I used to be an avid user years ago as it used to be the place to advertise rooms for rent, and find a constant supply of tenants just before a new site appeared Spare Room who seemed to take over in... See more
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Roomgo CS, Is very helpful with kind understanding and assistance given when I had tenant issues. They extand my premium account for some extra days which I'm very grateful. My reason is tenant not w... See more
Company replied
Tbh 2 stars almost feels a bit generous. You have to pay to become premium member in order to contact prospective flatmates, which wouldn’t be too bad but the price of such premium membership is way... See more
Company replied
The website is easy to navigate, with many good leads receive at basic, once you upgrade to contact , you should get result, this site is good for all your property letting needs short term and long... See more
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Company details
Written by the company
Roomgo is the largest online flatshare community, helping landlords and agents with portfolios of rooms, single rooms for rent, studios or other shared rentals. We check every listing and make it quick and simple to find great roommates you can trust. Since 1999, our service has created over 5 million room rentals worldwide.
Contact info
Acre House, 11/15 William Road, NW1 3ER, London, United Kingdom
- contact@roomgo.co.uk
- roomgo.co.uk
4.0
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Rita was really helpful.
November 30, 2021
Unprompted review
Reply from Roomgo UK
Hi Dimas,
Thank you so much for sharing your experience with us!
We are delighted to hear our team was helpful.
Please do not hesitate to reach out to us should you have any query. We would always be happy to assist you.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
Great site and amazing customer service!
November 30, 2021
Unprompted review
Reply from Roomgo UK
Hi Tobi,
Thank you for your great feedback !
We are very happy to hear you’ve had a positive experience with our site and team.
Please feel free to reach out to us with any questions or further comments you wish to share.
Best regards,
The Roomgo Team
team@roomgo.co.uk
Roomgo is the partner site to…
Roomgo is the partner site to Spareroom, but as a Landlord i find spareroom contains more vital information needed by landlords and would no doubt be useful to tenants. There was a time when both sites contained the same details, but for me Spareroom has become the preferred site as it includes details such as whether a potential tenant has 'pets' or smokes/vapes. Having said that both sites seem to generate reasonable interest and bring serious enquiries.....
November 26, 2021
Unprompted review
Reply from Roomgo UK
Hi Daudi,
Thank you for your review.
Indeed, Spareroom is our sister company and we are constantly striving to improve our websites.
Your feedback is very much appreciated and we will definitely use it for future improvement.
Please feel free to reach out to us at team@roomgo.co.uk with any questions or further comments you wish to share.
Best regards,
The Roomgo Team.
Great Customer Service
Helped with my premium membership renewal query within a few minutes
November 18, 2021
Unprompted review
Reply from Roomgo UK
Hi Jane,
Thank you so much for sharing your experience with us!
We are glad to hear you are happy with our service.
Please feel free to reach out to us at team@roomgo.co.uk with any questions or further comments you wish to share.
Best regards,
The Roomgo Team.
Reply from Roomgo UK
Hi Geng,
Thank you so much for your feedback.
We're delighted to hear you are happy with our service.
Please don't hesitate to contact us at team@roomgo.co.uk if you have any questions or comments.
Best Regards,
The Roomgo Team
Great Costumer Service.
Great Costumer Service.
Benita is really helpful. Gret CS
October 28, 2021
Unprompted review
Reply from Roomgo UK
Hi Deppie,
Thank you so much for your feedback.
We're happy to hear you had a great experience and the team were really helpful.
Please don't hesitate to contact us if you have any questions or suggestions.
Best Regards,
The Roomgo Team
team@roomgo.co.uk
It's ok with this website
It's ok with this website, everything suits me.
July 5, 2021
Unprompted review
Reply from Roomgo UK
Hi Natalia,
Thank you for your feedback.
We are extremely happy to hear you are satisfied with our service.
Please do not hesitate to reach out to us should you have any query.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
It is a good site to find and promoting…
It is a good site to find and promoting rooms, flats, etc. But I find it a bit expensive to upgrade which prevents people to contact or being contacted without doing so.
