Rosolitemortgages Reviews 

This is the worst mortgage company in the UK. They illegally added £5,000 onto my mortgage balance from spurious ground rent charges from my managing agent - even though I was up to date with the payments. I would not use them if they were the last mortgage company left in the UK

Did not sign up with this company my mortgage was sold on to Rosolite
What can I say apart from absolutely diabolical customer service !
Can not talk to anyone just useless it’s a shame that trust pilot don’t do minus stars as that’s where it should of been
Stay away from this company!!

My mortgage was paid off in Aug 21, in line with their statement in Apr 21 so Ok very happy made plans for being financial clear. Sep they took a payment that they should not have done, phoned for 30+ minutes to be told true and I would receive a refund 2 weeks later phoned or 40 minutes to be told nothing had happened and should be resolved by the end of the month still waiting 20 days after their Debit guarantee says if they make a mistake it will be resolved immediatly by them. Everyones attitude seemed like they do this all the time so they can get interest on my money by taking it then slow to retun it. Have written to them and they say they will investiget guess I will get my money back just before their 8 week grace before the Ombudsman gets involved.

Disgraceful service,Rosolite mortgages turn off there automated payment line after office hours near the end of every month,when you complain they deny it even when I have recorded evidence( a years worth)....there online payment system is normally unavailable and your password hardly ever works... changing your password service is always “ Currently unavailable“...if you pay late because of THERE system does not work they charge you £40 and report you to credit agencies to affect your credit file....they recently wrote to me saying despite me paying on time THERE system does not update until the next day so they charge £40!...It’s shocking what they are doing but because my account is joint with a previous partner with whom i don’t talk The Financial ombudsman can’t help me but definitely could help if it was only in my name...someone needs to stop what they are doing .....Since they have taken over from Mortgage express ( who were great) interest rates have dropped dramatically and therefore it is clear they are looking for multiple ways to make money i.e. late charges......I can hear it now “ let’s turn off our payment line then we can charge £40 to the thousands of customers “......Avoid this company ....if you are having problems with them report it to the Financial ombudsman...it can be done by phone and very quickly,together we can stop Rosolite mortgages getting away with it... REPORT THEM .

Trying to sort out a payment issue with the customer service department for over 2.5 months.

This is what happens each time I have called the customer services call centre: "Yes there seems to be an issue with the äctual account balance, that is a different balance to that shown to the online user system. We will report this to the relevant department and once resolved call you back."

About 10 days later I call back to get an update as no one has called me and exact repeat of above. Repeat more 7 times. (total call =8 and thanks to skype gives me the details).

I then formally complained over 1 month ago (no feedback to date). Have requested a manager to call me which never happened (ther system said they attempted to call me but they were unable to give me the time or date as it didn't happen and I did not receive any missed calls.

Each time the staff are pleasant and understanding.

Average call length about 32-38 minutes so probably wasted nearly 8 hour of my life dealing with 1 simple issue.

Good Luck with dealing with them, I have given up as life is too short and their incompetence is not worth the effort.

Unfortunately I can't select 0 stars. They are a disorganised rabble. My endowment policy matured start of April. Rosolite hadn't sent them the relevant paperwork and so on and so on. After many phone calls and doing their admin for them I am still waiting for the thousands of pounds they owe me from the endowment mortgage overpayment. Mtgage completed 3rd may, I've just been on the phone again 16th Jun to be told they will chase it - again. I was told at one point they had sent my money by bank transfer on 3rd Jun - that was a lie. I've logged a complaint but I see that is totally fruitless, I now have to wait for 48hrs for a supervisor to call me to escalate me getting the money they owe me. I am so so angry and frustrated. Don't know how I'm going to sort this out. Mortgage Express were fine, I had no choice in this handover. If you do have a choice DO NOT USE ROSOLITE or any other company associated.

Terrible service .
Firstly contacted them on their page to ask for a payment holiday due to virus . This was a week or more before my monthly payment was due they ignored me and took full amount out at the end of month, Interest rate not altered either after the government lowered it.
Then all of a sudden a link to request a payment holiday appeared on their website ,I’ll filled that form in .
I then got a letter saying thanks for your contact and please call us, that’s all, so I Sat on the phone for 45 mins and gave up.
Now received another letter telling me of interest rate changes and how much I owe them now .
They are ignoring our requests and something needs to be done.
Never had any any problem with Bradford and Bingly In 12 years , how dare they sell my mortgage to a totally useless company .
Will be contacting the Financial Ombudsmen

I have been trying to contact them for over a week now and i have just gave up.. i have just cancelled my direct debt i'm sure they will contact me.

