Rotary Watches Reviews 341

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products and find the prices to be very reasonable. Many people appreciate the efficient delivery service, noting that their orders arrived promptly and well-packaged. The overall consensus highlights the excellent value offered, combining good products with accessible pricing. However, some customers experienced issues with the service, particularly regarding strap adjustments that were advertised but not performed, or watches arriving unadjusted. There were also instances where products were faulty upon arrival, leading to frustrating experiences with repairs or refunds. A few people also mentioned receiving items with poor packaging or watches that stopped working prematurely.

What people talk about most

Product

People report positive experiences with product quality and design. Many reviewers praise the watches for... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and prompt... See more

Price

Consumers find the price to be positive. Many reviewers praise the great and fair prices, noting that the... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the excellent service, highlighting quick... See more

Based on these reviews

Rated 4 out of 5 stars

The price was great, however the complimentary strap adjusting service is probably closed for Xmas holiday. I indicated my wrist's measurements and the watch arrived unadjusted. Now I must find a jewe... See more

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Rated 5 out of 5 stars

Rotary watches are a very good old world watch manufacturer of good quality down to earth priced watches that look good feel great and reliably tell the time without the uber expensive price tag o... See more

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Rated 5 out of 5 stars

Delivery as promised. The watch is beautiful (received many compliments). I am confident that the Rotary brand will fulfill my expectations. I also have a 50 yr old Rotary mechanical that I wear freq... See more

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Rated 5 out of 5 stars

First class quality product. Delivered in a timeus fashon and curteous fashon. My apologies, should have been 5 stars. Dislectic fingers!!!

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Rated 5 out of 5 stars

Put a reminder for this watch and so happy I did. Ordered it and it's a really beautiful watch. Received a few compliments already. Its subtle, and vintage. Very nice watch, great quality, leather is... See more

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Rated 3 out of 5 stars

Not Rotary’s fault but delivery was slow.Watch dispatched Friday on a 48 hour service and didn’t arrive until Wednesday. Royal Mail to blame I believe. Pleased with watch however

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Rated 3 out of 5 stars

Battery has run out already. Only had it a few weeks Contacted customer services last week who immediately sent me a return label so I can send watch back for an investigation. Watch already on it... See more

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Rated 5 out of 5 stars

Thought I had no chance of receiving this watch for my wife's Birthday in the short time I provided but Rotary turned my order around in 3-4 days, great service, will hope to 'requisition' something f... See more

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Rated 5 out of 5 stars

My first Rotary watch was purchased for me 37 years ago as a gift from my husband on birth of our son. Never in 37 years did my watch give any trouble, until last year. I tried to get it repaired loca... See more

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Rated 5 out of 5 stars

Stunning watch, really well made. Looks smart and the quality is amazing. Delivered within a few days with an adjustment made to the links done free of charge. Highly recommend 👌

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Rated 5 out of 5 stars

I have just replaced my Rotary watch after 31 years of brilliant service and wanted another. I am extremely pleased with this purchase. The quality is excellent.

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Rated 5 out of 5 stars

The watch, received has a good image, good finishes and good price. Delivered to Spain: Some days for the custom clearance: without problems. Good packaging I will follow new arrivals

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Rated 5 out of 5 stars

I wanted a particular watch but couldn’t find it online so asked Rotary to inform me when it came into stock again. They emailed me to let me know it was available. I put my order in and a couple of d... See more

Company replied

Rated 1 out of 5 stars

Brought a rotary watch from h Samuel after 9 months stop working was told battery issues Samuel's sent back to rotary for repair . 3 plus months later no watch Samuel's said they had fight my corner a... See more

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Rated 5 out of 5 stars

I ordered the wrong watch and I had to return. The return process was easy and I was kept updated by customer service and have received a full refund. Good service.

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Rated 1 out of 5 stars

I flagged a fault with my watch on the day I received it, and over a month later, I'm still waiting for a refund. Their customer service has been the worst I’ve ever experienced—slow, vague,... See more

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Rated 5 out of 5 stars

The watch arrived in perfect condition and well packaged. I was wanting a Cambridge Model but not sure if they still make them 🤔

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Rated 2 out of 5 stars

The product looked like it has been used before, packaging was very bad as the box itself looked old and you could wipe dust from it. I was very disappointed when i received the packaging a product of... See more

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Rated 5 out of 5 stars

My order arrived safely and well packaged and the watch I chose was even more beautiful than I had imagined.

