Rotary Watches Reviews 341

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products and find the prices to be very reasonable. Many people appreciate the efficient delivery service, noting that their orders arrived promptly and well-packaged. The overall consensus highlights the excellent value offered, combining good products with accessible pricing. However, some customers experienced issues with the service, particularly regarding strap adjustments that were advertised but not performed, or watches arriving unadjusted. There were also instances where products were faulty upon arrival, leading to frustrating experiences with repairs or refunds. A few people also mentioned receiving items with poor packaging or watches that stopped working prematurely.

What people talk about most

Product

People report positive experiences with product quality and design. Many reviewers praise the watches for... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and prompt... See more

Price

Consumers find the price to be positive. Many reviewers praise the great and fair prices, noting that the... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the excellent service, highlighting quick... See more

Based on these reviews

Rated 4 out of 5 stars

The price was great, however the complimentary strap adjusting service is probably closed for Xmas holiday. I indicated my wrist's measurements and the watch arrived unadjusted. Now I must find a jewe... See more

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Rated 5 out of 5 stars

Rotary watches are a very good old world watch manufacturer of good quality down to earth priced watches that look good feel great and reliably tell the time without the uber expensive price tag o... See more

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Rated 5 out of 5 stars

Delivery as promised. The watch is beautiful (received many compliments). I am confident that the Rotary brand will fulfill my expectations. I also have a 50 yr old Rotary mechanical that I wear freq... See more

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Rated 5 out of 5 stars

First class quality product. Delivered in a timeus fashon and curteous fashon. My apologies, should have been 5 stars. Dislectic fingers!!!

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Rated 5 out of 5 stars

Put a reminder for this watch and so happy I did. Ordered it and it's a really beautiful watch. Received a few compliments already. Its subtle, and vintage. Very nice watch, great quality, leather is... See more

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Rated 3 out of 5 stars

Not Rotary’s fault but delivery was slow.Watch dispatched Friday on a 48 hour service and didn’t arrive until Wednesday. Royal Mail to blame I believe. Pleased with watch however

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Rated 3 out of 5 stars

Battery has run out already. Only had it a few weeks Contacted customer services last week who immediately sent me a return label so I can send watch back for an investigation. Watch already on it... See more

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Rated 5 out of 5 stars

Thought I had no chance of receiving this watch for my wife's Birthday in the short time I provided but Rotary turned my order around in 3-4 days, great service, will hope to 'requisition' something f... See more

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Rated 5 out of 5 stars

My first Rotary watch was purchased for me 37 years ago as a gift from my husband on birth of our son. Never in 37 years did my watch give any trouble, until last year. I tried to get it repaired loca... See more

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Rated 5 out of 5 stars

Stunning watch, really well made. Looks smart and the quality is amazing. Delivered within a few days with an adjustment made to the links done free of charge. Highly recommend 👌

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Rated 5 out of 5 stars

I have just replaced my Rotary watch after 31 years of brilliant service and wanted another. I am extremely pleased with this purchase. The quality is excellent.

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Rated 5 out of 5 stars

The watch, received has a good image, good finishes and good price. Delivered to Spain: Some days for the custom clearance: without problems. Good packaging I will follow new arrivals

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Rated 5 out of 5 stars

I wanted a particular watch but couldn’t find it online so asked Rotary to inform me when it came into stock again. They emailed me to let me know it was available. I put my order in and a couple of d... See more

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Rated 1 out of 5 stars

Brought a rotary watch from h Samuel after 9 months stop working was told battery issues Samuel's sent back to rotary for repair . 3 plus months later no watch Samuel's said they had fight my corner a... See more

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Rated 5 out of 5 stars

I ordered the wrong watch and I had to return. The return process was easy and I was kept updated by customer service and have received a full refund. Good service.

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Rated 1 out of 5 stars

I flagged a fault with my watch on the day I received it, and over a month later, I'm still waiting for a refund. Their customer service has been the worst I’ve ever experienced—slow, vague,... See more

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Rated 5 out of 5 stars

The watch arrived in perfect condition and well packaged. I was wanting a Cambridge Model but not sure if they still make them 🤔

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Rated 2 out of 5 stars

The product looked like it has been used before, packaging was very bad as the box itself looked old and you could wipe dust from it. I was very disappointed when i received the packaging a product of... See more

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Rated 5 out of 5 stars

My order arrived safely and well packaged and the watch I chose was even more beautiful than I had imagined.

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Rated 5 out of 5 stars

I love Rotary watches. The new one I've just purchased (a men's chronograph watch) has a lovely orange dial. It came super quick and the price was amazing as well.