Rosolite mortgages took over mortgage Express I have been trying to contact them since over a week for mortgage holiday because of corona virus I dont work having difficulty paying mortgage but they have taken payment out today leaving me in an overdraft theres no email address I have been on constant phone for hours. Rubbish costumer service

I have had trouble contacting this company for a payment holiday.
I have since found the web link for an online form. It may help some of you.

Go to the website and follow the 'how to make a payment holiday' click on the online form.

Everyday I've tried to call these people. Sometimes I get to hold for a couple of hours before being cut off and more often than not can't get through at all. They would do themselves a huge favour if they just let all the people (who have had their mortgages taken hostage by these ******) be able to just register our intent to take a mortgage holiday and they can then contact us to review. My payment goes out today and there is no money in the bank to pay this. Now my credit rating will be affected even though the government has assured us it wouldn't be.

+tried phoning everyday on hold for hours no answer .how the hell are you supposed to ask to take a mortgage holiday if you can't get thru to speak to anyone .seems to me you are doing this on purpose so no one is able to take it .
Didn't even want my mortgage to be with you and I wonder why .
Pathetic customer service sort yourselves out people out there need your help at this difficult time

I have been trying to get through for 3 days now. I have been on hold for a total of 6hrs. Absolutely ridiculous that there is not even a email address to contact.

This company is ridiculous and I’ve now raised a complaint with the FSO
I fully appreciate times are hard at the minute with COVID-19 my difficulty contacting my mortgage lenders is horrific!!
They have no email address only a 0370 number and a postal address. I’ve screen shot to detail my call attempts and been on hold for over 1.5hrs on various times of the day when their lines appear to be taking calls. I’m unable to register an on-line account with them, as it keeps saying email error on screen. but it is definitely my correct email address?!
They have put a statement onto their website saying they will be in touch, but I’m concerned that as a Sole Trader I now have no business or income for the coming months, until we know what happens. My payment is due NOW!!
I WILL require a mortgage payment holiday break and would like to inform them, before I cancel my standing order and do not want this to affect my credit rating. I’m unable to post a letter due to being self isolated and is so stressful!! Rosolite Mortgages had taken over from my original lenders Bradford & Bingley. They informed me I had not paid January and February 2020 mortgage payments, this then affected my current credit rating. They marked my account with arrears for one month – I was not!
I then discussed this matter with them, once I managed to speak to a representative. A pleasant lady Katerina from their Sunderland offices said the money had been sent from my bank to Bradford & Bingley A/c in error and held in a holding account. She would raise this as a complaint and it should be resolved within house by Rosolite Mortgages and correct my credit rating. I then made a further two Mortgage payments that same day, whilst I had to wait for Bradford & Bingley to locate the funds left from my bank in their holding account, before I received the funds back. I have NOT received an confirmation email regarding this matter as promised - just a complaint letter saying they will be looking into this. Yeah right?! Why? They had advised me what had happened!! So, you can appreciate I DO NOT want this happening again! I have built up a small business as a Sole Trader for the last 18 months and it’s vital I do not want my credit rating affected by them again! They are making it incredibly difficult to make contact despite this global situation. I have no choice now, but to cancel my standing order, as I have no further income! PLEASE PROVIDE YOUR CUSTOMERS WITH AT LEAST AN EMAIL ADDRESS!!!
**DO NOT USE THIS COMPANY**

You can never get through on customer phone line half & hour then they cut you off happens that many times I’ve giving up crap
Absolute rubbish company why mortgage express let these take over will never know I need to get rid off this company quick

very bad customer service uninterested and slow to do anything but charge didn't pick them and never will now glad to be rid

Shocking company. Promised me to send documents and went back on there word. Impossible to get hold off. Never return calls They do not allow you to send an email complaint. You have to write to them. When you do and they never reply. Caused me so much stress and hart ache. Looks like i will be taking them to court. i previously had my mortgage with mortgage express. in 13 years not one bit of trouble. All this trouble for something so simple for them to do. i would leave them in a heart beat if i could. So annoyed/angry.

This company , part of a tangled web of mortgage companies have recently taken over a chunk of Mortgage Express .
Very very poor customer service, uninterested staff and lengthy wait times on phone calls . Ridiculous additional charges and an eight week wait if you should wish to register a complaint with them .
Also linked with Topaz, Bloom , Jasper,Morag ,Zephyr etc etc .
I’d advise caution .