RouteNote Reviews 2,885

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 503 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the friendly and helpful nature of the staff, often describing them as professional and supportive, especially for new artists. Reviewers also highlight the good service and the personalized approach taken by the team in addressing issues and providing solutions. Some users have had positive experiences with quick responses and efficient assistance, particularly when dealing with specific problems or queries. However, a significant number of people were dissatisfied with the slow processing times for music releases, which can sometimes take weeks or even months. The customer support response time is also a common concern, with many reporting long waits for replies and a lack of clear communication, sometimes receiving automated or unhelpful responses. Some customers also experienced issues with the website, including login problems and content disappearing, leading to frustration and significant delays.

What people talk about most

Response time

Consumers find response times to be a significant source of frustration, with many reporting long waits for... See more

Service

Clients share ambiguous opinions on service, with many reviewers praising the great service, awesome staff,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing frustration... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many praising the team's kindness, professionalism, and... See more

Website

Reviewers mention ambiguous feedback about the website, with some customers praising it as a good or amazing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used RouteNote for many years. The processing time for the free tier has gradually become slower and slower over the years, sometimes it takes a month, but there are no other reliable free opti... See more

Company replied

Rated 4 out of 5 stars

The service of the RouteNote's Support-Team is great and always they give us a functional solution. The only "problem" is the response time, but OK. Another issue is the platform's login problems. Νev... See more

Company replied

Rated 2 out of 5 stars

Hello RouteNote Team, Thank you for your service. However, I would like to share my honest experience as an independent artist. The biggest issue with RouteNote is the very long approva... See more

Company replied

Rated 5 out of 5 stars

The Routenote support team helped me explain on reason why got rejection on OAC request. They pointed out bad points on my channel and I could make improvements and resolve my mistakes. thank you so... See more

Company replied


Company details

  1. Music Store
  2. Distribution Service
  3. Music Management and Promotion
  4. Music Publisher

Written by the company

Founded in the quiet countryside of Cornwall in 2007, RouteNote has now spent more than a decade building an amazing platform for artists to easily get their music heard worldwide. RouteNote is a digital music distribution platform for independent artists and labels to get their music online, for free!


Contact info

3.4

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

i had an issue with my release and they…

i had an issue with my release and they fixed it..well i had to write couple of time but it worked.

February 15, 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thanks so much for taking the time to leave this review, we're thrilled that our team were able to help you out!

- Alana

Rated 5 out of 5 stars

I’ve had a great experience with RouteNote

I’ve had a great experience with RouteNote. The platform is easy to use and helps independent artists distribute their music worldwide without stress. It’s a reliable and supportive service that makes music release simple and professional.

February 16, 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thank you so much for this 5 star review - this means a lot to us!

- Alana

Rated 1 out of 5 stars

Very Slow Upload Process with RouteNote

Unfortunately, my experience was disappointing. The process of getting my music uploaded took an extremely long time — it honestly feels like it takes forever for releases to be approved and published. For an artist who needs consistency and proper release planning, these delays create serious problems.

I wouldn’t recommend it if you’re looking for fast and reliable distribution.

February 15, 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thanks for taking the time to leave this review, we're sorry about the delays that you've experienced.

We've recently received a high volume of submissions, which means that the queue for moderation is slightly longer than usual! Please be assured that our moderation team are working hard to reduce the current wait times.

Please refer to our Support Hub article on our current moderation wait times: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

- Alana

Rated 1 out of 5 stars

you joke on me

you joke on me! my release should be released in 13/02/2026 why you dont approve it!
its not logic! its you who deal this job so why you dont apply what you say in your video and description of your socity!

February 12, 2025
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thanks for taking the time to leave this review, sorry to hear about the issues you're facing with the review of your release.

Please email support@routenote.com to discuss this further.

- Alana

Rated 5 out of 5 stars

Friendly and Helpful Customer Service is refreshing!

