The service at the front desk from Debbie was a great experience for us as we are first time clients. It was extremely joyfull helpful and would recognise her to alot of family and friends. Excellen... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Deb honestly provided some of the best customer service I've ever experienced. Being new to Blacktown, I had so many questions, and she went above and beyond to assist me. She was friendly, patient, k... See more
Company replied
Debra was welcoming and showed us around to our unit & also other entrances and exits we could yse. She was super friendly and very informative. The Storage unit is clean and spacious. Love that we ca... See more
Company replied
I've used other storage facilities where I had to remember PIN codes, supply my own lock and use my own trolley. Once you're setup in the system and have the app it's a piece of cake and the master ac... See more
Company replied
Company details
- Self-Storage Facility
- Automobile Storage Facility
- Moving Supply Store
- Packaging Supply Store
- RV Storage Facility
- Storage Facility
About Roomia Self Storage - St Marys NSW
Written by the company
When life changes, a little room to breathe can make a big difference, and that’s why we exist. No matter how big or small the change, with a range of storage sizes available, Roomia is your place to create space.
At Roomia, we know there’s no one-size-fits-all approach to storage, which is why we’ve created facilities that are secure, flexible and as individual as your needs.
Our goal is to make your life Roomia, one storage unit at a time.
Make your life Roomia.
Written by the company
- Is ‘Roomia’ a real word? No. But we’re claiming it!
- It’s the feeling of room, open space, and a new lease on life. So yes, we make life Roomia.
- The Roomia Difference
- Service
- Storage doesn't start with our space,it starts with your items. We take the time to provide the facilities, service and understanding to create the space you need.
- Security
- Through cutting-edge alarm systems, lighting, and the latest in security measures, we are able to offer peace of mind knowing your items are safe and secure.
- Understanding
- You always have a real person to talk to. We’re here to give in-person advice, support and assistance to new and experienced storers.
Contact info
Forrester Road 160, 2760, Saint Marys, New South Wales, Australia
- 02 9832 2333
4.8
Excellent
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service at the front desk from…debbie
The service at the front desk from Debbie was a great experience for us as we are first time clients. It was extremely joyfull helpful and would recognise her to alot of family and friends. Excellent work Debbie we absolutely appreciate your help.
July 15, 2026
Unprompted review
Great customer service with lots of experience
Great storage facility, clean and accessible when ever required
July 13, 2026
Reply from Roomia Self Storage - St Marys NSW
Thank you for the great review!
We're delighted to hear you enjoyed the service from our team and found the facility clean, convenient and easy to access. That's exactly the experience we aim to provide.
Thanks for choosing Roomia. 💚
Staff member Vicky rose was very…
Staff member Vicky rose was very helpful and a really nice person who made me feel welcome
July 9, 2026
Reply from Roomia Self Storage - St Marys NSW
Thank you for the wonderful review.
We're so pleased Vicki made you feel welcome and looked after you so well. She'll be delighted to hear your kind words.
Thanks for choosing Roomia! 💚
Reply from Roomia Self Storage - St Marys NSW
Thank you for the great review!
We're so pleased Deb made getting started easy and stress free. We'll be sure to pass your kind words on to her.
Thanks for choosing Roomia! 💚
Excellent staff
Absolutely wonderful staff customer service and friendly people nothing was a problem and they solved everything with poise and kindness.
July 6, 2026
Unprompted review
Reply from Roomia Self Storage - St Marys NSW
Thank you for such a wonderful review.
We're delighted to hear our team made such a positive impression. Helping our customers with kindness, patience and a smile is exactly what we're here for, so it's lovely to know you felt so well looked after.
Thank you for choosing Roomia. We really appreciate your kind words and support. 💚
Good customer service
Good customer service. She's very helpful, friendly, informative. She's very easy to talk to. Always smiling and she's a great lady.
July 2, 2026
Reply from Roomia Self Storage - St Marys NSW
Thank you for the lovely review.
We're delighted to hear our team made such a positive impression. Friendly, helpful service and a smile go a long way, and it's wonderful to know you felt so well looked after.
Thanks for choosing Roomia! 😊
Debbie has made this whole process so…
Debbie has made this whole process so easy. Thanks for the smooth move in to Roomia St Mary’s, Debbie!
July 4, 2026
Unprompted review
First time at Roomia
Debbie, the assistant manager, was extremely kind and easy to talk to. She showed us to our unit and around the storage area.
July 4, 2026
Unprompted review
Reply from Roomia Self Storage - St Marys NSW
Thank you for the wonderful review.
We're so pleased Debbie made your move-in smooth and stress free. We'll be sure to pass your lovely feedback on to her.
Thanks for choosing Roomia! 😊
The staff were lovely and very helpful…
The staff were lovely and very helpful very easy process definitely recommend if wanting an easy to use storage unit.
June 26, 2026
Reply from Roomia Self Storage - St Marys NSW
Thank you for the wonderful review.