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Rated 2 out of 5 stars

The watch arrived promptly, but was not working, probably due to a malfunctioning battery. We sent it back, and are hoping for a prompt refund.

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Rated 4 out of 5 stars

Speedy delivery, good packaging, like the watch but the expanding bracelet looks cheap/blingy - it isn't just looks like it is.

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Rated 5 out of 5 stars

Easy to order, quick divery and over the moon with the quality of the watch. A present for my husband for our wedding anniversary and he loves it.🙂

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Rated 5 out of 5 stars

The watch is the usual excellent quality Rotary are renowned for. Add to that the amazing looks, it’s a fantastic watch. Well worth the wait.

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Rated 5 out of 5 stars

Wow what a beautiful colour watch and excellent service Thank you very much

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Rated 1 out of 5 stars

The company is legitimate but the service is awful. I was sent a faulty watch and the refund took months.

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Rated 1 out of 5 stars

I tried to order a watch kit. It cost $240.00 dollars. after I ordered the watch kit, the web site said that I didn't make the order. I checked my bank. It said that I did. I have tried to get my Mone... See more

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Rated 2 out of 5 stars

I have only had this watch for about 2 months and the leather strap has a broken loop. I have always been careful when putting the watch on so as not to strain the loops. So now need a new strap. Not... See more

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Rated 5 out of 5 stars

Order arrived on time and exactly as described, very happy with purchase.

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Rated 5 out of 5 stars

Delivery was fast once I place my order. Watch came well wrapped and protected. I can’t wait to give it as a gift.

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Rated 5 out of 5 stars

I'm addicted to your outlet bargains and love my latest purchase! Thank you, Wendy

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Rated 1 out of 5 stars

Very nice design, but real bad quality. In 4 years, my both watches don’t work anymore … I will not buy them anymore

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Rated 5 out of 5 stars

Brilliant watch it's my 2nd love the style and looks. Quality is outstanding.

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Rated 5 out of 5 stars

Excellent price and watch arrived in a couple of days. It is a gorgeous watch and we are very happy with it.

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Rated 5 out of 5 stars

Trusted company and good quality watches and service. All at a fair price.

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Rated 5 out of 5 stars

Great watch, fast delivery, best price online.

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Rated 5 out of 5 stars

Attractive watch, well priced, promptly and safely delivered.

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Rated 5 out of 5 stars

The whole experience from purchasing to receiving the watch was easy and i would recommend this ste.

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Rated 5 out of 5 stars

Excellent website easy to navigate through, pictures and descriptions excellent Very easy to complete purchase, item arrived as indicated and wrapped extremely well, excellent communication

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Rated 5 out of 5 stars

Classic and really beautiful watch lightweight. Love it

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Rated 5 out of 5 stars

Fantastic solid reliable watches without Swiss luxury price premium. Superb watches

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Rated 1 out of 5 stars

17 April 2025 I ordered a watch online and paid for it via PayPal. 25 April 2025 Watch was delivered and I decided it wasn’t for me so I started th... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Watch Store

About Rotary Watches

Written by the company

Original British Design

Rotary Watches is an award-winning brand of classic timepieces. Established in Switzerland in 1895, Rotary relocated to London a few decades later, where it remains to this day.

Rotary timepieces are now sold in over 65 countries throughout the world. The brand specialises in designing enduring stylish pieces, blending the old with the new to achieve a timeless range of watches.


Contact info

4.2

Great

TrustScore 4 out of 5

341 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

The price was great

The price was great, however the complimentary strap adjusting service is probably closed for Xmas holiday. I indicated my wrist's measurements and the watch arrived unadjusted. Now I must find a jeweller to adjust it for me. I do not mind but then don't advertise strap adjustment if you don't deliver. Simple as this.

December 18, 2025
Unprompted review
Rotary Watches logo

Reply from Rotary Watches

Hi there, firstly we are pleased to hear that you are happy with the watch. We do however apologise for missing the bracelet adjustment, this is entirely our responsibility and we would be glad to adjust the watch for you entirely free of charge. Please email our customer service team at customerservicedepartment@peershardy.co.uk to arrange this.

Fraser | Rotary Team

Rated 5 out of 5 stars

I would like to sincerely appreciate…

I would like to sincerely appreciate the outstanding service provided by Natasha from the repair department. From the very first interaction, she was kind, patient, and genuinely attentive. She took the time to listen, explained everything clearly, and handled the situation with such professionalism and care that it instantly put me at ease.
THANK YOU Natasha !

December 16, 2025
Unprompted review
Rotary Watches logo

Reply from Rotary Watches

Thank you for taking the time to leave a review, we greatly appreciate it. We are delighted to hear that Natasha was able to help you, we shall pass the compliment along!

