Debbie is no.1 in the business. I had to book another unit for more furniture and goods. She actually cares for you and goes over and above her job to help you. I'm grateful for her assistance because... See more
Company replied
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See what reviewers are saying
Fantastic Customer Service which made everything so easy! I have to give a big shout out to Debbie who is the reason I decided to take the unit. Everything was explained and the whole experience put m... See more
Company replied
Deb was awesome — super friendly, genuinely helpful, and absolutely no hard sell. Roomies Storage has a great business model, and the pricing was unmatched for what we needed. Deb set us up with a 3m... See more
Company replied
I've used other storage facilities where I had to remember PIN codes, supply my own lock and use my own trolley. Once you're setup in the system and have the app it's a piece of cake and the master ac... See more
Company replied
Company details
- Self-Storage Facility
- Automobile Storage Facility
- Moving Supply Store
- Packaging Supply Store
- RV Storage Facility
- Storage Facility
About Roomia Self Storage - St Marys NSW
Written by the company
When life changes, a little room to breathe can make a big difference, and that’s why we exist. No matter how big or small the change, with a range of storage sizes available, Roomia is your place to create space.
At Roomia, we know there’s no one-size-fits-all approach to storage, which is why we’ve created facilities that are secure, flexible and as individual as your needs.
Our goal is to make your life Roomia, one storage unit at a time.
Make your life Roomia.
Written by the company
- Is ‘Roomia’ a real word? No. But we’re claiming it!
- It’s the feeling of room, open space, and a new lease on life. So yes, we make life Roomia.
- The Roomia Difference
- Service
- Storage doesn't start with our space,it starts with your items. We take the time to provide the facilities, service and understanding to create the space you need.
- Security
- Through cutting-edge alarm systems, lighting, and the latest in security measures, we are able to offer peace of mind knowing your items are safe and secure.
- Understanding
- You always have a real person to talk to. We’re here to give in-person advice, support and assistance to new and experienced storers.
Contact info
Forrester Road 160, 2760, Saint Marys, New South Wales, Australia
- 02 9832 2333
4.8
Excellent
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vicki was an absolute legend
Vicki was an absolute legend! She was super helpful, there were issues with our paperwork which she had gotten through quickly and efficiently. Vicki was such a pleasure to interact with and ensured we were set up and knew where to go and what to do with setting up our space. Thank you for your help Vicki!
September 5, 2025
Unprompted review
Reply from Roomia Self Storage - St Marys NSW
Thank you so much for your kind words. We are so glad you were able to set up your space smoothly.
Vicki was great
Vicki was great! In and out within 25mins. Storage sorted. Knew exactly what she was doing. Extremely professional!
September 5, 2025
Unprompted review
Reply from Roomia Self Storage - St Marys NSW
That's what we love to hear! Thanks for your feedback and for choosing Roomia.
5 star definitely very easy to use…
5 star definitely very easy to use their apps. Easy and clear website. Quality of staff care for personal needs and customer care was outstanding. Nothing was too much for manager Josh on the phone. I dealt mostly though with Vicki, Vicki is a stand out employee. Vicki has an amazing ability to respond to each customer individually. She makes you feel so comfortable no matter who you are, she is extremely adaptable. Her industry knowledge adds to the customer confidence. In my most desperate times she was professional yet personal enough to make me feel I had was a friend not just a client. Nothing was too hard and she made a hard situation with my lack of technology knowledge an easy task. I will definitely recommend Roomia. My experience was with St Marys.
August 26, 2025
Unprompted review
Reply from Roomia Self Storage - St Marys NSW
Wow—thank you for such a thoughtful review! We’re so pleased Josh and especially Vicki could make your experience personal, supportive, and stress-free. We’ll be sure to pass on your kind words to them. Your recommendation means a lot, thank you.
Reply from Roomia Self Storage - St Marys NSW
Thanks so much! We’re glad you found the facility clean and easy, and that Vicki could make things simple for you
Great customer service
Great customer service. A walk around and a laugh thrown here and there. My mood changed once I was in.
September 1, 2025
Unprompted review
Reply from Roomia Self Storage - St Marys NSW
We love hearing this! Great customer service with a smile is what we’re all about—so glad we could brighten your day.
Very helpful staff
Very helpful staff. Competetive rates. Very clean facility.
Very good overall experience.
August 26, 2025
Reply from Roomia Self Storage - St Marys NSW
Thanks for your feedback! We’re glad you found our staff helpful, our rates competitive, and the facility spotless. It’s wonderful to hear you had such a good experience overall.
Best customer service
You guys are very innovative and you seem to have provided for whatever could be needed in a storage facility.
Above all, your customer relations is the best. Your staff Vicky, is possibly the best customer service officer I have seen for ages.