June 30, 2021
Unprompted review
Reply from Roomgo UK
Hi Luis,
Thank you for your feedback.
The price of the Premium membership varies according to the length of time you wish to be a Premium Member for.
We have different packages available from 7 days to 12 months to suit all needs and budgets.
Also, please bear in mind that the Premium membership is only an additional feature and Basic members can send customized messages to Premium members and automated messages to Basic members.
We're available at team@roomgo.co.uk if you have any questions.
Best regards,
The Roomgo Team
Nothing at all worth seeing
Nothing at all worth seeing. To much hassle to set up account for this disappointment. Not worth the effort and time.
June 28, 2021
Unprompted review
Reply from Roomgo UK
Hi Sid,
Thank you for your feedback.
We are disheartened to hear you are disappointed with our service.
Sid, we would like to hear more about your experience to be able to assist you further. Please get in touch with our Customer service team at team@roomgo.co.uk
Best regards,
The Roomgo Team
Useless
Useless. Nobody views ads here and you have to pay to see some, pay to respond to some. It's no better than a data mining scam
June 26, 2021
Unprompted review
Reply from Roomgo UK
Hi Rocker65,
Thank you for your feedback.
We are very sorry to hear our service has not been very useful to you.
We would like to inform you that you don’t need to pay to see the rooms advertised on our site. It is free to create an account, post your ads and access all of your search results.
The Premium membership is not mandatory and everyone who registers on Roomgo can use our service for free.
If you have any further questions please contact us at team@roomgo.co.uk.
Kind regards,
The Roomgo Team
Rubbish
Rubbish. Couldn't even see any results. Just said to upgrade but gave me no function to do so. Waste of time
June 21, 2021
Unprompted review
Reply from Roomgo UK
Hi Aran,
Thank you for your feedback.
We are extremely sorry to hear you’ve been having some issues with your account.
We have an international customer service team available 7/7 to answer your enquiries.
Please do contact us at team@roomgo.co.uk and we’ll be more than happy to walk you through our website and assist you with your search.
We hope to hear from you soon, Aran!
Kind regards,
The Roomgo Team
Excellent site
Excellent site. Very user friendly, helpful and fast to change information when necessary
June 10, 2021
Unprompted review
Reply from Roomgo UK
Hi Christine,
Thank you so much for this great review.
We are so glad you‘ve had a positive experience on our site.
Please feel free to reach out to us at team@roomgo.co.uk with any questions or further comments you wish to share.
Best regards,
The Roomgo Team.
Don't bother
Could only find two rooms for a student in manchester and they both look dirty and old, definitely wouldn't recommend the website is a waste of time.
June 9, 2021
Unprompted review
Reply from Roomgo UK
Hi Zara,
Thank you for your feedback.
We are sorry that you are not fully satisfied with your experience.
The matching ads you find on your search page depend on many criteria such as : your search area, budget, search preferences, moving date…etc.
To be successful in your search it is important to have a complete ad, conduct a search and be proactive. This is the best way to use your account and we find our most successful members have a good presence on the site.
Please reach out to us at team@roomgo.co.uk, and our customer service team will be happy to take a look at your profile and offer tips and advice on how to be successful in your search.
Best Regards,
The Roomgo Team
very poor response ,not a single reply…
very poor response ,not a single reply from tennant ,no enquires , waste my annual subscription .
June 1, 2021
Unprompted review
Reply from Roomgo UK
Hi Frank,
Thank you for your feedback.
It is very important for us to keep our members satisfied and we really regret to hear you are unhappy with your experience on our site. We sincerely apologize for the inconvenience, Frank.
The lack of response can be due to many reasons such as : the demand in your area, the rent price, the filters you have applied, the quality of your pictures, your description, proactiveness…etc.
The best way to determine the exact reason is to examine your account. Please contact us at team@roomgo.co.uk and our customer service team would be happy to look into this and assist you further.
Kind regards,
The Roomgo Team
Messages got clogged with ads for rooms…
Messages got clogged with ads for rooms outside of the required timeframe, and/or for whole houses, when I was looking for a single room
May 24, 2021
Unprompted review
Reply from Roomgo UK
Hi Nicole,
Thank you for your feedback.
