RouteNote Reviews 2,890

Why is it taking so long to approve the Airwaves album? They say it will take 5 business days.

They take over a week to respond to support emails, and when they finally do they tell you to use their AI assistant or submit another support ticket, which would lead to another week+ of waiting for a response. The AI assistant tells you to email support, who tells you to use the AI assistant... Support doesnt even read emails, instead they just look for keywords and copy paste responses. Their support is basically nonexistent.

Edit: lmao I see they replied and still didnt read my whole message even on here! Routenote, I am trying to tell you that your AI assistant doesn't work, it tells you to email support directly.

Trying to set up with stuff of my company and students on Routenote. Kyle has been a great support throughout. He's answered all my questions. The blokes a legend.

I´m glad this distributor still has a free plan so all musicians/compositors can have an oportunity in this world. Also Rowan and Routenote/Soundclouud Support Team were the best helping me with some problems .

Dreadful. Album uploaded with a lead time for sales of 3 weeks to get through whatever process they think is 'moderation'. After a month it is still not released. The time taken to respond to 'support' requests is equally abysmal. I wish I had gone with another aggregator for the 30 albums I have released through this epically underperforming company.

They resolve my problem with personal asistance. Im happy with the result

"I have been using RouteNote for my music distribution, and the experience has been nothing short of amazing. As an independent artist, I truly appreciate how they empower creators by providing a platform that is both accessible and professional.

What stands out most is their moderation and support team. My recent projects, including my EP 'Meri Viran Duniya' and the single 'The Secret Behind The Face,' were handled with great care. The approval process is transparent, and the global reach they provide is incredible. They are genuinely the best partner for artists who want to grow their brand internationally. Highly recommended for their reliability and artist-friendly approach!"

Nice, they give me support and helped me with my logging issue

Maybe Routenote is a bit slow but it's FREE so it's negative to moan about it. Interactions with the staff are friendly and they are helpful. If you're just dabbling with putting music out there these guys are great.

Subject: Formal Complaint: Deliberate Sabotage, Financial Fraud, and Intimidating Threats by RouteNote
​I am filing this formal complaint against RouteNote for intentional sabotage of my musical career and predatory practices. Evidence from my case and a growing list of victims confirms that RouteNote is engaging in systematic artist exploitation.
​1. Primary Case Analysis (Surx Studio):
​Artist: Masud Mia (Surx Studio)
​The Incident: My original tracks were held hostage for over 30 days with zero communication from the RouteNote team. When I finally demanded immediate action (Release or Delete), RouteNote chose to Delete the tracks instead of releasing them.
​The Core Question of Fraud: If your system had the immediate technical capability to Delete my content instantly, why was there no "capability" to Release it during those 30 days? This proves the delay was a deliberate act of sabotage.
​Threats & Intimidation: Instead of compensating me for this documented loss, RouteNote responded to my claims with direct threats. Using intimidation to silence an artist is a criminal breach of trust.
​2. Evidence of Systemic Misconduct (Extensive Victim List):
Below is a summarized list of 10 recent victims. Please note: I have a much larger list of additional victims and evidence beyond these 10 names, which will be submitted to the authorities.
Name Issue Reported Source Tactic Observed
Tobi 7 months of earnings withheld. Trustpilot Systematic delay.
Gabriel Account locked at payout threshold. Trustpilot False security claims.
Luca Original tracks deleted without proof. Trustpilot Arbitrary deletion.
Elena Review stuck for 50+ days. Trustpilot Generic apologies.
ID 992 $450 royalties stolen via block. Trustpilot False "Artificial Streaming" claims.
MusicMaker 3 albums deleted; support ghosting. Reddit Communication blackout.
John D. Fees taken but music not released. Sitejabber Financial fraud.
Alex_Vibe Continuous rejection without reason. Trustpilot Time-wasting loops.
Mark Termination without fair appeal. Trustpilot Hostile account closure.
Aarav Flagged as "suspicious" to hold funds. Trustpilot
I am escalating this matter to Action Fraud (UK) and the CMA. Furthermore, I am officially filing a complaint with the legal compliance departments of Apple Music and Spotify to demand a full review and revocation of RouteNote's distribution license due to these fraudulent actions and their refusal to compensate for the damages caused.

I need urgent support, I tookdown a release and it got removed from all store's, and then for no reason the release went back live after a month of removal, without informing, I already uploaded and I don't want to get duplicate issues cause I already rebranded, please takedown it immediately, thank you.

UPC - 5063766539271

Amazing customer service!

Awesome team at RouteNote provides prompt response and provides the level of confidence I need that my music is in good hands... Ty RN!

Submitted my release, and after 6 weeks—complete silence. When I finally contacted support, I was met with an absurd response: “Your album has been rejected, and your account is no longer allowed to release music.”

Easily the worst distributor I’ve ever dealt with. Just seeing their brand name is enough to irritate me, so don’t bother replying to this review.

their team is awesome . never turned down , always helped me

Adding my song to the system went fine, except for the fact they don't accept JPEG files which I found quite odd but simply used a converter. I submitted my song and I've waited more than 25 working days and unfortunately my song has not been approved. 3 days ago I submitted a ticket to the team to ask how long I should wait and if this is normal. No reply yet. The truth is that I really don't want to have to wait so long for every song. But since I've already submitted my song and I can't cancel it without submitting another ticket unfortunately I can't submit my song to another platform instead. Quite frustrating, I really would like to use another service instead.

Update: Dissaproved with no specific reason. Moved to LANDR and got approved in Less than 24 hours.

RouteNote gave me one of the worst experiences I have had with a music distribution platform.
I waited 2 months with no meaningful update on my release. After repeatedly contacting support, I finally received a generic response saying my music was not suitable for distribution. They gave no specific reason, only a list of possible issues, and then said the decision was final, could not be appealed, and that they would not accept future releases from my account.
That means they made me wait for months only to send a vague rejection and shut the door completely, without transparency or accountability.
This is not how artists should be treated. If there is a real problem, say what it is. If there is a policy issue, explain it clearly. If you are going to block someone’s account, at least provide evidence or a proper review process.
Instead, RouteNote handled this in the most impersonal and unhelpful way possible: long delays, poor communication, no clarity, and no chance to resolve anything.
Based on my experience, I cannot recommend this platform.

Best Experience Our RouteNote

I had a very positive experience with RouteNote while applying for YouTube OAC. The entire process was handled in a professional manner, and everything was clearly explained from start to finish.

Their team is very serious, dedicated, and responsive. Whenever I had questions, they provided helpful and timely support, which made the whole process smooth and stress-free.

I highly recommend RouteNote to anyone looking for a trustworthy music distribution platform with a professional and committed team.

Tomorrow will be 17 days since I sent the track for review, and they still haven't approved it. They don't keep to their deadlines. I don't recommend this service. They don't even respond to Gmail. If the track is under moderation for 19 days, it will confirm the fact that this service is terrible. (P.S. I changed the distributor, and he has fast moderation, and he released my release yesterday, ahahahaha)