August 23, 2025
Unprompted review
Reply from Roomia Self Storage - St Marys NSW
This made our day, thank you! Innovation and customer care are at the heart of what we do, and we’re so glad Vicky’s standout service shone through. Thank you for choosing Roomia.
Josh
Josh
His no nonsense professional approach knew exactly what i needed and made it happen
August 19, 2025
Reply from Roomia Self Storage - St Marys NSW
Thank you for sharing this! Josh will be pleased to know he was able to make a difference for you. Thank you for choosing Roomia.
Had a great experience signing up for…
Had a great experience signing up for our storage unit at St Mary’s. Was shown all the different options which was fantastic in helping us make a decision. Love that all the access to the unit is via an easy to use app!
August 16, 2025
Reply from Roomia Self Storage - St Marys NSW
Thank you for your feedback. We are pleased you enjoyed the sign-up process and found the app easy to use.
Zero complaints.
Another fuss free, pleasant experience with Vicki when vacating my storage unit. She is helpful, friendly, and has a great "no dramas" attitude. Will definitely be returning here next time I need storage.
August 9, 2025
Unprompted review
Reply from Roomia Self Storage - St Marys NSW
Hi Helen, thank you so much for your kind words! We’re delighted Vicki could make your move-out just as smooth as your move-in. Her “no dramas” attitude is one of the many things we love about her too! We’ll be ready to welcome you back any time you need us again.
Customer service was the best
August 1, 2025
Reply from Roomia Self Storage - St Marys NSW
Thanks a lot! We’re all about great service, so this means a lot. Thank you for choosing Roomia.
Reply from Roomia Self Storage - St Marys NSW
Thanks so much for the shout-out to Vicky and Josh! We're thrilled you had such a great experience — we’ll be sure to pass along your kind words.
Reply from Roomia Self Storage - St Marys NSW
Thank you for your kind words and recommendation! We're so pleased to hear our team made your storage experience smooth. We appreciate your support!
Reply from Roomia Self Storage - St Marys NSW
Thanks so much Jayden! We really appreciate your kind words and are glad you had a great experience with our team.
If you are looking for a great storage…
If you are looking for a great storage place Roomia in St Marys is great. We met with Vicki and she was nothing short of amazing from the start to finish when we went in. Very pleasant lady to deal with, had a sense of humour and a happy person to deal with all around. You won’t be disappointed.
June 28, 2025
Reply from Roomia Self Storage - St Marys NSW
Hi Alicia, thank you so much for your lovely review! 😊 We're thrilled to hear that Vicki made your experience such a positive one – she truly is a gem. We're so glad you chose Roomia St Marys, and we're always here if you need anything!
Vicki was so helpful on the day I moved…
Vicki was so helpful on the day I moved in. Upgraded to a bigger space without any issues. She was very friendly and helpful.
July 3, 2025
Reply from Roomia Self Storage - St Marys NSW
Hi Mary, thank you for the 5 stars! We're so glad Vicki could help make your move-in smooth and stress-free—thanks for choosing Roomia!
they are very cooperative and alwyas…
they are very cooperative and alwyas prsesnt a good service specially Vicki and Sera . all the respect
June 25, 2025
Reply from Roomia Self Storage - St Marys NSW
Thank you, Wadah! We really appreciate your kind words about our team. Sera and Vicki will be so pleased to hear your feedback – they truly care about making every experience a positive one.
Been with roomia aweek now it's…
Been with roomia aweek now it's fantastic. We're icant store all my stuff while iam moving iwould not none about this place only idriving past. And the price and discount is amazing thankyou
June 24, 2025
Reply from Roomia Self Storage - St Marys NSW
Thanks for the lovely review, Kathleen! We’re so glad you spotted us and that we could help during your move.
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I recently hired a storage unit from [Roomia] and Josh was awesome!!! very happy with the service. The booking process was easy, the facility is brand new clean and secure all ran through a user friendly app, along with 24hr van hire with trolley. The building has easy access and Josh was helpful and friendly. Access hours are convenient[ 24/7], and I felt confident leaving my belongings there. Highly recommend to anyone needing short- or long-term storage.
June 25, 2025
Unprompted review
Reply from Roomia Self Storage - St Marys NSW
Thank you for the great feedback! Josh will be thrilled to hear this. We’re glad the easy booking, 24/7 access, and new facility gave you peace of mind. We appreciate your recommendation!
Great customer service 👏 loved the…
Great customer service 👏 loved the storage space ,size and van hire 👍 thank use
June 20, 2025
Reply from Roomia Self Storage - St Marys NSW
Thanks for the kind words! We're so pleased you loved the space, the service, and the van hire—appreciate you choosing Roomia!
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