Rosebear Reviews 112

Rose bear is a huge scam don't go near this site. Didn't receive my order and didn't get a word back after sending many emails.

I placed an order for a Rosebear on 21st August and paid extra for next day delivery.

For whatever reason they decide to use Amazon for their logistics. The item was supposedly delivered on 22nd, picture proof shows the delivery driver with the package in their hand and nothing else.

We are now at 27th with no sign of my delivery. I have sent multiple emails and have not received a single response. Phone number is an incorrect number. Seems a very dodgy company.

I will now be contacting my bank to get back the money I have wasted on this company. Please avoid the company and do not give them your business.

I am extremely disappointed with the service I received from this flower company, Rose Bear. I requested that my order be delivered to a specific address, and they assured me that it would be taken care of. However, they delivered the flowers to the wrong address entirely and on the wrong date. To make matters worse, when I tried to contact them to resolve the issue, they completely ignored my countless emails although they claim to get back to emails within the hour.
I also kindly requested that my heartfelt message, that u spent so much effort and time writing,would be included on a card and to my surprise there was no message or card included.

What makes this even worse is that these flowers were meant to be a special birthday surprise for a dear friend. Thanks to their incompetence, the surprise was completely ruined. It’s frustrating and disheartening that such a special occasion was spoiled because of their lack of attention to detail and poor communication. If they were accountable and communicated with me I could have just made other arrangements but the lack of communication made it so that it was too late for me to order from elsewhere, which is extremely irresponsible on their part.

If you’re looking for reliable service and customer care, I highly suggest looking elsewhere! I will not be using their services again and advise others to avoid them as well, unless you want to be disappointed and have a special day ruined for your loved one.

Not aware of manufacturing delays. A very sensitive artist. Don't express in anyway of your excitement to receive one of something ordered. It seems there's good reviews in the past however there are many negatives recently. I was left feeling confused about my cancelation or refund. Don't feed this artist!

Abysmal service ordered an eternity rose in glass dome for Valentine’s Day it arrived with the rose head detached from stem, have tried telephoning (rings out unanswered) and have emailed on numerous occasions, not once have they responded to arrange either replacement or refund. Do not waste your money as customer service is non existent.

EDIT:
I have chosen to leave the previous review here until it is deleted so that other people may see if they have made the same mistake I have. There are 2 websites, "rosebear.co.uk", and "rosebears.co.uk". "rosebear.co.uk" is the official website. I have no experience with this company, so I can not state how trustworthy they are, however I did receive responses from their customer service (albeit slightly condescending, although that is understandable as I was being ignorant to my mistake). Proceed with caution, but do not use "rosebears.co.uk".

Previous review:
Extremely poor (non-existent) customer service. I ordered a 40cm Large Chocolate Brown bear and I actually received a delivery the next day, however this wasn't what I ordered - it was a grey version of the bear. I thought "no problem, I'll just contact to get it sorted out". The website states it accepts returns within 30 days and responds to all enquiries within 24 hours - It has been 20 days and I have yet to hear a response, despite 4 emails and an attempt to call their disconnected phone line. I am currently raising a dispute with my bank to hopefully get the money back.

I do not recommend anyone to use this company.

Not only did the delivery not come at all I’m getting no responses via my email to them seems like a scam

!!!!!SCAM SCAM SCAM!!!!

Ordered for my girlfriend on the 8th of Feb 2023 as Valentines Present.
You may ignore the fake 5star reviews made quite clearly by Fake Accounts.
There is no hope that this company is Legit.
Received Tracking number, No Present, no contact/reply from company, phone line dead.
They also seem to have an address in Carrickmines Retail Park which simply doesn’t exist.
!!!!SCAM!!!!

Terrible company - scam artists!!
Do NOT shop here!
Ordered from them, paid for next day. Didn’t even dispatch it till 2 days later meaning 3 days late! What’s worse - I emailed them several times and got ignored, only to get an email simply saying “you need help” - horrible company, scam artists and terrible customer service.

Ordered a rose bear and they were unable to make the delivery date. I checked the status and nothing has been updated. Phone lines don’t work and nobody responds to emails. Had to request money back from bank.

Worst customer service ever. I paid for a guaranteed delivery at a school and emailed, called and left instructions to deliver before 3:30pm. The delivery attempt was at 5:45pm, which school is open at that time? Delivery came a day late and no refund for "guaranteed delivery". No responses on email, phone constantly engaged and royal mail delivery is a scam, they use Amazon to deliver with no guarantee. Dont pay extra for delivery!
I would never use this company again for its poor service.

Placed next day order for a rose for my daughter for valentines, order is saying delivered when it hasn’t been. Been emailing with no response and phone line not working. Do not order from this company complete scam

DO NOT BUY FROM THIS COMPANY

I have placed an order on the 07/02/2024 for a scheduled delivery there was no prompts on screen to confirm when I would like this delivered so I emailed my response to which I had no response so I have had to chase again
I have now received my parcel on Valentine’s Day when I requested for it before Valentine’s Day but hey ho, I open the package to see I have spent £39.99 on a pink forever rose when I specifically asked for red which is what was on my order

Honestly the experience I have received with this company for a simple task has been astonashing

Chasing, calling, emailing to then receiving the wrong product

I want my money back!

Do NOT buy from this company! Absolute shambles.
My son purchased a bear online, first time using his bank card etc.
unfortunately he put our address incorrectly, tried to contact this company by phone - number constantly engaged, emailed twice with no acknowledgement or response. So if this is out for delivery it won’t reach us as the road we live on doesn’t have the number he put in incorrectly!!!! Maybe if you answered your emails and sorted your phone line we would have had this sorted. Looks like his been scammed on a first time purchase online!!!!

Placed order 16th January. for delivery by 30th January. Order has not arrived.
Tried several emails - No response
Tried calling - Line is permanently engaged.
Tried Chat - left hanging for ages, No response.
I think this company is a sham. based on other (many) similar reviews. The ay taking money with no intention of delivering.
Prove me wrong. Either deliver or refund!

Placed an order, tracking details supplied incorrect and for Amazon US even though coming from UK. Emailed 3 times no response, telephone number on website permanently engaged so clearly doesn’t work & chat option on site is live but no responses 🤷🏼‍♂️. I believe based on recent reviews this is a scam and I will be contacting both Trading Standards & my bank. Very disappointing

I purchased a Rose Bear order number: RB262699/ A12177472783.
Nevertheless, I did not receive the order.
I informed them on 3rd January 2024 that I did not get my order, they reported that they would send out a replacement, but they didn’t. Since then I have sent them several emails, requesting for a refund, however they ignore my queries.

Best company for Rosebears
Quick and efficient with the most beautiful collection to choose from😍 would 100% recommend!

Beautiful rose bear! My wife absolutely loved it!

Amazing customer service, delivery time and product quality. 0 complaints would give 10 stars if I could.