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Rated 5 out of 5 stars

I love Rotary watches. The new one I've just purchased (a men's chronograph watch) has a lovely orange dial. It came super quick and the price was amazing as well.

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Rated 2 out of 5 stars

The watch arrived promptly, but was not working, probably due to a malfunctioning battery. We sent it back, and are hoping for a prompt refund.

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Rated 4 out of 5 stars

Speedy delivery, good packaging, like the watch but the expanding bracelet looks cheap/blingy - it isn't just looks like it is.

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Rated 5 out of 5 stars

Easy to order, quick divery and over the moon with the quality of the watch. A present for my husband for our wedding anniversary and he loves it.🙂

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Rated 5 out of 5 stars

The watch is the usual excellent quality Rotary are renowned for. Add to that the amazing looks, it’s a fantastic watch. Well worth the wait.

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Rated 5 out of 5 stars

Wow what a beautiful colour watch and excellent service Thank you very much

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Rated 1 out of 5 stars

The company is legitimate but the service is awful. I was sent a faulty watch and the refund took months.

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Rated 1 out of 5 stars

I tried to order a watch kit. It cost $240.00 dollars. after I ordered the watch kit, the web site said that I didn't make the order. I checked my bank. It said that I did. I have tried to get my Mone... See more

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Rated 2 out of 5 stars

I have only had this watch for about 2 months and the leather strap has a broken loop. I have always been careful when putting the watch on so as not to strain the loops. So now need a new strap. Not... See more

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Rated 5 out of 5 stars

Order arrived on time and exactly as described, very happy with purchase.

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Rated 5 out of 5 stars

Delivery was fast once I place my order. Watch came well wrapped and protected. I can’t wait to give it as a gift.

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Rated 5 out of 5 stars

I'm addicted to your outlet bargains and love my latest purchase! Thank you, Wendy

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Rated 1 out of 5 stars

Very nice design, but real bad quality. In 4 years, my both watches don’t work anymore … I will not buy them anymore

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Rated 5 out of 5 stars

Brilliant watch it's my 2nd love the style and looks. Quality is outstanding.

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Rated 5 out of 5 stars

Excellent price and watch arrived in a couple of days. It is a gorgeous watch and we are very happy with it.

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Rated 5 out of 5 stars

Trusted company and good quality watches and service. All at a fair price.

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Rated 5 out of 5 stars

Great watch, fast delivery, best price online.

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Rated 5 out of 5 stars

Attractive watch, well priced, promptly and safely delivered.

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Rated 5 out of 5 stars

The whole experience from purchasing to receiving the watch was easy and i would recommend this ste.

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Rated 5 out of 5 stars

Excellent website easy to navigate through, pictures and descriptions excellent Very easy to complete purchase, item arrived as indicated and wrapped extremely well, excellent communication

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Rated 5 out of 5 stars

Classic and really beautiful watch lightweight. Love it

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Rated 5 out of 5 stars

Fantastic solid reliable watches without Swiss luxury price premium. Superb watches

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Rated 1 out of 5 stars

17 April 2025 I ordered a watch online and paid for it via PayPal. 25 April 2025 Watch was delivered and I decided it wasn’t for me so I started th... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Watch Store

About Rotary Watches

Written by the company

Original British Design

Rotary Watches is an award-winning brand of classic timepieces. Established in Switzerland in 1895, Rotary relocated to London a few decades later, where it remains to this day.

Rotary timepieces are now sold in over 65 countries throughout the world. The brand specialises in designing enduring stylish pieces, blending the old with the new to achieve a timeless range of watches.


Contact info

4.2

Great

TrustScore 4 out of 5

341 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Satisfying experience watch arrived in perfect condition…

The watch arrived in perfect condition and well packaged.
I was wanting a Cambridge Model but not sure if they still make them 🤔

September 5, 2025
Rotary Watches logo

Reply from Rotary Watches

Thank you for the review! We have changed the 'Cambridge' family name so there are watches that historically were called 'Cambridge' that we still produce. Do let us know if there is a particular model you are after and we can point you in the right direction.

Many thanks,

Fraser | Rotary Team

Rated 5 out of 5 stars

I wanted a particular watch but…

I wanted a particular watch but couldn’t find it online so asked Rotary to inform me when it came into stock again. They emailed me to let me know it was available. I put my order in and a couple of days later the watch arrived. Great service.

September 4, 2025
Rotary Watches logo

Reply from Rotary Watches

Thank you for the review! We are so glad that you are happy with the service provided

Rated 5 out of 5 stars

Lovely watch

Lovely watch, smashing quality and great service from Rotary

September 1, 2025
Rotary Watches logo

Reply from Rotary Watches

Thank you for the 5 star review - we are so glad that you are enjoying your watch!

