Always find Ross Care easy to contact and arrange appointments. Had a visit from an engineer, Sean Taylor, to repair my son’s electric wheelchair. Work carried out was excellent and engaging. Will hap... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called to report a problem. The office gave me a name, date and time window that suited myself. Jason arrived as stated and curiously listened to my problem. He carefully took my wheelchair to his v... See more
Company replied
One of Ross care's engineers Gary Thompson has been out to my son a few times now both in school and at home for wheelchair repairs. He always goes above and beyond to ensure a professional service an... See more
Company replied
🥰 thank you both so much for keeping me Mobile, sourcing the problem & fixing my wheelchair… you’ve both Gary Thompson along with Chris Chown truly gone above & beyond… ensuring I was Mobile 👩... See more
Company replied
Company details
Written by the company
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Contact info
Unit 11, Westfield Road, CH44 7HX, Wallasey, United Kingdom
- enquiries@rosscare.co.uk
- rosscare.co.uk
4.8
Excellent
705 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ross Care
Hi Anthony, thank you for your review. We’re glad everything met your expectations.
A helpful and professional team.
I called to report a problem. The office gave me a name, date and time window that suited myself. Jason arrived as stated and curiously listened to my problem. He carefully took my wheelchair to his van to address the issue. He returned with the repaired chair and made sure it was setup correctly for myself. He had set it up as I had it before and I was happy with the work. He was a very plesent and polite gentleman, who performed his work with professionalism and respect. I highly recommend him and Ross Care for a job well done.
April 22, 2026
Unprompted review
Reply from Ross Care
Hi Kevin, thank you for your detailed feedback. We’re pleased the team provided a professional and efficient service, and we’ll ensure your comments are shared with the local manager.
Wheelchair repair team Ross care
I'm always pleased with the service Ross Care provide..Gary Thompson was the service man today,he called before he arrived to let me know he's on his way. He provided quick service and was very friendly guy. Thank you Gary.
April 22, 2026
Unprompted review
Reply from Ross Care
Hi Ghosia, thank you for your kind review. We’re glad Gary provided friendly and efficient service and kept you informed, and we’ll pass this on to the local manager.
Excellent service
Gary Thompson handled my electric wheelchair issue, quickly and promptly. Gary is always very helpful and always happy to find the root problem. Gary is dedicated to his work and always goes that extra mile to help and find a solution. Very happy with service.
April 21, 2026
Unprompted review
Reply from Ross Care
Hi Manjit, thank you for your fantastic feedback. We’re delighted Gary was able to resolve the issue quickly and go the extra mile, and we’ll share your comments with the local manager.
Leg strap options
The guy was informative and went through our various options with us regarding our enquiry
April 21, 2026
Unprompted review
Reply from Ross Care
Hi Tom, thank you for your review. We’re pleased the engineer was informative and helped you explore the available options.
Sean Taylor
Sean Taylor
I recently used this wheelchair service and was genuinely impressed with the level of care and professionalism throughout. From the first point of contact, everything was handled efficiently and with a friendly attitude. The team was punctual, respectful, and clearly experienced in assisting people with mobility needs.
What stood out most was their attention to detail and willingness to go the extra mile to ensure comfort and safety. The equipment was clean and well-maintained, and the entire process felt smooth and stress-free.
It’s not always easy to find services you can fully rely on, but this team did a consistently good job. I would definitely recommend them to anyone in need of dependable wheelchair support.
April 21, 2026
Unprompted review
Reply from Ross Care
Hi Leck, thank you for your detailed and thoughtful feedback. We’re delighted to hear about your positive experience and the team’s professionalism, and we’ll ensure this is shared with the local manager.
Ross Care Wheelchair service
One of Ross care's engineers Gary Thompson has been out to my son a few times now both in school and at home for wheelchair repairs. He always goes above and beyond to ensure a professional service and has a friendly and approachable nature. He is a hard worker and takes pride in his work, ensuring the safety and comfort of my son . If only everyone could be as helpful as him 🙂 thank you Gary.
April 21, 2026
Unprompted review
Reply from Ross Care
Hi Hayley, thank you for your lovely feedback. We’re pleased Gary continues to provide such reliable and supportive service, and we’ll pass your comments to the local manager.
Fantastic service and the team have been great to us
The service we’ve received has been very good,can’t praise you enough,
April 21, 2026
Unprompted review
Reply from Ross Care
Hi Brian, thank you for your kind words. We’re really pleased to hear you’ve had such a positive experience.
