The product certainly looked good and my only issue was that it was advertised as a cotton mix fabric when in fact it was polyester. The problem was quickly and efficiently resolved by Kaus and a refu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dress was knee length which was too short for me as a plus sized woman, it would have been perfect if it was a little longer. I contacted them to explain and arrange a return and was told I would hav... See more
Company replied
I’ve only given a 2* is down to the delivery. I still haven’t received my items - 3 weeks later. The “tracker system” was no help as it couldn’t find my order. I have received an e mail today from E... See more
Company replied
The items are exactly as shown in the promotion. Slightly strange sizing although they do fit, tops are quite clingy bottoms are a bit loose. They are only for wearing on my balcony when it's sunny.... See more
Company replied
Company details
Written by the company
Welcome to Rosyday As a new fashion brand, Rosyday has the best designers and high quality manufacturers committed to providing you with the finest fashion items.
Contact info
London, EC1Y 8SY, London, United Kingdom
- cs@rosyday.co.uk
- rosyday.co.uk
3.0
Average
2K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT BUY FROM THIS COMPANY!
I ordered and received a bikini from this company (which wasn't cheap) which was too small (their sizing is way off) so followed instructions to the letter to receive a returns note.
However I have now had 5 generic emails all the same, asking for the same information. Have tried replying to all of these but just keep getting the same generic one back.
Getting very fed up with this - will never buy anything from this company again!!!! If I could give it no stars I would! Everything ships from China but they say they are an english company!!!
May 11, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Shocking Customer Service…
I have asked 5 times for a returns label. I have heard nothing. Absolutely shocking customer service.
May 17, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Lovely top
Lovely top, though a little long. Great colour and design. I like that there are pockets
May 23, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Good quality slow delivery
So the dress took quite a while to arrive. The dress was good quality. It was too big so I requested a return. I was given a refund instead. This means I can buy a medium .
May 12, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
No reply regarding returning items
Ive tried numerous times to get in touch and all im getting is the same automated response and telling me to put the order number and photos of the bikinis. Im returning 7 as they dont fit so can't afford to lose the money. Its ridiculous
27/5/26
Been refunded for 1 of my orders but not the other. Tried numerous times with the same information and 11 days and still not resolved
May 4, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Ive left many emails about returning…
Ive left many emails about returning this item with no response.
I wouldn't buy from them again.
May 15, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Poor Review zero communication
Communication with this company is appalling ordered on 07/05 delivered on 17/05. Immediately requested return and refund as wrong item. Advised to submit photos all done immediately. However nothing since even though four separate emails sent requesting the Return Label. Still waiting!!!!! You need to get back to me immediately.
May 22, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Terrible communication Placed an order 3 days ago and realized…
Placed an order 3 days ago and realized the same day I’d made a mistake in the size so I messaged them straight away, no reply I’ve messaged 3 times from different emails I found, including one here and still nothing. So I assume the wrong size will be sent, I’ll have to try to return, as I’ve read on this forum could be difficult, then reorder if not out of stock. Such a waste of time due to poor customer service. I’ve put 3 star as I’ve ordered before with no issues.
May 19, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
I’ve only given a 2* is down to the…
I’ve only given a 2* is down to the delivery. I still haven’t received my items - 3 weeks later. The “tracker system” was no help as it couldn’t find my order. I have received an e mail today from Evri saying they will advise me within 48 hours when I can expect delivery!
So, don’t think I’ll be ordering from this company again.
May 21, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
I am still waiting for my refund from…
I am still waiting for my refund from Kaus . I did not have a good experience.a misleading website. Clothes are from China. They offer you a partial refund or you get nothing at all! I spent 80 euros and im STILL waiting for my refund. Where is it???
May 21, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Takes a long time to receive goods
My experience is that i am still waiting for my shirts
May 21, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Hi I recently bought a bikini the…
Hi I recently bought a bikini the product was lovely, nice quality, fabric was lovely and the colours were great.
Unfortunately it wasn't a good fit for me the product was true to size I would say but unfortunately for me it was a top that had to go over the head and with limited mobility I couldn't manage, a different fastening and it would have been perfect. Customer service was very good after my contact with them.i would definitely shop there again,
April 22, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Awful company
Awful company. Good recieved and cheap material and very small sizes. Wanted a return and emailed as stated on website. Continually getting same generic email back saying to email them for return. 3 emails sent and same email review. Saw replies on Trustpilot from company to others experiencing same issue and emailed gmail account a team member had provided to others. Heard nothing. Do not buy from this company.
May 14, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
The trousers I brought were 100%…
The trousers I brought were 100% polyester, cheap and nasty. However when I asked to return, the customer service was good and they will refund me.
May 21, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Not received my order yet
Not received my order yet - still
Waiting . Ordered 9/5 !
May 9, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Long wait for product it’s to small and…
Long wait for product it’s to small and I need to return I have emailed for a return lable and not received any feedback back
May 18, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Poor as it’s been over 3 weeks since I…
Poor as it’s been over 3 weeks since I place my order & have not received it so no longer need the item so when it does arrive will need to arrange a return for refund only filling this in as got a email asking how my item is BUT DO NIT HAVE IT YET
May 21, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Very pretty costume!
Unfortunately the costume I ordered didn’t fit, however when I contacted customer service they were very apologetic and offered me a full refund.
May 15, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Impossible Return Process
Trying to request return/refund has been impossible. To request a return/refund you have to email customer service. You then receive an automated email with options, which explains clearly what you need to do to and I provided as much information they asked for. However, up to that point, I keep receiving the same automated email from the first time I reached out each time I reply. I’ve tried 3 times and I’ve got nowhere so I’ll have to take the loss but I definitely won’t be using them again. I can see from other reviews that many customers have had the same issue with the return process and I wish I’d checked Trustpilot first.
May 20, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
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