Roomia Self Storage - Butler Reviews 

238
TrustScore 5 out of 5

4.9

Sunderland Crescent 22, 6036 Butler, Western Australia, AU


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Rated 5 out of 5 stars

Highly recommend Roomia for all storage needs have been using them for 2 and a half years and still use them. Extremely pleasant helpful staff, property is well kept and very convenient anytime acce... See more

Company replied

Rated 5 out of 5 stars

From signing on to completing our storage was seamless. Staff were so helpful. 2 years of no problems, easy to enter and exit facility. If i ever needed to store again Roomia would be the first call I... See more

Company replied

Rated 5 out of 5 stars

Highly recommend. Moved from melb to Perth, Delt with butler a day before truck came, staff are very nice to deal with. Access is great and everything works perfectly on the app

Company replied

Rated 5 out of 5 stars

There is no words to be found to describe how incredible Butler Roomia storage facility is. Scott and Dee are true ambassadors in every way!!! They are professional, service minded beyond norm. I... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Moving Supply Store
  4. Packaging Supply Store
  5. RV Storage Facility
  6. Storage Facility

About Roomia Self Storage - Butler

Written by the company

When life changes, a little room to breathe can make a big difference, and that’s why we exist. No matter how big or small the change, with a range of storage sizes available, Roomia is your place to create space.

At Roomia, we know there’s no one-size-fits-all approach to storage, which is why we’ve created facilities that are secure, flexible and as individual as your needs.

Our goal is to make your life Roomia, one storage unit at a time.

Visit Website

Make your life Roomia.

Written by the company

Is ‘Roomia’ a real word? No. But we’re claiming it!
It’s the feeling of room, open space, and a new lease on life. So yes, we make life Roomia.
The Roomia Difference
Service
Storage doesn't start with our space,it starts with your items. We take the time to provide the facilities, service and understanding to create the space you need.
Security
Through cutting-edge alarm systems, lighting, and the latest in security measures, we are able to offer peace of mind knowing your items are safe and secure.
Understanding
You always have a real person to talk to. We’re here to give in-person advice, support and assistance to new and experienced storers.

Contact info

  • Sunderland Crescent 22, 6036, Butler, Western Australia, Australia

  • 95641999

4.9

Excellent

TrustScore 5 out of 5

238 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(238)

675 reviews in the last 12 months

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Rated 5 out of 5 stars

Butler 100% - Scott and team are very professional…

Scott and team are very professional helpful, absolutely welcoming and approachable! The premises ate top notch, instructions to access unit a breeze! Love the convenience and use of the complimentary trolleys, soo helpful given the amount of our belongings.

February 1, 2025
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Reply from Roomia Self Storage - Butler

We love hearing that you had such a positive experience at Roomia Butler. Thanks for your kind review and for choosing to store with Roomia.

Rated 5 out of 5 stars

Spotless facilities and excellent service

Excellent service from Scott who explained everything so clearly and showed us the unit and explained access etc.. Very impressed with the friendly and professional service and the facility is spotless. Would definitely recommend to others.

January 28, 2025
Unprompted review
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Reply from Roomia Self Storage - Butler

Thank you for such a thoughtful review! Scott will be thrilled to hear his service left a great impression. We're so happy you enjoyed our facilities and appreciate your recommendation.

Rated 5 out of 5 stars

Such a well organised set up and well…

Such a well organised set up and well done on creating the best storage units i have ever seen

January 24, 2025
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Reply from Roomia Self Storage - Butler

Thank you for your wonderful feedback! We’re thrilled to hear that you found our storage set-up to be the best you’ve ever seen. Your kind words inspire us to keep raising the bar!

Rated 5 out of 5 stars

Scott and Di are a caring professionals

Scott and Di are a caring, professional team at the new Roomia Butler storage facility.
They both try to give a personal experience to fit the individual customer needs.

January 14, 2025
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Reply from Roomia Self Storage - Butler

Thank you for your kind words, Peter! We’re delighted that Scott and Di made your experience at Roomia Butler so personal and professional. Your feedback means a lot to us!

Rated 5 out of 5 stars

Amazing experience - best I have used

Completing everything online and being given an app to use to access the site/storage made this so simple. We needed something last minute (on a weekend) and we literally got access within five minutes of signing up. I have used a few of these facilities (more for work than personally which this was). I could not recommend a better provider.

December 20, 2024
Unprompted review
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Reply from Roomia Self Storage - Butler

Thank you for your amazing feedback! We’re thrilled to hear that our online process and app made everything so simple and quick for you—especially when you needed storage at the last minute.

Thanks for choosing Roomia!

Rated 5 out of 5 stars

Great experience I would highly recommend Roomia

Staff were always friendly and helpful, facilities, always clean and tidy, better prices and they do not continuously increase prices like other places do every few months.

January 9, 2025
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Reply from Roomia Self Storage - Butler

Thank you for sharing your experience, Leandra. We’re delighted you found our team friendly, our facilities clean, and our pricing fair.

Rated 5 out of 5 stars
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Reply from Roomia Self Storage - Butler

Thank you for your lovely review, David! We’re thrilled Denise made your experience a positive one. She’s a valued member of our team, and we’ll be sure to pass on your kind words.

