I had a doubt with taxes, and customer service take a long time to respond me, and the response isn't all clear, because I'll need a kind of invoice to pay taxes in my country. I have my first sing... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used RouteNote for many years. The processing time for the free tier has gradually become slower and slower over the years, sometimes it takes a month, but there are no other reliable free opti... See more
Company replied
The service of the RouteNote's Support-Team is great and always they give us a functional solution. The only "problem" is the response time, but OK. Another issue is the platform's login problems. Νev... See more
Company replied
The Routenote support team helped me explain on reason why got rejection on OAC request. They pointed out bad points on my channel and I could make improvements and resolve my mistakes. thank you so... See more
Company replied
Company details
Written by the company
Founded in the quiet countryside of Cornwall in 2007, RouteNote has now spent more than a decade building an amazing platform for artists to easily get their music heard worldwide. RouteNote is a digital music distribution platform for independent artists and labels to get their music online, for free!
Contact info
Kernow House, Gas Hill, TR1 2XP, Truro, United Kingdom
- support@routenote.com
- routenote.com
3.3
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They responded my issue
They responded my issue, telling me they’d help me ASAP
June 1, 2026
Unprompted review
Reply from RouteNote
Hey,
Thanks for taking the time to leave this review! We're pleased to see this!
- Alana
Doesn't work
Can't really tell anything about their service since they haven't even checked my submitted tracks after 35 days.
I'm on the free plan since I don't pay any distributor anymore that didn't earn my trust.
June 3, 2026
Unprompted review
Reply from RouteNote
Hi,
Thanks for taking the time to leave this review.
Unfortunately, our moderation times fluctuate constantly based on the volume of uploads we receive. We've recently received a high volume of submissions, which means that the queue for moderation is longer than usual.
Please be assured that our moderation team are working hard to reduce the current wait times and your release will be reviewed for you as soon as possible.
We highly recommend keeping an eye on our moderation update article for the most accurate, up-to-date timelines, as that page is revised weekly to reflect these shifts: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/
- Alana
I recently uploaded music in their…
I recently uploaded music in their platform, 5 songs, it was music intended for Babies, since my child was born... But after more than 30 dyas passed and they said: Sorry, your music was not approved because you want to make money with it". What a redicolus answer! they literally erased my music... I'd rather go with another music platform, terrible service, disgusting platform.
June 1, 2026
Unprompted review
Reply from RouteNote
Hi Jose,
Thanks for taking the time to leave this review.
Sorry to hear this. That certainly doesn't seem like a reason we'd remove a release because ultimately, all artists will want to make money from their music and we wouldn't benefit as a distribution service if royalties weren't generated from music that we distribute.
Please note that we would only remove a release in cases where our Terms and Conditions have been violated. The main circumstances where this might happen would be if the user has fraudulently streamed the music (used bots or similar to get false views and royalties), or if they have been involved with copyright infringement (stolen music or uploaded content without appropriate rights).
Please get in touch with us via your registered email or create a Support Ticket through your RouteNote account dashboard so that we can look into your particular case and discuss this further - we'll get back to you ASAP.
- Alana
been a month and my track is STILL…
been a month and my track is STILL under review :/
April 30, 2026
Unprompted review
Reply from RouteNote
Hi,
Thanks for taking the time to leave this review.
Unfortunately, our moderation times fluctuate constantly based on the volume of uploads we receive. We've recently received a high volume of submissions, which means that the queue for moderation is longer than usual.
Please be assured that our moderation team are working hard to reduce the current wait times and your release will be reviewed for you as soon as possible.
We highly recommend keeping an eye on our moderation update article for the most accurate, up-to-date timelines, as that page is revised weekly to reflect these shifts: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/
- Alana
Highly detrimental
This is completely unacceptable. My entire catalog suddenly vanished without a trace. I am absolutely fed up with your service this time around. Have you ever been a musician? We musicians—all of us, worldwide—invest a tremendous amount of time and money into crafting a single track. Yet you simply delete them just like that? Bafflingly, they are still present on Spotify. What on earth is actually going on here?!
June 1, 2026
Unprompted review
Reply from RouteNote
Hi,
Thanks for taking the time to leave this review.
Please note that we would only remove a release in cases where our Terms and Conditions have been violated. The main circumstances where this might happen would be if the user has fraudulently streamed the music (used bots or similar to get false views and royalties), or if they have been involved with copyright infringement (stolen music or uploaded content without appropriate rights).
Please get in touch with us via your registered email or create a Support Ticket through your RouteNote account dashboard so that we can look into your particular case and discuss this further - we'll get back to you ASAP.
- Alana
They say RouteNote is slow to respond…
They say RouteNote is slow to respond its artists but no. They fast respond. And not long wait to distribute the releases. Especially when you respond fast too. I highly recommend RouteNote for new artist to distribute their releases. It took no long for me to distribute my releases. Thank you RouteNote
June 1, 2026
Unprompted review
Reply from RouteNote
Hi Anna,
Thanks for much for this review, we really appreciate your kind words!
- Alana
Very friendly and approachable
Very friendly and approachable. Easy to use and 99% reliable
May 30, 2026
Unprompted review
Reply from RouteNote
Hey,
Thanks for this review! We're thrilled that you're happy with our team!
- Alana
The distribution was satisfactory
The distribution was satisfactory, and we appreciate your responsiveness to our needs, as it has been very helpful. Thank you.
May 29, 2026
Unprompted review
Reply from RouteNote
Hey,
Thanks for this 5 star review, it's much appreciated!
- Alana
OMG😁😁😁😁😁
This is a good platform 😁😁😁
You can upload your music to every platform like: Spotify apply music YouTube music and Amazon prime music!!