Recently, YouTube experienced an issue with releasing new tracks onto its channels. RouteNote, the music distributor for my band Blak Hohl, was incredibly helpful in resubmitting the missing tracks and ensuring I was satisfied with the results. Kyle is due praise for his professional and friendly demeanour, which was refreshing!

February 12, 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey Roger,

Thank you so much for this positive review, we're thrilled to see this! I'll be sure to let Kyle know how happy you are with his service.

- Alana

Rated 5 out of 5 stars

​Dear RouteNote Team,

​Dear RouteNote Team,
​I would like to express my sincere gratitude for your professional assistance and for your help in clarifying the status of my release.
​I truly appreciate the work of the moderation team in ensuring that all musical content meets the highest legal standards. I am very happy to see this project move forward and I look forward to continuing our collaboration for my upcoming releases.
​Thank you again for your support.
​Best regards,
​Enric Casado

February 4, 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey Enric,

Thank you so much for this kind review, our team will be thrilled to see this.

- Alana

Rated 5 out of 5 stars

RouteNote support team is always…

RouteNote support team is always genuinely helpful and attentive when it comes to solving issues. I truly appreciate their support.

February 10, 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thank you so much for leaving this review, we're so thrilled that our team were able to assist you.

- Alana

Rated 1 out of 5 stars

read news

no hyde

read news.

I get Me some fun during some toys try to stohle My.

doesn't collect youtube content id
doesn't not aggregate properly
doesn't not support properly
doesn't not pay out My Royal ties

February 10, 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thanks for taking the time to leave us a 5 star review, we really appreciate this!

- Alana

Rated 5 out of 5 stars

perfect

got helped with everything i needed and wait times are waaaaayy shorter now, everything was perfect i gotta say

February 9, 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thank you so much for taking the time to leave this kind review, we really appreciate it!

- Alana

Rated 5 out of 5 stars

this so util like a distribuitors of…

this so util like a distribuitors of music, maybe, they later or the company come arrive later, but the final the work in the music and the help for many independient music or labels small for your grow satisfice the expectative.

February 9, 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thank you so much for this review!

- Alana

Rated 5 out of 5 stars

RouteNote Distribution Team is best.

RouteNote Distribution Team is best.
I feel that they allow artists to explore their Talent to the World. They have a Good Unit who always try to connect with Artists for their betterment. I feel them Best.

February 8, 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey Tanim,

Thank you so much for leaving this 5 star review!

- Alana

Rated 1 out of 5 stars

Routnote Brought my songs down from all…

Routnote Brought my songs down from all platforms with the claim that it was matching artificial streams, since April 2025 they told me that they'll have to investigate and do a Manuel verification before they pay me..
this is February 6th , routnote stopped responding to my tickets, blocked me from ever uploading again ....
my $82 earnings from hardwork was held till date, atleast if they have scammed me they should have told me so I can accept my fate, other platforms will inform you if they suspect any artificial streaming so you can do an internal investigation, but routnote will be so delighted to immediately hold on to your earnings even after they have taken their own commission and other hidden charges from the allerged fake streams.....
I suspect the support agents are responsible for this scam and it should be looked into

stealing from someone living in a poor country is Evil and the management of routnote should fight evil at all cost

April 15, 2025
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thanks for taking the time to leave this review.

Please note that we would only freeze or withhold payments in cases where our Terms and Conditions have been violated. The main circumstances where this might happen would be if the user has fraudulently streamed the music (used bots or similar to get false views and royalties), or if they have been involved with copyright infringement (stolen music or uploaded content without appropriate rights).

Please get in touch with us via your registered email or create a Support Ticket through your RouteNote account dashboard so that we can look into your particular case and discuss this further - we'll get back to you ASAP.

- Alana

Rated 1 out of 5 stars

Waited for moderators to approve my…

Waited for moderators to approve my release for over a month — they disapproved my release without any clarification. Really terrible service.

February 6, 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thanks for taking the time to leave this review, sorry to hear about the delay you experienced.

