Rosetta Stone Reviews 

The service itself was fine - it’s the customer service.

I bought a rosetta stone membership sometime ago and stopped using it, without realizing it was on automatic renewal i was charged $191, read through the cancellation policy and saw i could be refunded within 30 days of purchase. i reached out next business day (charged saturday June 24, called monday June 26) was told my request for a refund was approved and would take 10-14 business days. We are now on the next business day (Monday July 17) with no refund. Almost a full month. I reached out for an update on my refund status and i have yet to hear back. I will update when the appropriate request has been fulfilled and add to my review my experience with the customer care, and the refund process.

I paid 1800 for 2 semesters at my college. The tech fee was $85x2 the entirety of the class was Rosetta Stone modules.... after the semesters were over I no longer had access. When I got support from RS they said I had to talk to the college and there was nothing they could do. No membership or discount of the tech fee I paid. I essentially paid 1800 (900×2) to not learn Spanish with Rosetta Stone. I'm not blaming the school here RS has been scamming people by canceling lifetime membership on people do I'm not inclined to repurchase. Babbel and Duolingo are great. The internet is full of free language resources.

Terrible product. The interface feels at least 15 years out of date—I wasn’t expecting gamification-style bells and whistles, but the activities are very repetitive and don’t seem to address different ways to learn. Everything loads really slowly so your learning will be interrupted repeatedly. That lack of flow turns every lesson into rote memorization because the interface hinders making connections or seeing patterns in the language. Every time you start a session, you have to recalibrate your microphone. And looking ahead at the most advanced lessons, the level you’ll reach is not more than very rudimentary. It’s all very discouraging.

I purchased a lifetime of learning and it expired. I contacted them, explained my problem, and then they just regurgitated what I had already said back to me as if they were presenting new information. Then they had the nerve to send me a link to purchase another so called lifetime of learning. I complained and received an email offering me the so called lifetime of learning for $79 which included all languages. I DO NOT want access to all languages. I just want what I paid for. A lifetime of learning for the language that I spent around $200 for. Do not trust this company.

I purchased a "Lifetime Subscription" from Rosetta Stone in 2014. I recently requested a working link to use it on my new computer. Rosetta Stone responded by asking me to pay another $79 on top of the $275 I had already paid to be able to access the program again -- when they're now charging people only $179 for the so-called "Lifetime Subscription."

When I replied to that email with my complaint, I received an error response stating that "The email account that you tried to reach does not exist."

So the email address they listed as their Reply address doesn't accept replies. Completely disappointing and dishonest behavior.

Do not buy these subscriptions! Developer acknowledged months of tech issues and bugs with the iOS 16 update. The speech recognition is terrible. At one point the text and photos would display to small to read - pretty important when learning a language. Despite losing months on the subscription and being unable to get past Week 1 because the app is so buggy, there is no way to get my money back!

I purchased two language programs from Rosetta Stone. Unfortunately, my computer was hacked by third parties and had to be rebuilt. Multiple files were lost in the process, including my Rosetta Stone programs. The company refused to assist or allow me to restore the programs. Thus, a major investment was lost and Rosetta Stone gets a zero rating from me in terms of customer support. I would strongly recommend that people use Babbel instead.

This app is horrible!!! I am a straight A student and have a high IQ and still have not learned anything. Just look up how bad Rosetta Stone is, and see for yourself! WOULD NOT RECOMMEND TO ANYONE UNDER ANY CIRCUMSTANCES. I do recommend using Duo-lingo or anything other than this app. Duo lingo is FREE, and doesn’t contain any of this crap. Don’t waste your life and resources on this horrible app. Trust me, It’s not worth it.

Recently, I took the Rosetta Stone's en-US Assessment test for a job opportunity I interviewed for and I was impressed by:
1. The quality depth of the English questions
2. The variety of assessments such as testing reading-comprehension, Spoken utterances, A::B dialogs matching and much more...
3.Intelligent scoring mechanism: For instance I know I am near native speaker (or have advanced Language capabilities) and I believed I did bad but then I scored C1 out of the maximum score of C1+ which is a fair scoring system.
4. Challenging yet engaging test: You are on the tip of your toes waiting to see what is the next question/section looking like...