Sean Taylor came to fit a stump board…
Sean Taylor came to fit a stump board to my Dad's wheelchair today at Newquay Community Hospital. He was efficient, friendly and the service provided was faultless.
April 20, 2026
Unprompted review
Reply from Ross Care
Thank you for your feedback. We’re glad Sean provided efficient and friendly service, and we’ll ensure this is passed on to the local manager.
The Gentleman was very polite and…
The Gentleman was very polite and professional,he showed great patience and his presentation of the wheelchair was extensive
April 20, 2026
Unprompted review
Reply from Ross Care
Hi Michael, thank you for your review. We’re pleased the engineer provided a professional and thorough service.
Reply from Ross Care
Hi Mrs Bark, thank you for your kind feedback. We’re pleased you found the service friendly and efficient.
Gary Thompson out of hours wheelchair…
Gary Thompson out of hours wheelchair engineer was very understanding and dedicated to make sure the job is done ASAP
April 18, 2026
Unprompted review
Reply from Ross Care
Hi Mohammed, thank you for your kind feedback. We’re pleased Gary was able to provide prompt out of hours support and get everything sorted, and we’ll pass this on to the local manager.
Brilliant service from Gary Thompson
Gary Thompson came to fix wheelchair friendly Gary was professional and knew his job ,came out of hours and got everything working again cannot fault him at all brilliant service brilliant chap credit to service
April 17, 2026
Unprompted review
Reply from Ross Care
Hi Lisa, thank you for your fantastic feedback. We’re delighted Gary could get everything working again and provide such a professional service, and we’ll share your comments with the local manager.
Sean Taylor provided an excellent…
Sean Taylor provided an excellent service repairing Lilli’s wheelchair.
Thank you so much.
Geoff and Lilli
April 17, 2026
Unprompted review
Reply from Ross Care
Hi Geoff, thank you for your kind review. We’re pleased Sean provided an excellent repair service for Lilli’s wheelchair, and we’ll pass your feedback to the local manager.
Jason Tbllins was terrific
Jason Tbllins was terrific. He fixed the issues I had straight way. He helped me understand the Issue and gave me a step by step explanation as he was working on the issues at hand. first time experience of anyone doing that for me.
April 17, 2026
Unprompted review
Reply from Ross Care
Hi Amaan, thank you for your detailed feedback. We’re glad Jason resolved the issue quickly and took the time to explain everything clearly, and we’ll share this with the local manager.
My partner had Hugh as our engineer
My partner had Hugh as our engineer, an we can’t fault him he’s wonderful takes his time, on the job he’s completing.
He’s always happy to have a chat, happy, cheerful great experience all round.
April 17, 2026
Unprompted review
Reply from Ross Care
Hi Kim, thank you for your lovely feedback. We’re pleased Hugh provided such a friendly and thorough service, and we’ll ensure your comments are passed to the local manager.
The Engineer Sean Taylor was very…
The Engineer Sean Taylor was very patient answered my questions,He explained what he was doing when he was servicing the chair .
April 17, 2026
Unprompted review
Reply from Ross Care
Hi Simon, thank you for your review. We’re pleased Sean took the time to explain everything clearly during the service, and we’ll pass this on to the local manager.
Gary Thompson was say kind and caring…
Gary Thompson was very kind and caring when he delivered the equipment. Explained everything I needed to know. Offered to help with getting me some water when I struggled to catch my breath back. Very kind and caring person. A true asset to this company.
April 15, 2026
Unprompted review
Reply from Ross Care
Hi there, thank you for your kind feedback. We’re delighted Gary provided such caring and supportive service, and we’ll share your comments with the local manager.
Ready for my holiday now.
When my wheelchair arrived there were no clips under the arms so today Sean Taylor came and fitted them. He was friendly and showed us how to remove them if we needed to. Then left and wished us a happy holiday
(My husband obviously told him we were going and it is my 1st holiday with a wheelchair) Thank you for your good service and support. Sue Wherry
April 16, 2026
Unprompted review
Reply from Ross Care
Hi Susan, thank you for your lovely review. We’re pleased Sean was able to help and ensure everything was set up properly ahead of your holiday, and we’ll pass your feedback to the local manager.
Gary Thompson rescued me a very nice…
Gary Thompson rescued me a very nice man friendly and very helpful
Thank you, Gary, for your help
April 16, 2026
Unprompted review
Reply from Ross Care
Hi Z Akhtar, thank you for your kind words. We’re pleased Gary was able to assist you and provide such helpful service, and we’ll share your feedback with the local manager.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.