Rated 1 out of 5 stars

Service is so so poor

The company is legitimate but the service is awful. I was sent a faulty watch and the refund took months.

September 8, 2025
Unprompted review
Rotary Watches logo

Reply from Rotary Watches

We are so sorry to hear this, it is far from the level of service we strive for. We sincerely apologise for the delay in processing your refund

Rated 5 out of 5 stars

I have just replaced my Rotary watch…

I have just replaced my Rotary watch after 31 years of brilliant service and wanted another. I am extremely pleased with this purchase. The quality is excellent.

August 27, 2025
Rotary Watches logo

Reply from Rotary Watches

Thank you so much for the review, we are so glad that you are pleased with your new watch

Rated 5 out of 5 stars

Beautiful watch

My order arrived safely and well packaged and the watch I chose was even more beautiful than I had imagined.

August 27, 2025
Rotary Watches logo

Reply from Rotary Watches

Thank you for the review, we are so glad that you are enjoying your new watch

Rated 5 out of 5 stars

All I wanted was a simple design but perfect working watch

My first Rotary watch was purchased for me 37 years ago as a gift from my husband on birth of our son. Never in 37 years did my watch give any trouble, until last year. I tried to get it repaired local jewellers without much luck. So I thought about getting a cheapie watch to tide me over until I could invest in another Rotary. This one I purchased was in my sight about six months or so. Finally I was in position to buy. I just love this watch. Although the watch face is not as small as my original ( I have very slim wrists ) it’s clear blue face and gold time markings are just right for me now ( sight going as I age) the navy strap fits fine. I’m so glad that I made this purchase who knows I might get another 37 years from this too.

August 11, 2025
Rotary Watches logo

Reply from Rotary Watches

Thank you for the positive review Sandra, we are so glad that you are enjoying your new watch!

Rated 4 out of 5 stars

Speedy delivery

Speedy delivery, good packaging, like the watch but the expanding bracelet looks cheap/blingy - it isn't just looks like it is.

August 6, 2025
Rotary Watches logo

Reply from Rotary Watches

Thank you for the review and the feedback - we will pass this on to our design team

Rated 5 out of 5 stars

Attractive watch

Attractive watch, well priced, promptly and safely delivered.

August 6, 2025
Rotary Watches logo

Reply from Rotary Watches

Thank you for the review, we are so glad that you are enjoying your new watch

Rated 5 out of 5 stars

Great fit for me 6'2" 13 stones

Great fit for me 6'2" 13 stones. Really good feel to it, and of course really great value.

July 25, 2025
Rotary Watches logo

Reply from Rotary Watches

Thank you for the review, we are so glad that your watch fits you well

Rated 5 out of 5 stars

Lovely made watch

The whole experience from purchasing to receiving the watch was easy and i would recommend this ste.

July 25, 2025
Rotary Watches logo

Reply from Rotary Watches

Thanks for the 5* review! We are so glad that you think so

Rated 5 out of 5 stars

I love Rotary watches

I love Rotary watches. The new one I've just purchased (a men's chronograph watch) has a lovely orange dial. It came super quick and the price was amazing as well.

July 2, 2025
Rotary Watches logo

Reply from Rotary Watches

Hi Colin,

Thank you for the review, we are so glad to hear that you are enjoying your new watch!

Many thanks,

Fraser | Rotary Team

Rated 3 out of 5 stars

The battery has run out already

Battery has run out already. Only had it a few weeks
Contacted customer services last week who immediately sent me a return label so I can send watch back for an investigation.
Watch already on its way back to repair centre.
Watch this space

June 26, 2025
Rotary Watches logo

Reply from Rotary Watches

Hi there, thank you for the review, however we are sorry to hear about your battery. Please could you contact our service team: service@rotarywatches.com - they will help you further with your watch.

Many thanks,

Fraser | Rotary Team

Rated 5 out of 5 stars

Watch

Brilliant watch it's my 2nd love the style and looks. Quality is outstanding.

July 1, 2025
Rotary Watches logo

Reply from Rotary Watches

Thank you for the review John, we are so glad that you are enjoying your new watch

Rated 5 out of 5 stars

Eddies

Perfect experience from start to finish would would recommend anytime

June 27, 2025
Rotary Watches logo

Reply from Rotary Watches

Thank you for the review - we are so glad that you are enjoying your watch!

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