If you are a school/university/company looking to assess the level of your potential employee or contract candidate, I highly recommend Rosetta Stone!

I purchased Rosetta Stone because I thought that I could use it over and over to refresh myself since I do not have any one to speak my different language with. However there is no effective (in fact it is a very tedious and time consuming process that makes it totally impracticle) way of reset set progress without going lesson by lesson to reset the progress. So once you have gone through all the lessons it becomes almost useless.

I would do zero stars if it would allow it. I purchased the product in disk form and then tried to enter the data to use the product, all I get is there is an issue. No fix available so I am out my money for purchasing a defective product. Do not use this system, run flee use anything else. I have three disks that may make good clocks at some point but are worthless, lots of frustration and time trying to get it to work and this product was more than worthless it cost me money to receive nothing. You are better off watching youtube rather than deal with this product, For others information my copy was for Japanese, maybe others are better but for me a total waste of my time and money.

Very poor customer service. They are impossible to reach after holding on the phone for 10 minutes it hangs up on you. I purchased a two year subscription two years ago and with my southern accent I could not move forward so I purchased Duolingo and done quite will with them. I have started my third year with Duolingo and this is the product to buy I call Rossetta in December to cancel product got hung up on after holding sent email and still charged This has made my experience miserable I deleted app long time ago and still charged. I finally reached a person today that is refunding me.

Rosetta Stone is not good. I say things right and it doesn't pass me on to the next section or words. I say them right on duolingo and I’ve learned way more on that and it picks up my voice clear on that app. Waste of money

Be careful providing credit card # to Rosetta Stone. I subscribed to an annual membership. Chose to cancel at the end as I've been using another app. I have the original email acknowledgement that my subscription was cancelled and that my credit card would not be billed. They attempted to bill me again the next month, then attempted to hit my credit card again 6 times in 3 days; and have just attempted to hit my credit card again.

Luckily, I saw this as an issue and have maintained enough of a balance on this card where the charges have not gone through. I contacted Rosetta Stone again last month, and have a second email acknowledgement that my subscription was cancelled and my credit card would not by charged. They have made 7 other attempts to charge my credit card since this last email.

I have now spoken with Capital One twice regarding this. I even had the original credit card Rosetta Stone was billing changed to another number - Rosetta Stone attempted to collect under the new number.

Capital One is now saying there is nothing else they can do unless Rosetta Stone actually collects $ from my credit card - then I can dispute the charge. Right.
I've told Capital One that I have the confirmation emails from Rosetta Stone, but Capital One's "policy" is they cannot block a vendor unless an actual payment has shown up in the last 6 mos.

I bought this years ago. Was like 600$. Got the app and it “upgraded” me to a 12 month subscription. Very cool thanks

The first lesson was pretty easy, it showed me all the main words before pushing me onto the more quiz-like section. However, the following two lessons only showed me a few words from the previous lesson, during the quiz section of those lessons the site made it so that I had to guess what these words meant, causing me to get many questions wrong. This overall made me extremely stressed, and I would never use this again if it wasn't for school. I did not find it fair that this lesson just assumed I knew words like "swim", "group", and "run" and how to combine those words. I had only studied Japanese a small amount before this, so I only know some basic things like "Hello", "Good morning", and "Sorry". All these lessons have done for me is cause stress, they are not helping me learn Japanese at all.

Not bad i guess, starting to get better at English now.

I decided to purchase a year because of the price savings. That really wasn't worth it. I was taking lessons at the proficient level and after the first set of lessons they said to go on to the next set. However, there was 90% overlap with the previous lesson. After 2-3 months I had basically done all the German I could do without it being incredibly repetitive. They really don't have more than a 2-4 months of content if you are doing it daily. I also found the lessons incredibly boring compared to other sites.

Impossible to delete the account. Website impossible to use. Very poor courses even for "Proficient" level.
Totally not recommended.

Not bad not great, some of the pictures and sentences are a bit adverage and hard to understand.