The product certainly looked good and my only issue was that it was advertised as a cotton mix fabric when in fact it was polyester. The problem was quickly and efficiently resolved by Kaus and a refu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dress was knee length which was too short for me as a plus sized woman, it would have been perfect if it was a little longer. I contacted them to explain and arrange a return and was told I would hav... See more
Company replied
I’ve only given a 2* is down to the delivery. I still haven’t received my items - 3 weeks later. The “tracker system” was no help as it couldn’t find my order. I have received an e mail today from E... See more
Company replied
The items are exactly as shown in the promotion. Slightly strange sizing although they do fit, tops are quite clingy bottoms are a bit loose. They are only for wearing on my balcony when it's sunny.... See more
Company replied
Company details
Written by the company
Welcome to Rosyday As a new fashion brand, Rosyday has the best designers and high quality manufacturers committed to providing you with the finest fashion items.
Contact info
London, EC1Y 8SY, London, United Kingdom
- cs@rosyday.co.uk
- rosyday.co.uk
3.0
Average
2K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It would’ve been five stars
It would’ve been five stars, but I tried to change my address on numerous times with numerous emails but the item still went to my old address! I was completely ignored
May 20, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you very much for taking the time to leave us a four-star rating.
We strive to provide the best service to our customers.
I'm sorry for the inconvenience caused to you.
We will learn from experience.
We hope to continue providing you with high-quality products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Always a fabulous quality in materials…
Always a fabulous quality in materials used
May 18, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Worst company i ever seen in my life i…
Worst company i ever seen in my life i have order 15 of april and îs arrived today 20th of may.
Material is 100% poliester and size for sure is not the one i have looked for, they says is London baze but is coming from China, avoid avoid please.
May 20, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Delighted
I bought this dress hoping it would be as good as it looked online and I am delighted! I ordered the blue and it is lovely. The material is 100% cotton & very breathable. The fit is perfect, I am a UK 16 to 18 and ordered XL. I’m going to order another one in a different colour. It arrived very quickly too and was well packaged so a great experience overall.
May 1, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Do not buy
I HAVE BEEN TRYING FOR WEEKS NOW TO GET A RETURN LABEL FOR DRESSES WRONGLY SENT
May 11, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Very happy
Very happy with the professionalism of the company and the quality of the goods they provide. Intend to use again.
May 6, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
The items I ordered were lovely and a…
The items I ordered were lovely and a great fit, much better than I expected.
May 16, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Nice dresses………
The goods were ordered and delivered promptly. The quality was fine but I found the sizing a little on the small size but because I liked the styles I decided to keep the I the hope that I can fit in them after my holidays diet.
May 5, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you very much for taking the time to leave us a 4-star rating.
We strive to provide the best service to our customers.
We believe you will be able to put it on soon. But we need to lose weight healthily. The body is the most important.
We hope to continue providing you with high-quality products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Return/ refund experience
Dress was knee length which was too short for me as a plus sized woman, it would have been perfect if it was a little longer. I contacted them to explain and arrange a return and was told I would have to return it to china which is costly, so they would give me a 60% refund instead, with no need to return. This was acceptable for me, in fact I was quite pleased as I wasn't sure having never bought from this company before. The staff who spoke to me was polite and helpful.
May 18, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
When will I learn to look at Trustpilot…
When will I learn to look at Trustpilot before ordering goods from Facebook adverts?
The pretty top I had seen many times and resisted buying "called" to me one last time and I fell for it, as it looked delightful and I thought it would suit me perfectly. I waited some time for delivery, quite excited by the prospect of a new addition to my wardrobe.
What came in the post yesterday was something not even worthy of being a duster. The fabric is poor, thin to the point of transparency and doesn't look remotely like the top in the advert. You could say a steam roller had driven over it. Colours weren't the same either.
A total waste of money.
After reading the reviews I decided it would not be worth the hassle and stress of applying for a refund as it seems you have to jump through hoops to get one, so I will put it down to experience and just ignore anything from the website in future.
Ladies I advise you to do the same and walk on by.
May 20, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
This company ignores me when I contact them
I have contacted this company numerous times to arrange a return and refund for an item that is too big. I am still waiting for them to send a return label. I am about to contact my bank to try to arrange a chargeback as I can see no other way of getting my money back. I do not recommend ordering from this company. Very poor customer service.
May 10, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Ordering was actually fine but trying…
Ordering was actually fine but trying to return an item seems impossible! You provide all the order details but simply receive an automated reply asking you to provide the order details? Just go around in circles. I still have the item because they do not provide details of their returns procedure. A very frustrated customer and will not be using them again.
May 7, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
I received my blouse today and must say…
I received my blouse today and must say it is just as good as it looks in advertisement. The fit is true to size also. Great buy. I contacted customer service with a question before I received it and they were quick to reply in less than 24hrs. Would recommend.
May 15, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
They took ages to arrive
They took ages to arrive. Horrible material and beige with no colour as expected. No details supplied as to send back so have donated to charity shop. Will not shop with you again. Disappointed
May 17, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Impossible to return items
I bought an item of clothing that was size medium which I expected to be okay as I am a size 10 but it was much too small. The website says you can return items by emailing for returns authorisation. However when you email the address all you get is a standard reply asking for more information. You reply and you get the same standard reply. I have tried this 3 times and I get no reply.
So I would say to avoid this website - I will certainly never use it again. I have paid for clothing I cannot use and cannot return.
May 9, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
I was dubious about buying from a…
I was dubious about buying from a Facebook advert, but I loved the blouse so much I thought I’d take a chance. The product arrived after a week, well packaged, and as lovely as I hoped. I willl use them again.
May 16, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I've emailed this company twice for a…
I've emailed this company twice for a return label, and each time they just request the same info, order numbers, pics which I ve sent. I m need for them to reply as they only give you 30 days to return. Not happy
May 12, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Absolute rubbish !
Absolute rubbish !! I am wanting to send something back but ignoring my emails.
May 16, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
parcel not arrived so not possible to…
parcel not arrived so not possible to comment
May 19, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.