roomgo Team
Great customer service
Great customer service as I was offered free premium membership for 30-days in order to be able to respond to my plausible roommates messages.
February 1, 2023
Unprompted review
Reply from Roomgo UK
Hello London Rentals,
Thank you for your 5-star review!
We put a lot of effort into maintaining the satisfaction of our members, and we are overjoyed to learn that our customer service team was quite helpful.
We are always at your disposal should you need any further assistance.
Best regards,
The Roomgo Team
team@roomgo.co.uk
I found that Roomgo was extremely…
I found that Roomgo was extremely efficient with daily emails etc, and were quick to sort out the occasional scammers.
I’m looking forward to rejoining your operations.
Go Roomgo !
January 31, 2023
Unprompted review
Reply from Roomgo UK
Hello Peter,
Thank you so much for taking the time to leave such a positive review!
Nothing brings us joy more than a satisfied customer. We are very thrilled that you consider our website to be helpful.
Welcome again to our website, we hope you enjoy your experience and find what you are looking for.
Please don't hesitate to contact us again if you have any queries.
Kind regards,
The Roomgo Team
team@roomgo.co.nz
Swift customer service and seamless…
Swift customer service and seamless processes. Thanks
January 26, 2023
Unprompted review
Reply from Roomgo UK
Hello Kwame,
Thank you for your amazing review.
Being able to provide quality support to our users is really important to us, and it's lovely to hear that you are satisfied with the level of services provided Kwame.
We hope you won’t hesitate to contact us if you have any questions or need assistance.
Best regards,
The Roomgo Team
team@roomgo.co.uk
Quick solvers -
Quick solvers -
I have facing a lot of problems finding a quick accomodation but the website was quite easy to understand and helps you to search the right places as per your needs. Giving a 5 star and keep helping people in need.
January 25, 2023
Unprompted review
Reply from Roomgo UK
Hello Akshay,
Thank you for your feedback.
We are so glad to hear that you find our website easy to understand and use. Akshay, we aim to make each of our user's experiences safe and successful, and we really hope you find what you are looking for.
If you need a hand with anything else while on the site please get back to us and I'll be more than happy to help.
Best regards,
The Roomgo Team
team@roomgo.co.uk
A very convenient way to advertise your…
A very convenient way to advertise your rental property! Albeit UI is not the best, it serves it's purpose and I highly recommend it to anyone looking to advertise their rental property.
January 13, 2023
Unprompted review
Reply from Roomgo UK
Hello Jonathan,
We are so delighted to hear such positive feedback from you, it is an absolute pleasure having users as you advertise on our website.
We can't thank you enough for your confidence in us and for suggesting our service to your friends! Word-of-mouth is the best form of advertising and we're glad we have your support!
Please don't hesitate to reach out anytime you have questions, we will always be here to assist you Jonathan.
Kind regards,
The Roomgo Team
They helped me
January 10, 2023
Unprompted review
Reply from Roomgo UK
Hello Jose,
We sincerely appreciate you taking the time to provide your feedback,
We are delighted to hear that our Customer service team was able to help you with your query Jose, we will continue to do the best we could to be up to our customer's expectations.
We are always at your disposal should you need any further assistance, Jose.
Best regards,
The Roomgo Team.
Nice site very conveniently well…
Nice site very conveniently well organize
December 7, 2022
Unprompted review
Reply from Roomgo UK
Hello Alicia.
Thank you for taking the time to share your feedback! your comment is very much valued.
We try our best to make our customer's experience comfortable, and we are happy to see that you recognize our efforts.
Best of luck to you and be sure to let us know if there is anything we can do to make the site better.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
My only dislikes are i have had 2 guys…
My only dislikes are i have had 2 guys staying with me one guy didnt last 6 weeks from speaking to him on the phone seemed a nice guy but it was like a different person moved in so he left. The other guy was moving out this month but sneaked out one morning in November did not sat goodbye after all i did for him plus did not mention health problems until he moved in plus there were other issues as with both of them. Im a type of guy who will help anybody out but need them to be honest.
November 19, 2022
Unprompted review
Reply from Roomgo UK
Hello Kevin,
Thank you for your comment,
we're sorry to hear that you had a few incidents with your prior roommates.
Please bear in mind that using an online platform to rent a room or looking for one is always an adventure, and sharing the same roof with people from different origins and cultures has its benefits and downsides.
Our job at Roomgo consists of assisting and protecting our users, we preview, review and check new and old advertisements; However, we do not scan, vet or interview any of the members who are using our service. Therefore, we always remind our customers to be selective and meet the person before proceeding with the move.
We wish you all the luck in your new search, please don't hesitate to reach out if you have any queries.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
Comprehensive website
It is a comprehensive website and
easy to view.
December 26, 2022
Unprompted review
Reply from Roomgo UK
Hello Helen,
Thank you for your 5-star review.
We appreciate your positive Feedback and we're really happy to hear that you're satisfied with our service.
We hope you won’t hesitate to contact us if you have any questions or need assistance.
Best regards,
The Roomgo Team.
Manal helped me a lot!
Manal helped me a lot!! I feel lucky about this, because regularly you don’t find it! Also a very kind person!!
Thank you Manal!
December 9, 2022
Unprompted review
Reply from Roomgo UK
Hello Fernanda,
Thank you so much for the positive feedback!
We're glad our Customer service team left such a great impression as it's our main goal to guarantee the satisfaction of all our users!
If you have any questions, please do not hesitate to let us know, and we'll be glad to provide help.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
Effective connection between future lodgers and owners of the house
Appartager does do effective connection between interested future renters and house owners.
As an organizer for renting, I receive gratis premium membership from time to time from Appartager. It is a big help for me.
Of course as premium member you can enjoy this site
more efficient. Thank you!
December 6, 2022
Unprompted review
Reply from Roomgo UK
Hello Viola.
Thank you for taking the time to leave such positive comment.
We are so glad to hear that you are enjoying our services through all these years.
We are dedicated to making your experience with us as successful and as secure as possible. , If you need a hand with anything else on the site please let us know.
Kind regards,
The Roomgo/ Appartager Team
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