Rated 5 out of 5 stars

Excellent Customer service

The customer service I received from Lorraine Martin was absolutely top notch. She really listened to my issues and took it upon herself to help me. Without Lorraine's help this issue would've taken much longer to resolve. I am very happy with the outcome. She is an asset to Rotary watch Customer Service team.

December 3, 2025
Unprompted review
Rotary Watches logo

Reply from Rotary Watches

Thank you so much for taking the time to leave a review. We will pass your feedback onto Lorraine!

Rated 5 out of 5 stars

Rotary slim watch

Easy to order, quick divery and over the moon with the quality of the watch. A present for my husband for our wedding anniversary and he loves it.🙂

November 25, 2025
Rotary Watches logo

Reply from Rotary Watches

Thank you for leaving a review, we are so glad to hear that your husband is enjoying his new watch!

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Product well packaged and beautifully finished watches at a very fair price.

November 25, 2025
Rotary Watches logo

Reply from Rotary Watches

Thank you, your review is greatly appreciated!

Rated 1 out of 5 stars

Brought a rotary watch from h samuel

Brought a rotary watch from h Samuel after 9 months stop working was told battery issues Samuel's sent back to rotary for repair . 3 plus months later no watch Samuel's said they had fight my corner as rotary wanted to charge me for repair.who do I believe rotary or Samuel's paid for extended warranty. Went to Samuel's who said it had been collected and did not know where watch was

December 2, 2025
Unprompted review
Rotary Watches logo

Reply from Rotary Watches

Hi Michael, thank you for sharing your experience. Could you please email our customer service team who can help get this resolved for you - customerservicedepartment@peershardy.co.uk

Rated 5 out of 5 stars

Rotary Watches: Great Watches!

The watch, received has a good image, good finishes and good price.
Delivered to Spain:
Some days for the custom clearance: without problems.
Good packaging
I will follow new arrivals

October 29, 2025
Rotary Watches logo

Reply from Rotary Watches

Thanks for the review Juan! We are so glad to hear that you are enjoying your new watch

Rated 5 out of 5 stars

ROATRY GREAT ICONIC WATCHES.

Trusted company and good quality watches and service.
All at a fair price.

October 29, 2025
Rotary Watches logo

Reply from Rotary Watches

Thanks Alan, we really appreciate you taking the time to leave a review!

Rated 5 out of 5 stars

Excellent price and watch arrived in a…

Excellent price and watch arrived in a couple of days. It is a gorgeous watch and we are very happy with it.

October 28, 2025
Rotary Watches logo

Reply from Rotary Watches

Thank you so much for taking the time to leave a review, we are so glad that you are enjoying your new watch

Rated 5 out of 5 stars

So far so good!

Delivery as promised.
The watch is beautiful (received many compliments). I am confident that the Rotary brand will fulfill my expectations. I also have a 50 yr old Rotary mechanical that I wear frequently!

October 27, 2025
Unprompted review
Rotary Watches logo

Reply from Rotary Watches

Thank you for taking the time to leave a review Gwen, we greatly appreciate it!

Rated 5 out of 5 stars

Excellent watch

Excellent watch, easy payment system, fast shipping, will buy again

September 26, 2025
Rotary Watches logo

Reply from Rotary Watches

Thank you for the review, we are so glad that you are pleased with your new watch

Rated 5 out of 5 stars

Great ⌚️

Classic and really beautiful watch lightweight. Love it

September 29, 2025
Rotary Watches logo

Reply from Rotary Watches

Thanks for the review! We are so glad to hear that you are enjoying your new watch

Rated 2 out of 5 stars

Not working

The watch arrived promptly, but was not working, probably due to a malfunctioning battery. We sent it back, and are hoping for a prompt refund.

September 25, 2025
Rotary Watches logo

Reply from Rotary Watches

Hi Sebastian, we are so sorry to hear that your watch arrived with a non-functioning battery. This is far from the service that our customers expect. We will ensure our customer service team assists you quickly to resolve your issue

Rated 5 out of 5 stars

Rotary Heritage "Sherlock"

Put a reminder for this watch and so happy I did. Ordered it and it's a really beautiful watch. Received a few compliments already. Its subtle, and vintage. Very nice watch, great quality, leather is stiff out the box but I suspect it will be softer with more wear. (Only worn it once) so not a criticism. It looks really good, packaging was great experience. Fan of Sherlock so happy I got a hold of this watch, but that wasn't the big selling point for me, its just a very good looking dress watch so pleased.

September 5, 2025
Unprompted review
Rotary Watches logo

Reply from Rotary Watches

Thank you so much for your detailed review, we are so pleased that you are enjoying your new watch!

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