Rosetta Stone Reviews 

Realized I just wasn't using the program and tried to cancel. Extremely hard to find the way to cancel and after following the steps in the directions, subscription continued to bill

I'm really upset by Rosetta Stone's corporate practices and lack of customer support. I purchased a full CD set French Totale for $450, and now it is no longer supported or compatible with computers that don't run Adobe Flash because Rosetta Stone decided to abandon that platform. Worse, they will not offer any compensation (such as free access to the online platform]. When I originally purchased the set, they said that it would be a lifetime purchase, but now they do not honor that. Stay away from Rosetta Stone!

Several years ago I bought the Spanish package to learn on my time, thinking I would be able to pick up when ever life settled down to go at my pace. Since then and several computers crashes and we are finally up to speed and current with our technology, so I thought I had a lifetime purchase and it would be a nice time to pick up on learning again..turns out I don't...as they no longer have disk drives on laptops and Rosetta is online subscription based now. I am so LIVID right, I am the owner of a worthless unsupported program and APPARENTLY the only way I can do anything is to re-purchase the program I didn't even get to use in the first place. Never did I get a notice from Rosetta Stone that they were changing their format to subscription based programs, which would have helped me understand what would be coming...this is unacceptable and if you ask me qualifies as straight up theft. Rosetta Stone has the audacity to say I need to repurchase something I already did and they want me to purchase it again at full price. FO! I will take my business elsewhere! When I called to discuss this with Rosetta Stone and they did nothing but offer 3 months trial period. I will not recommend them in the future. Extremely dissatisfied.

I bought all 3 courses several years ago with the lifetime guarantee. I spent around $500 for the courses which came as CD's. Now my codes are worthless since they said they no longer support those programs. I was told I would have to pay again to get access to their new system. So if they tell you it's good for X amount of time do not believe them.

You missed the boat here- try somewhere else. Any good reviews would be pre-2020 and old info. Used to be much better, then they failed to keep up with technology. I love language and have used Rosetta Stone for French and Spanish and the live, interactive games are where they used to shine. The need to think through how to form the sentences and then speak them was genius. Then when they could no longer use Adobe Flash, they did not even pretend they want to succeed or want you to. They just cut the one part of their system that really worked. They need a reboot and new leadership. DONT WASTE YOUR MONEY HERE! NOT WHAT IT USED TO BE

I am absolutely angry with Rosetta Stone! I have purchased two courses back in 2017 and 2015 and I paid almost £200 in each one of them.
One was a CD-ROM and the other was an online software.
Now I am not able to use any one of them and they are asking me to buy a subscription! Why should I have to pay twice for a course???
If they do not support the platforms, the minimum they could do is to offer people with genuine activation codes, the ability to migrate to the new platforms.

Rosetta Stone is the WORST! I bought the full Spanish (Latin America) 1-5 years ago. But due to a hectic work schedule I was not able to use it. I spent hundreds of dollars for this package. Now I don't have a computer with a CD player and old software. They told me they don't support it anymore. And that they will NOT transfer this package to the online version because it's 2 different programs.
After all the money spent you would think they would honor that investment I made in them!
Worst experience in customer service and in a company I have ever had. Save your money DO NOT buy this product!!!!

Rosetta Stone's method only works for basic introduction. It's method cannot teach you any more than basic grammar. Worst of all, they continue charging subscribers yearly AFTER subscribers cancel.

What have they done to the speech recognition?
I owned RS on CD many years ago and was told to continue to use I needed to buy the digital software. I reluctantly did and I massively regret it. Why? Because the speech recognition is so poor on the Chinese program that even a Chinese native speaker gets wrong speech answers on a low difficulty setting.
I speak good Chinese and wanted to brush up before moving back but got so frustrated with this program that I switched it off, but not before letting my wife and mother in law have a go (both Chinese) and surprise surprise, not correct either.
The program gives you the opportunity to report and I did so many times that it says, there is a problem with speech recognition so we suggest switching it off. So what’s the point in the program then????