And their support speed is so fast!!!!
May 29, 2026
Unprompted review
Reply from RouteNote
Hi,
Thanks for this excellent review, we're so pleased you're happy!
- Alana
This streaming service is absolutely TRASH
This streaming service is the absolute worse. Your better off on Bandcamp before you go this route. This was an experiment for me to see how a distribution outlet handles free plans. The site responds slowly. I had to reset my password every single time to log in. They have your songs in review forever to tell you that there are errors to the release that they didn't catch when you submitted them. No artist on any level needs this hassle. They shouldn't even be allowed to have a platform. Their paid plans are horrendous as well.
May 26, 2026
Unprompted review
Reply from RouteNote
Hi,
Thanks for taking the time to leave this review. Sorry to hear you're unhappy with the service you received. With the login issues, please first ensure that you log in with your username and not your email address. It is also worth considering if there was an accidental space left in at the end of your username.
For the latest information on review wait times, please take a look at this article:
https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/
We recommend bookmarking this page and checking it before uploading releases with a specific date in mind, as it’s updated regularly with the most accurate timelines and can help give your content the best chance of going live on your intended date. Our review times can vary, so checking the article regularly is advised!
The release is moderated until it hits it's place in the queue, no one reviews it until then to pick up errors. We're human moderated.
- Alana
Support can solve any problem
Support can solve any problem. But sometimes it takes a long
May 28, 2026
Unprompted review
Reply from RouteNote
Hi Alexey,
Thanks for this review! It's great to know our team were able to help you, we're sorry for the wait!
- Alana
I can't find the real words to express…
I can't find the real words to express how Routenote does good things but in few words they are the best distributors in the world 🌎 I'm Burundian and i used Routenote from 2024.and even transactions are hard in Burundi because almost the population of Burundi doesn't have creditcards I used free plan and refer a lot of artists here🤗me i also already got a YouTube official account via Routenote.Routenote is simply wonderful.
May 27, 2025
Unprompted review
Reply from RouteNote
Hey,
Thank you for taking the time to leave this review! We are glad to hear that you appreciate our services.
- Lucy
Ok I like it it's good its brilliant…
Ok I like it it's good its brilliant very very good great 👍
May 27, 2026
Unprompted review
Reply from RouteNote
Hey,
Thank you for taking the time to leave this review. We are glad to hear that you appreciate our services.
- Lucy
Thanks RouteNote
Passionate, they are ! Hardworking and serious, they are ! Professional, they are ! Intelligent, they are ! In short, trust RouteNote and you won't be disapointed !
May 26, 2026
Unprompted review
Reply from RouteNote
Hey,
Thank you for taking the time to leave this review! We are glad to hear that you appreciate our services.
- Lucy
RouteNote support was very helpful and…
RouteNote support was very helpful and responded quickly to my issue. They explained everything clearly and kept me updated about my content distribution. I appreciate the good customer service and support from the team. Thank you!
May 7, 2026
Unprompted review
Reply from RouteNote
Hey,
Thank you for taking the time to leave this review! We are glad to hear that you appreciate our services.
- Lucy
In a world of great technical…
In a world of great technical complexity, where inconsistent requirements or omissions regularly arise, RN’s work in partnership with all platforms is extremely challenging. I believe this team combines remarkable responsiveness with outstanding expertise. This can only be driven by passion, allowing culture to continue to express itself despite everything, and enabling us as artists to benefit from a human, efficient, and relevant service in our increasingly digital world.
May 26, 2026
Unprompted review
Reply from RouteNote
Hey,
Thank you for taking the time to leave this review; we are glad to hear that you appreciate our services.
- Lucy
Amazing site to release music on - still waiting for approval for my release
Amazing site to release music on - easy to navigate and enter information to.
Uploaded a song and hoping it's up for the 8th June like i selected, would trust RouteNote when fully uploading my album! I see wait times are 27 days but hopefully my song will be out in time!
May 24, 2026
Unprompted review
Reply from RouteNote
Hey,
Thank you for taking the time to leave this review. Please refer to this article for our current moderation times: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/
- Lucy
Reply from RouteNote
Hi,
Thanks for taking the time to leave this review.
We've recently received a high volume of submissions, which means that the queue for moderation is slightly longer than usual!
Please refer to our Support Hub article on our current moderation wait times: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/
We really appreciate your patience at this time
- Lucy
Great Communication but Needs Improvement in Release Consistency
I have experienced using your platform for music distribution. While I appreciate your fast and helpful responses via email support, I did encounter some delays in the release process of my music, which affected my release schedule and planning.
Additionally, I noticed that some of my tracks only appeared on Spotify but did not show up on YouTube Music as an official Topic channel release, even though my works are fully original and do not contain any copyrighted material or AI-generated content that violates any policies. This has been quite concerning as it affects the consistency of my releases across platforms.
However, I still value the communication and responsiveness from your team in addressing issues and providing updates. I hope future release processes and platform coverage can be more consistent, timely, and reliable across all streaming services.
May 24, 2026
Unprompted review
Reply from RouteNote
Hey,
Thank you for taking the time to leave this review. Please take a look at this article for our current moderation times: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/
Please reach out to our Support team and they will be able to help you with your YouTube Music issue.
- Lucy
RouteNote distribution service very good And YouTube OAC service is very good amazing RouteNote✅🌀
RouteNote distribution service very good
And YouTube OAC service is very good amazing RouteNote✅🌀
May 24, 2026
Unprompted review
Reply from RouteNote
Hi,
Thank you so much for this kind review.
- Lucy
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