Dealt with Ross and Liddell several times over the years and the staff are very helpful. Candela and Nicole recently have been very helpful in getting the gardening up to par and I have always felt we... See more
Company replied
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Review summary
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Reviews shaping this summary
Contacted re fly tipping. Immediate response initially and then as email sender had ‘no reply’, I waited another couple of weeks. Straight on the case after this and bulk uplifted straight away. 👍... See more
Company replied
Only for this experience with them as normally theyre a nightmare to deal with. But will give Paige the credit here, noticed an issue with a roof tile and Paige has quickly created a ticket and will a... See more
Company replied
Recently has a conversation with Paige within the Repairs team on LiveChat for some advice. Paige was very helpful and, where she needed to get some further details from her colleagues, has promised... See more
Company replied
Company details
Written by the company
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Contact info
United Kingdom
- ross-liddell.com
4.0
Great
943 reviews
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Invoice enquiry
The issue I raised was dealt with very promptly and as promised I received an email explaining things. It's very nice to get such good service.
February 5, 2026
Unprompted review
Reply from Ross + Liddell
Thank you for your feedback, we really appreciate it.
Very helpful live chat
I do see negative reviews here but have just had an online chat with Kerri and found her to be really helpful in noting my query and will be checking with colleagues and getting back to me. I have no reason to doubt this. Thanks for your help
February 5, 2026
Unprompted review
Reply from Ross + Liddell
Susan, thank you very much for taking time to review our services. We shall pass your feedback onto Kerri.
Fast and efficient
Nicole was quick in responding and precise in her explanations
February 4, 2026
Unprompted review
Reply from Ross + Liddell
John, thank you for your feedback. We're delighted to note that you are happy with the service provided by Nicole.
Dealt with Kerri and issue resolved…
Dealt with Kerri and issue resolved quickly on the chat
February 3, 2026
Unprompted review
Reply from Ross + Liddell
Scott, we're glad to hear it. Thank you for your feedback.
Paige was very helpful and arranged for…
Paige was very helpful and arranged for a contractor to fix a roof issue.
February 3, 2026
Unprompted review
Reply from Ross + Liddell
Thank you for your feedback, we really appreciate you taking the time to review our services.
Experts in Managing Deterioration
Failure to be fair in dealings with homeowners.
Failure to observe obligations as to comprehensive maintenance of common grounds.
Failure to respond to enquiries and complaints within a reasonable timescale, over a two year period.
October 2, 2025
Unprompted review
Reply from Ross + Liddell
Thank you for taking the time to share your feedback. We are sorry sorry to hear that you feel this way about your experience with us. It’s never our intention for any homeowner to feel unsupported.
We take all reviews seriously, and your comments are important to us. We would really appreciate the opportunity to look into what has happened and to understand where you feel our service fell short. This will help us address any issues and make improvements where needed. As such, we have sent you a request for information, to enable us to identify your account.
Dreadful
Dreadful, absolutely DREADFUL.
They are happy to take your money and provide NO service at all.
In the future i would not go near a property with this company attached to it.
I dont understand how they are still in business!!
January 15, 2026
Unprompted review
Reply from Ross + Liddell
Thank you for taking the time to share your feedback. We are sorry to hear that you feel this way about your experience with us. It’s never our intention for any homeowner to feel unsupported.
We take all reviews seriously, and your comments are important to us. We would really appreciate the opportunity to look into what has happened and to understand where you feel our service fell short. This will help us address any issues and make improvements where needed. We have sent you a request for information. Please respond to this request, to assist us in identifying your account.
We received a demand and possible court…
We received a demand and possible court action for an invoice we had not received which was very upsetting for us but Nicole (client support administrator) was extremely helpful and understanding, explaining the situation and getting it sorted out for us. Well done, Nicole!
January 30, 2026
Unprompted review
Reply from Ross + Liddell
Netta we're pleased that Nicole was able to assist you and explain matters in detail. Thank you for your feedback
Nicole has been very helpful and…
Nicole has been very helpful and friendly. Very good customer service from her.
January 27, 2026
Unprompted review
Reply from Ross + Liddell
Michael, we're delighted to read your feedback. Thank you for taking the time.
Paige
Paige responded quickly and looked into the issue straight away. Very pleased with her response and professionalism.
January 28, 2026
Unprompted review
Reply from Ross + Liddell
Mrs Gray, thank you very much for taking the time to review our services. We shall pass your feedback onto Paige.
Many thanks to Rhiannon who got me…
Many thanks to Rhiannon who got me information that I needed quickly and efficiently. Much appreciated Rhiannon!
January 28, 2026
Unprompted review
Reply from Ross + Liddell
Ainsley, thank you for your review. We shall pass this onto Rhiannon.
I had a query regarding an email I…
I had a query regarding an email I received today. I used Live Chat and Rhiannon responded instantly putting my mind at rest. Excellent service. Thank you Rhiannon
January 28, 2026
Unprompted review
Reply from Ross + Liddell
Sally, thank you for your review. We appreciate you taking the time.
Ross+Liddell provided a smooth and…
Ross+Liddell provided a smooth and professional service. They were approachable, responsive, and handled everything efficiently.
January 27, 2026
Unprompted review
Reply from Ross + Liddell
Thank you so much for your feedback, we really appreciate it.
Submitted a request for our development…
Submitted a request for our development which was handled and actioned by Nicole promptly and professionally. Thank you Nicole!
January 27, 2026
Unprompted review
Reply from Ross + Liddell
Alex, we're glad to hear you are happy with our service, thank you.
Great online chat
Paige from repairs team was great and responsive with my enquires.
January 27, 2026
Unprompted review
Reply from Ross + Liddell
Vicky thank you so much for taking time to provide feedback.
Provision of invoice and promise of a resolution of a charge
POsitive, effective responses on the chat line
January 26, 2026
Unprompted review
Reply from Ross + Liddell
Great to read your feedback, Sharon, thank you.
Clear customer service
Candela was extremely helpful in the removal of fly tipping at Waterfront Plaza development. Many thanks!
January 26, 2026
Unprompted review
Reply from Ross + Liddell
Ryan, thank you for sharing details of your recent experience with Candela. We appreciate you taking the time and we are delighted to hear that you were happy with your experience.
Candela
Like most of the reviews Ross and Liddell certainly has its flaws but Candela really helped me out. Candela dealt with my issue promptly and went further to help than what I asked. Thanks Candela!
January 23, 2026
Unprompted review
Reply from Ross + Liddell
Russell, thank you for your feedback. We're glad to hear that Candela was able to assist you quickly.
Nicole helped me with a request and…
Nicole helped me with a request and promised she would call me back once she gets a response for the relevant team, great customer service.
January 21, 2026
Unprompted review
Reply from Ross + Liddell
Felipe, it's great to read such positive feedback. Thank you for taking the time to review.
Friendly customer service
Just lodged a repair ticket with Claire from repairs team and she was friendly and efficient.
January 21, 2026
Unprompted review
Reply from Ross + Liddell
Lisa, great to hear that you received a great service from Claire. Thank you for leaving feedback.
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