I learned Spanish and Italian and used Rosetta as part of that learning process and found it useful. I am now learning Arabic and I definitely would NOT recommend Rosetta Stone for that language. There is absolutely no explanation given, it's all guess work and you "learn" by your mistakes and when I say "learn" you just guess but you don't understand the why and how. It's extremely frustrating and thank God I have found other methods to learn Arabic. It it wasn't for the money I paid, I would have given up this method a long time ago

Rosetta Stone does NOT care about their clients in ANY Way, Period!...TAKE YOUR BUSINESS ELSEWHERE!!!
Why must an existing customer pay for an additional online product/service when he/she already purchased the product for $500. in CD format which is only fit for the recycling bin?! Why must older clients pay more than newer clients?! WE feel like we've been ripped off! Their service/support is a joke. Online product is slow and problematic. Good luck understanding the person expected to assist you when you need support as they barely speak your language. Just look at the generic response this company uses in response to your complaints below. I am done with this company and plan on taking my issues further. Everyone I know is going to learn about this money-grubbing, below- average sham of a language company! As one disappointed client states below..."I feel like they sold me a product which was then stolen from me." There are at least 7 competitive options that outpace Stone's outdated language company. I'd rate Rosetta Stone with negative numbers if they were available! Rocket Languages, Babbel and Duolingo are options that outshine and are all better choices. Check them out. Good Riddance to Bad Rubbish!!!

I spend a small fortune on the Rosetta Stone discs a few years back. Upgraded my laptop and now those discs are worthless and Rosetta Stone won't support them. Feel like I paid for a product and then had them stolen from me. And there's no way to leave a Google Review. They have somehow found a way to snuff out all the possible avenues to write a bad review...

I chose this company for their reputation, I was happy to pay for their app to learn French. The course format seemed to work for me. I had some problems with app updating as I made progress, so it prompted me to get a new iPad, which I needed anyway. I continued to have problems with the app and the support team just kept telling me to re-install the app. Then they completed some lessons for me because they were ‘easy’ and the app moved on. I continued to have problems and I felt I was debugging the app rather than learning French. I have given up and will go to another provider. My subscription still has time to run but it is to much trouble. I tried their online chat support - nothing useful came of it. I sent numerous screen shots of the problems and lengthy descriptions to the support team, but nothing came of it, it was just wasting my time. I have switched to babble now, six weeks before the end of my subscription.

At the onset, all was great. Good price, responsive and informative customer service and prompt replies to emails.

As far as learning goes, if you're a beginner, best you get a grip on basic conjugations of AR, ER, and IR verbs first, or you will encounter much frustration.

Now, a year after purchase, the program makes it VERY difficult to go back and review, as upon completion of a Unit / Lesson, it is unable to continue to the next one in order. Worse, much worse, the program drags when loading. Three to five minutes. I have mentioned this numerous times and never received anything but the boilerplate generic response.

Even much much worse, they no longer respond to inquiries. Noting. Not a word. So, guess I will uninstall what has become a useless tool and chalk it up to experience.

UPDATE: Seems I have received a response asking me to contact their (once awesome and prompt) customer support. But what of the two past inquiries and the case number that's also gone unanswered for a week now?

Responding to me here trying to show the public how much you care? Responding again about the same issue that's gone ignored time and again?

Really?

where do I start. First I suppose is that I invested heavily in the Rosetta Stone CD version of Spanish only after a period when I could not work on it to go back and find THAT THEY NO LONGER SUPPORTED THE CD VERSION. So what did I get for my $$? A 3 mo introductory freebe.. WHOOPEE! WORSE YET, that online freebe turned out to be a Piece of Xxxx. Flakey, slow, frequently hanging up and starting over despite a great internet (wired no less!). TAKE THE ADVICE OF SOMEONE WHO HAS BEEN THERE / DONE THAT WITH THIS OUTFIT. DO NOT, DO NOT, DO NOT!

I've used duolingo, and babble, as well as all of those other language learning apps. But none were as established and interactive as Rosetta Stones. I used their free version for roughly 3 weeks learning German. I knew the Basics and could redo them if I needed to study or review. So I jumped straight on to the Lifetime deal to save money long term and have been using it since. It's been super beneficial and is going to be an amazing learning tool in the future. I am 17 years of age and I would like to use Rosetta stone for as long as I can.

I am truly upset with the company. I paid $500 for the CD for my desktop and they no longer support it. So they gave 1 week in July to get it on your phone forever. It was never announced and I missed out. It's not fair. They got my $ and ran.😡

I am so disgusted with Rosetta Stone. Not with the program per se, but because I feel taken by them. I bought the program for Italian a few years ago when it was a set of cds you could load onto your computer. It was pricey, but I figured that once I purchased it, it would be there for me for as long as I wanted it. I called the other day because I am frustrated with the speech recognition feature not working well any more, only to be told that they no longer support that program, so now if I want to use Rosetta Stone I have to buy a monthly or life subscription. I feel that if once I spent a few hundred dollars to buy the program, I ought to have a complimentary online subscription. Grrrr. . . .