Sadly, any final decisions made by our Moderation department are unable to be disputed as per the terms and conditions that are accepted upon a release being submitted for moderation.

We understand this may be disappointing or frustrating, and we’re sorry for any inconvenience this causes.

- Alana

Rated 1 out of 5 stars

worst app

worst app, there's no answer for you ticket support and my release is way too long to be reviewed and one of my track upload suddenly disappear and there's no info about it. hahaha what a joke

February 6, 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to leave this review.

We've recently received a high volume of submissions, which means that the queue for moderation is slightly longer than usual! Please be assured that our moderation team are working hard to reduce the current wait times.

Please refer to our Support Hub article on our current moderation wait times: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

We really appreciate your patience at this time

- Alana

Rated 4 out of 5 stars

While I was upset that one of my albums…

While I was upset that one of my albums Human was taken down because "my content has been identified as matching artificial streaming patterns," and I had not been notified by RouteNote that my music was taken down, I was happy with RouteNote's responsiveness and ability to put the music back up.

January 29, 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey Benjamin,

Thanks for this review! We're really pleased that we managed to resolve this issue for you!

- Alana

Rated 1 out of 5 stars

I submitted some original instrumental…

I submitted some original instrumental releases with a 3-week lead time, only to have them all rejected 24 hours before the release date. RouteNote provides only generic, automated rejection reasons and their support team refuses to offer specific clarifications. Most frustratingly, the system completely deletes rejected releases, meaning all metadata and hours of work are lost instantly. I cannot recommend this distributor for serious artists.

February 1, 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi Jan,

Thanks for taking the time to leave this review and sorry to hear you're disappointed about your disapproval.

RouteNote reserves the right to disapprove or remove any content for distribution at our discretion, should we feel that it falls into one or more of the following categories:
* Content that is likely to fail our partner stores' requirements for appropriate content/ subject matter.
* Content where we cannot be certain about a user's rights for commercial distribution.
* Content that our partner stores may consider to be high risk for fraudulent streaming.
* Content that our partner stores may consider to have been uploaded for the purposes of spam/advertising.
* Content that our partner stores may class as generic.
To avoid artificial streaming patterns being detected and circumvented, our Moderation department may refrain from providing further details regarding the disapproval of your release.

We understand this may be disappointing or frustrating, and we’re sorry for any inconvenience this causes.

Thank you for your understanding.

- Alana

Rated 5 out of 5 stars

I appreciate how helpful and friendly…

I appreciate how helpful and friendly they are, and I genuinely feel they offer the best value for the money in the industry.

December 10, 2025
Unprompted review
RouteNote logo

Reply from RouteNote

Hey Sue,

Thank you so much for this 5 star review! Our team are thrilled to see this!

- Alana

Rated 5 out of 5 stars

Recommended!

I’ve been using RouteNote for almost 5 years now, and overall my experience has been very positive.

I’ve never had serious problems with the platform. The website is simple, easy to understand, and very clear about how distribution works. The ecosystem they offer is also quite useful — tools like RouteNote Create and other features really help independent artists who do everything on their own.

One thing I see many people complaining about is the delay in releases and support responses. Personally, I understand this. RouteNote works with more than one million artists, so delays are expected. I usually plan my releases at least one month (or more) in advance, and this completely avoids frustration. In fact, this slower pace has even helped me stay more organized. That said, I do think they could benefit from expanding their team and adding new features to the platform more frequently.

Whenever I needed to contact support and open tickets, my issues were always resolved. Even though the responses can take some time, I’ve never been ignored or left without a solution.

I’m a fully independent artist, and for artists who can’t afford faster paid distributors, or who don’t release dozens of tracks every month, RouteNote is a solid option. You do need patience — but if you plan ahead, it works very well. I’ve never felt uncomfortable using the service, and I personally recommend it.

January 30, 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hello!

Thanks for this really kind 5 star review, this is beyond great to read and we really appreciate your fairness here.

- Alana

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