roomie-design.com Reviews 

208
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often describing them as luxurious, beautiful, and well-made, appreciating the fabric, design, and fit. The outstanding service, easy ordering process, and professional approach are frequently highlighted, with many also noting swift and timely delivery and good communication. However, some customers noted delivery issues, such as slow arrival times, missing orders, or problems with incorrect addresses and tracking information. A few people also mentioned product discrepancies, citing differences in appearance from online images, or occasional issues with duvet sizing and incorrect items. The origin of products from China was also a factor in some reported delays.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many expressing happiness and satisfaction... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality of the Egyptian... See more

Order

Customers had positive experiences with order, praising the ease of ordering and rapid shipping, with many... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the swift delivery times,... See more

Service

Users describe positive interactions with service, highlighting its outstanding quality and ease of ordering.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'M VERY HAPPY OVERALL WITH THE DUVET 6PC SET. The only disappointment was the pattern on the Duvet cover was not centered since there was a definite center, Thank you, Ruby Brumback. Note: The fabr... See more

Rated 4 out of 5 stars

order was fine, but you didnt put in the right adress, so fedex had a hard time finding it. no on the package is says highway 11, i can send you the picture if you dont believe me, and highway 11 i... See more

Company replied


Company details

  1. Bedding Store

Written by the company

Our collection features an eclectic blend of timeless classics and extraordinary pieces that will brighten any room. We collaborate with talented designers from around the globe to infuse a unique, international flair into our designs. Every item in our collection is crafted with great care and attention to detail, with a focus on handmade artistry. We believe that it’s the skilled hands of artisans that bring each product to life, making every piece truly unique—nothing like mass-produced alternatives. We hope you fall in love with our collection as much as we do!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

208 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(208)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Luxury Bedding …

The bedding I ordered arrived on time and in good order. Very pleased with the quality a nd the detailed embroidery. Overall a satisfactory purchase.

July 24, 2022
Rated 3 out of 5 stars

Nadine bundle.

Quality is as it states in the advertisement.
However, the additional pillow cases in the bundle are not the same shade as the bedding and pillow cases in the pack.
I provided a pic as requested off customer service.
Responses to queries are not as stated within 48 hours.
After a couple of weeks I was informed the reason the additional pillow cases looked a different shade was because the cases I was now using which were the shade I wanted were covering white pillows and the additional ones, still in the pack they came in, weren’t.
Advice: put the covers ( which are the creamier ones) on a white pillow & they will all look the same colour!!
The difference in shade was evident on opening the package on delivery, plus how can you get the edges to look the same as they don’t even cover the pillow.
Absolutely not happy with customer service response so I now have a set of pillow cases in one shade and all the additional ones in a slightly darker shade!
Totally unacceptable!!!

July 9, 2022
Rated 1 out of 5 stars

Terrible customer service

I waited for 2 months for my order to arrive. Finally I reached out to ask for an update. They said the package was lost, issued a refund and said if I still wanted the items I would have to order all over again, even though the products had increased 40% in price since I ordered. So frustrating.

June 22, 2022
Unprompted review
Rated 5 out of 5 stars

All bed linen are exquisite

All bed linen are exquisite. Pleasant and soft to the touch, wonderful colors. Gives a light and fabulous dream. I just love your products. Thanks roomie-design. com

June 18, 2022
Rated 5 out of 5 stars

Beautiful quality

Beautiful quality - enhances the getting into bed , YOU wont be disappointed, luxury designs , quality and feel , doesn't get much better - My fav seat and cant wait to purchase another , great customer service the personal touch

April 2, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing

I have ordered my first duvet cover set from Roomie-Design and it has just exceeded my expectations. Aurum Duvet Cover set was my first love . By now i have ordered 3 other sets wich are amazing. I totally recommend the Minimalist Duvet…sleeping in with it’s just perfect! Love it! Great Quality!

March 30, 2022
Unprompted review
Rated 5 out of 5 stars

Bedding luxury…

Finally I found out the best bedding set, in Roomies design e-shop!
Starting from amazing quality, variety of designs, the feeling during sleep to the best prices that don’t exist (so low) at the market.
Within 4 months I have purchased 5 set. All are so beautiful that I can’t decide which one to lay on my bed once! Are also luxurious and the Egyptian cotton is like silk!!!
Every day I looking for a new design to buy,
I can say that I’ll be client for ever!

March 30, 2022
Unprompted review
Rated 1 out of 5 stars

No after sales service!

I recently ordered a set of bedding 4/7/2021 order 2627.The goods arrived and appeared to be of good quality however after 3 months the duvet zip has broken and despite numerous emails I have had no response whatsoever. There is no contact phone number avoid this company will keep you posted if I get any response.

December 27, 2021
Unprompted review

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