roomie-design.com Reviews 

208
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often describing them as luxurious, beautiful, and well-made, appreciating the fabric, design, and fit. The outstanding service, easy ordering process, and professional approach are frequently highlighted, with many also noting swift and timely delivery and good communication. However, some customers noted delivery issues, such as slow arrival times, missing orders, or problems with incorrect addresses and tracking information. A few people also mentioned product discrepancies, citing differences in appearance from online images, or occasional issues with duvet sizing and incorrect items. The origin of products from China was also a factor in some reported delays.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many expressing happiness and satisfaction... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality of the Egyptian... See more

Order

Customers had positive experiences with order, praising the ease of ordering and rapid shipping, with many... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the swift delivery times,... See more

Service

Users describe positive interactions with service, highlighting its outstanding quality and ease of ordering.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'M VERY HAPPY OVERALL WITH THE DUVET 6PC SET. The only disappointment was the pattern on the Duvet cover was not centered since there was a definite center, Thank you, Ruby Brumback. Note: The fabr... See more

Rated 4 out of 5 stars

order was fine, but you didnt put in the right adress, so fedex had a hard time finding it. no on the package is says highway 11, i can send you the picture if you dont believe me, and highway 11 i... See more

Company replied


Company details

  1. Bedding Store

Written by the company

Our collection features an eclectic blend of timeless classics and extraordinary pieces that will brighten any room. We collaborate with talented designers from around the globe to infuse a unique, international flair into our designs. Every item in our collection is crafted with great care and attention to detail, with a focus on handmade artistry. We believe that it’s the skilled hands of artisans that bring each product to life, making every piece truly unique—nothing like mass-produced alternatives. We hope you fall in love with our collection as much as we do!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

208 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(208)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

How does a website "locate" itself in…

How does a website "locate" itself in Ireland but the it is essentially Chinese? I need to be TOLD in the 'about' section that it is in fact NOT a European company but delivers from China and can take a long time to deliver?!?! That is not transparent business.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

A little Bit Of Heaven

My Body is so happy. I used to shuffle 5 pillows around at night to support my head and still ended up with a headache. Now with Your Pillows… Simplii wonderful, Sheets linen perfect. The only draw back … I want to stay in Bed!

December 7, 2025
Rated 5 out of 5 stars

The Cleopatra Duvet is very special and handcrafted beautifully. opatra D

The Cleopatra Duvet is very special and handcrafted beautifully. The fabric of the Duvet is somewhat like a tapestry with vibrant colors. I wish there were buttons inside the Duvet to hold the stuffer, there is not. There are little strings that I pulled thru the stuffer holes to secure it inside the Duvet. The flat sheet has a beautiful intricate edge that matches the Duvet. The bed skirt is an elegant touch that I took to the seamstress to place holes in to fit the brackets of our electric bed thru, so pretty. The sheets are soft and a high thread count. I washed them on cool and low dryer setting, they came out beautifully. There are beautiful quilts in the package as well. Miss Ellen is wonderful to work with and able to handle my special request of plain XL twin sheets and plain king pillow cases to go with the complete set. Roomie Design makes very high quality bedding and I highly recommend them.

December 5, 2025
Rated 5 out of 5 stars

Ordered a duvet set

Ordered a duvet set, asked for a fitted sheet by mistake, emailed them to see how to change for a flat sheet they replied we will send you a flat sheet out keep the fitted one.
Arrived in a few days.
Brill customer service, great quality duvet set.

November 12, 2025
Rated 4 out of 5 stars

order was fine

order was fine, but you didnt put in the right adress, so fedex had a hard time finding it.

no on the package is says highway 11, i can send you the picture if you dont believe me, and highway 11 is not what the order confirmation says my adress is

October 9, 2025
roomie-design.com logo

Reply from roomie-design.com

We’re happy to hear that your order arrived safely! 😊

Regarding the delivery issue — the shipping address printed on the label is automatically generated from the address entered during checkout. When FedEx had trouble locating it, we immediately contacted the courier to confirm your address (the same one as your previous order) and assist them in finding your location.

Please rest assured that we monitor all deliveries closely and provide guidance to FedEx whenever needed to make sure your parcel reaches you without delay.

Thank you again for your continued trust and support!

Rated 5 out of 5 stars

Excellent

Hi.
Thank you I received my quilt cover. Excellent quality and feel luxurious. Love it. Your service is excellent and easy to order

September 19, 2025
Rated 1 out of 5 stars

Not as pictured

Ordered exact same duvet set to replace original and the new one got delivered but was a completely different fabric and colour. Not the same type of fabric or print as originally purchased. Dull, not the same solid blue, more aqua/teal, floral print not vibrant and blurry and larger over span of duvet and pillows. Looks and feels cheap in comparison to original duvet set purchased. Wrote customer service, sent photos showing the difference. Completely ignored in response. 10/10 do not recommend.

September 29, 2025
roomie-design.com logo

Reply from roomie-design.com

Hello,
We’re truly sorry to hear you were disappointed with your experience. Our team did respond to your message and offered a solution — we always do our best to make things right whenever an issue arises. Please check your email inbox, as we’d love the opportunity to resolve this for you.

Rated 5 out of 5 stars

Extremely Happy

I couldn’t be happier with the several experiences l have had through the many purchases l have made. The quality, customer service and attentiveness is excellent. The only improvement that should be made is the additional AED15 which is requested at the time of delivery. This should be flagged in advance for safety precautions.

October 8, 2025
Rated 1 out of 5 stars

Very poor quality for a pricey set

I ordered the Fern Duvet Cover Set and was very disappointed by the quality of both the fabric and the finish. The fabric is very thin and flimsy, it's soft but certainly doesn't feel like Egyptian Cotton and certainly not 500 thread count. The seam finishing is very sloppy with long bits of thread hanging from every corner, and the thread used in the seams shrinks in the wash more than the fabric so after two washes the edges are already all crumpled up. For the price it's completely unacceptable quality so very disappointed, won't use this store again.

June 5, 2025
Unprompted review
roomie-design.com logo

Reply from roomie-design.com

Hi Olar,

We’re sorry to hear about your experience with the Fern Duvet Cover Set. We take product quality and craftsmanship very seriously, and your feedback is certainly not what we aim for.

We weren’t able to locate your order in our system based on the name provided. If you’d like us to look into this further and assist you properly, please contact us directly at orders@roomie-design.com with your order number and the email address used at checkout. We’ll be happy to investigate and find a fair solution for you.

Best regards,
Roomie Design Customer Support

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