Rated 5 out of 5 stars

Friendly service

Friendly service, good new facilities and ease of use.

January 3, 2025
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Reply from Roomia Self Storage - Butler

Thank you for your review! We’re so glad you found our service friendly and the facilities easy to use. Your feedback means a lot!

Rated 5 out of 5 stars

Excellent customer service

Scott and Denise were super helpful and very accommodating. Downsized our storage unit without any drama.
Thanks for your great customer service

December 23, 2024
Unprompted review
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Reply from Roomia Self Storage - Butler

Thank you for your review! We’re so glad Scott and Denise made downsizing easy and stress-free. Your kind words mean the world to us!

Rated 5 out of 5 stars

Close to where I am living

Close to where I am living, price was very competitive, 24hr access and team at Roomia were very helpful

November 18, 2024
Unprompted review
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Reply from Roomia Self Storage - Butler

Thank you for your review! We’re glad our location, competitive pricing, and helpful team made things convenient for you.

Rated 5 out of 5 stars

Great staff and excellent location.

Great staff and excellent location.
Easy and modern set up.

December 19, 2024
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Reply from Roomia Self Storage - Butler

Thank you for your kind words! We're thrilled you enjoyed our modern setup and convenient location. Our team is always here to make things easy for you!

Rated 5 out of 5 stars

Friendly dedicated staff in Scott and…

Friendly dedicated staff in Scott and Denise.

Helpful and patient and I am pleased to say consistent and understanding of our needs.

I have no hesitation in recommending them to others.

December 18, 2024
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Reply from Roomia Self Storage - Butler

Thank you for your thoughtful review! Scott and Denise will be delighted to hear your feedback. We appreciate your recommendation!

Rated 5 out of 5 stars

Great team and facitilty.

I think the facility was good, no issues there, however I think what actually made it a 5-star experience was the staff behind the scenes. Scott and his team were great to deal with and more than helpful.

December 12, 2024
Unprompted review
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Reply from Roomia Self Storage - Butler

Thank you for your kind words! We’re thrilled to hear our team was able to assist you so well.

Rated 5 out of 5 stars

The whole process was so easy

The whole process was so easy. From my first enquiry I received a quick response, met Scott on site and viewed the area. Everything was explained clearly and concisely. we were very impressed with the facility.

December 7, 2024
Unprompted review
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Reply from Roomia Self Storage - Butler

Thank you so much for taking the time to leave a review and for your feedback.

Rated 5 out of 5 stars

Needed to change the date for the lease…

Needed to change the date for the lease i got and it wasn't a problem.the staff are very welcoming and friendly
The facility itself is in great condition with great security

November 30, 2024
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Reply from Roomia Self Storage - Butler

We’re delighted to hear you found our team friendly and accommodating, especially when adjusting your lease date. Thank you for mentioning the facility's great condition and security—it’s something we take pride in!

Rated 5 out of 5 stars

Great access to in and from the lot

Great access to in and from the lot. Friendly staff very clean and tidy great place will use again when need

November 26, 2024
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Reply from Roomia Self Storage - Butler

Thank you for your fantastic review! We’re thrilled you found the access easy and the facilities clean and tidy. We look forward to assisting you again whenever you need us!

Rated 4 out of 5 stars

Scott at Roomia Butler is great

Scott at Roomia Butler is great, he showed me personally how to access my storage space and gave me really helpful advice.

November 8, 2024
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Reply from Roomia Self Storage - Butler

Thank you, Sara. We’re glad to hear Scott made your experience a positive one. Our team is always here to help, and it’s great to know you found the guidance helpful. Let us know if there's anything else we can do for you!

Rated 5 out of 5 stars

Your manager at the facility

Your manager at the facility. Super accomodating friendly easy to deal with and a live all courteous to a tee.

November 4, 2024
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Reply from Roomia Self Storage - Butler

Thanks Mark! We’re thrilled to hear our manager made such a great impression, and it’s fantastic to know you felt well taken care of.

Rated 5 out of 5 stars

Its been a year that I have stored with…

Its been a year that I have stored with Roomia butler and have been dealing with Scott over the last several months when I made changes to my unit and he has been very accomodating and went out of his way at times to help with my needs.
Thank you very much Scott and I hope to back sometime in future to store again.You are great asset to the organisation and its good to see your smile whenever I pop around.

November 1, 2024
Unprompted review
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thank you for the fantastic feedback, Sumit! It’s wonderful to know that Scott has made your experience at Roomia Butler smooth and accommodating. We’ll pass on your kind words to him—he’ll be thrilled to hear it! We’d love to welcome you back whenever you need us in the future, and we’re so glad to have been a part of your storage journey. Take care and see you next time!

Rated 5 out of 5 stars

The lady on reception was super lovely

The lady on reception was super lovely
Very easy access to the storage
I had good experience with roomia
Highly recommended

October 28, 2024
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Reply from Roomia Self Storage - Butler

Thank you for your review and feedback. We agree - Dee is a wonderful part of the Roomia team and we appreciate your kind words.

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