We're sorry to hear your experience wasn't as expected on the website.
When setting up a profile, you get matched with listings that meet your budget, location and moving date. If you receive messages from other members, this is because you meet their criteria, and they wish to get in touch.
We also advise our members to add a description detailing what they're looking for. This will increase your chance of finding a room that meets your criteria.
Please feel free to contact us at team@roomgo.co.uk, and we will be happy to take a look at your profile and offer tips and advice on how to be successful in your search.
Best Regards,
The Roomgo Team
no interest from this site at…
no interest from this site at…
I haven't received any interest from this site at all not even views for the advert. It's also very expensive compared to other advertisers. I regret paying money for this service.
May 20, 2021
Unprompted review
Reply from Roomgo UK
Hi Faith,
Thank you for your feedback.
We're sorry to hear you've had no interests or views this time around.
This could be due to different reasons. We're confident we can assist you and help you make the best out of your search, please contact us at team@roomgo.co.uk, and we'll be happy to help.
Regarding our premium subscription, we offer a free service, alongside optional upgrades to help you maximize your search on the website. Our free service gives you access to all listings once you sign up, and basic contact options.
Our premium upgrade, however, gives you more benefits and allows you to contact all members without any restrictions.
We're available if you have any questions and hope to hear from you, Faith.
Best Regards,
The Roomgo Team
I had no interest from this site at…
I had no interest from this site at all, this is mainly for the London area, I found it expensive to advertise. I found a lodger from a different better and cheaper site, thanks but no thanks
May 5, 2021
Unprompted review
Reply from Roomgo UK
Hi Julie,
Thank you for your email.
We are extremely sorry to hear that you’ve had no interest from our site.
We would really appreciate the chance to assist you further and make sure you're getting the most from our service.
Please get in touch with our customer service team and they would be happy to take a look at your ad and offer tips and advice on how to be successful in your search.
We are looking forward to hearing from you.
Best Wishes
The Roomgo Team
team@roomgo.co.uk
Bad company
I am a member with roomgo for 20 years, never had such bad 24 month es with no response from any tenants. Either bad or good. I thought my advertisement was death. My last enquiry was 2018.Roomgo need to promote the site in order to get more enquires
If not I need to re consider my next year renewal
. Loyal members
April 26, 2021
Unprompted review
Reply from Roomgo UK
Hi Frank,
Thank you for your feedback.
We work very hard to continuously improve our service, and we are disheartened to hear you’re not fully satisfied with your experience this time around.
Our team would really like to assist you further and make sure you’re getting the best from your account. Can you please get in touch with us at team@roomgo.co.uk.
We are looking forward to hearing from you soon.
Kind regards,
The Roomgo Team
Easyroomate used to be an excellent…
Easyroomate used to be an excellent site with easy to find the right tenant. Its access approach and pricing model are now uncompetitive and not attracting tenants and landlords or even interest. Sadly I don't see myself advertising again on their website as its not fit for purpose anymore. Hopefully they will change back to how they were before.
April 20, 2021
Unprompted review
Reply from Roomgo UK
Thank you for your valuable feedback.
We are sorry your experience wasn't the same as before. We continuously look for ways to improve our services and exceed our members’ expectations.
Andrew, we would like to hear more about your experience and help you make the best out of your account. Please do contact us at team@roomgo.co.uk and our team will be happy to discuss this further.
We hope to hear from you soon.
Best Wishes,
The Roomgo Team
Very disappointed
Very disappointed, I got very little results and paid £39 for membership. After 3 months, I was asked to renew my membership. If you have to pay £39 every 3 months for an inferior service, definitely not worth it.
April 12, 2021
Unprompted review
Reply from Roomgo UK
Thank you for your feedback.
We are extremely disheartened to hear that you are disappointed with our service.
Carole, please contact us at team@roomgo.co.uk. We would really appreciate the chance to discuss this further and make things right.
We hope to hear from you soon.
The Roomgo Team
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