We're so pleased to hear our team made the process easy from start to finish. Making storage simple and stress free is exactly what we aim for.
Thanks for choosing Roomia and for the recommendation. We really appreciate your support! 😊
Fantastic so far
I’ve started moving my items in today. So impressed so far, the app works well and everything is nice and clean and new, lift works well and plenty of trolleys available to move things. Thank you!
June 26, 2026
Reply from Roomia Self Storage - St Marys NSW
Thank you for the wonderful review.
We're thrilled to hear your move-in has gotten off to such a great start. It's fantastic to know the app, facilities and trolleys all helped make moving in that little bit easier.
Thanks for choosing Roomia. We hope the rest of your move goes just as smoothly! 😊
Friendly Staff & Clean unita
Debra was welcoming and showed us around to our unit & also other entrances and exits we could yse. She was super friendly and very informative. The Storage unit is clean and spacious. Love that we can access through our phones.
June 26, 2026
Unprompted review
Reply from Roomia Self Storage - St Marys NSW
Thank you for the wonderful review.
We're so pleased Deb made you feel welcome and took the time to show you around. It's great to hear you found the unit clean and spacious, and that you're enjoying the convenience of phone access.
We'll be sure to pass your kind words on to the Roomia St Marys team. Thanks for choosing Roomia! 😊
The lady at the front desk was really…
The lady at the front desk was really lovely, helpful and insightful. She guided us through the whole process and made it seamlessly easy.
June 16, 2026
Reply from Roomia Self Storage - St Marys NSW
Thank you for the lovely review. We're delighted our team could make the process simple and stress free from start to finish.
Creating an easy, welcoming experience is exactly what we're here for. Thanks for choosing Roomia.
The staff were extremely friendly &…
The staff were extremely friendly & helpful
June 18, 2026
Unprompted review
Reply from Roomia Self Storage - St Marys NSW
Thank you for the wonderful feedback. Our team loves helping customers create a little more room in life, so it's great to hear you found them friendly and helpful.
We appreciate you choosing Roomia.
The lady i spoke to Vicki was very…
The lady i spoke to Vicki was very friendly and helpful i found it very easy to get a storage shed it was my first time doing it and recommend going there to anyone that wants a simple process in getting storage non time consuming very happy and will use there service again
June 9, 2026
Unprompted review
Reply from Roomia Self Storage - St Marys NSW
Thank you so much for the lovely review. We know using storage for the first time can feel a little unfamiliar, so we’re really glad Vicki could make the process simple, friendly and stress free for you. We’ll be sure to pass your kind words on to her. Thanks again for the recommendation and we’d love to help you again anytime you need us.
The staff member was fantastic
The staff member was fantastic. Showed me around the site and helped pick an appropriate unit. She also helped setting up the digital side of things.
Thank you 😊
June 5, 2026
Reply from Roomia Self Storage - St Marys NSW
Thank you for the lovely review 😊 We’re so glad the team could help you find the right unit and get everything set up smoothly. The digital side can feel a bit new at first, so it’s great to hear we could make it easy.
Thanks Deb!!
Deb honestly provided some of the best customer service I've ever experienced. Being new to Blacktown, I had so many questions, and she went above and beyond to assist me. She was friendly, patient, knowledgeable, and made me feel so welcome. Thank you, Deb, for your outstanding service!
June 4, 2026
Unprompted review
Reply from Roomia Self Storage - St Marys NSW
Wow, thank you for such a thoughtful review. Deb will be absolutely chuffed to read this. Moving to a new area can be a lot, so we’re really glad she could help make things feel a little easier and more welcoming. We’ll make sure your kind words are shared with her.
The transition from one unit to the…
The transition from one unit to the other was easy, with support from Mark
May 28, 2026
Reply from Roomia Self Storage - St Marys NSW
Thanks for the review. Great to hear the move between units was smooth and that Mark could help make the transition easy. We’ll pass your feedback on to him.
Debbie at Roomia St Marys
Debbie at Roomia St Marys is just the best! She is so easy to talk to and incredibly accommodating. It’s always such a great experience dealing with someone so genuinely helpful and down-to-earth.
May 30, 2026
Reply from Roomia Self Storage - St Marys NSW
Thanks so much for the lovely review!
We’re so pleased to hear Debbie made your experience such a positive one. She really cares about making things easy and welcoming for our customers, so we’ll be sure to pass your kind words on to her 😊
Reply from Roomia Self Storage - St Marys NSW
Thanks so much for the 5 stars!
Easy and simple is exactly what we aim for at Roomia — storage without the stress. We really appreciate you taking the time to leave a review and are so glad you had a great experience with us.
The staff were amazing and the storage…
The staff were amazing and the storage unit was clean and easy to use
May 14, 2026
Reply from Roomia Self Storage - St Marys NSW
Thank you so much for the kind words. We’re so pleased to hear the team looked after you and that you found the storage unit clean and easy to use. We’ll be sure to pass this on to the team!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.