RouteNote Reviews 2,891

They reject your submissions but don't say why. They only give you a generic list of what it might be. Save yourself the trouble and use distrokid or any other distrobuter

This platform doesn't accept AI music
They leave your music in "In Review" status for months and if you open a support request they will say you breached their policies.
Even if you released music of same stly elsewhere loads of times using other platforms
They will not tell you this
They respond only with copy/paste

YES YES YES FIRST SONG ON APPLE MUSIC MY MOM IS ON APPLE MUSIC IM SO HAPPY IM GONNA GET MUSIC CHECKMARK

Excellent customer service as always. Rowan and the entire RouteNote team have been very helpful right from the start - distribution of my music up to transitioning my YouTube channel as Official Artist. Thank you very much.

From first time ( 3 years at today) basically and gratis service is wonderful to use for publication, really easy to read and interpretative data of tracks already in stream. In case of delay or problems with your publication, the customer service is ready to respond at your request and/or explain where is the problem and what you to for resolve ( your every time speak with a person ❤️ not BOT or IA)

Is very good app

the company is good.they are giving free distribution oppurtunity.

They are very professional, they also have detailed information on each and every step needed, and helping with every request with a very personal touch. I strongly recommend them

Excellent service.at first I had problems releasing my songs, but they helped me via email and gave me the solution. Very grateful.

I had login issues. Kyle from support provided an amazing support. I happened that I was entering my email address instead of my user name.
Kyle also helped me on how to get my music published with other distributors to Line Music. Thanks again Kyle.

Fast Response in Agents

Very understanding and capable of helping me with my problems. They always send very kind and professional emails which contain very relevant and useful responses to my often self-caused problems.

My review is still pending since beginning of March.
I've also opened a ticket request more than a week ago, and no response at all.
I'm starting to believe this whole process is...useless and close to be a scam.
More than 33 working days for a review? and the support site tells they are processing discography with a backlog of 20-22 days. Will move to other platform.

**UPDATE: 2hours after this review, they have REJECTED my release. Coincidence? I dont think so. And my release, my audio files are not accessible anymore. I cannot access all my content I have created, it simply disappeared from their website.

I am Patroux, French composer and musician using Routenote services since 2016 with now 22 albums published via their company, and I really appreciate their support all the time I need.

The experience I have had with RouteNote has been unprofessional, lacking transparency, and constitutes a serious violation of user rights.

Since the beginning of March, approximately 20 music releases that I uploaded have remained in “under review” status for weeks. During this period, I did not receive any concrete, clear, or satisfactory feedback. Despite repeatedly contacting support, I was only given automated, superficial responses that merely normalized the delays.

When the process eventually progressed, I was informed that my content was not suitable for the platform, without any specific explanation. My account was then fully restricted. No clear reason was provided regarding which content was rejected or why. Only general, vague, and universally applicable standard statements were used.

When I requested deletion of my account and content, the process became even more complicated. I was first asked to fill out a mandatory form, and later my deletion request was rejected on the basis of so-called “legal reasons.” However, these alleged legal grounds were never clearly explained to me.

The response to my Trustpilot review continued the same approach. In the public reply, no concrete explanation was provided, and the issue was redirected back to private support channels, avoiding transparency. This creates the impression of an approach aimed more at reducing visibility of the issue rather than resolving it.

Throughout this process:

Communication was deliberately delayed,
The same issue was handled inconsistently by different agents,
Direct and clear answers were not provided,
There were significant inconsistencies in process management.

As a content creator, I do not accept my works being retained on any platform without my permission. I hereby request the immediate and permanent deletion of all my content and personal data.

I explicitly reserve all my legal rights regarding this matter.

Additionally, my clear advice to anyone reading this is: think very carefully before signing up for RouteNote, because your time is far more valuable than the uncertainty and lack of communication you will experience with RouteNote.

--LATEST UPDATE--
My account was closed on April 16, 2026.
I would like to thank Lucy very much.
I entrust all those responsible to God for ruining 40 days of my life.

They handled my request well and made sure to reply to every message even if it's takes a while but they'll always get back to you 😊 so it's fair and they can still improve a little more but in general it's very great and i enjoy their services thank you RouteNote

Song was disapproved because i dint pay the fees for moderation, scammers and time wasters

You will likely never ever hear from their support team they do NOT care about the artists and should not be used I have support tickets dated 6 months and a fellow producer of mine has a 2 year old ticket they still haven’t responded to use any other distributor because you likely won’t get paid either without reporting them and kicking up a fuss!

Edit: the route note team state it’s unlikely yet their are countless accounts of the same thing happening to me online where people are unable to get responses to tickets I opened my first ticket in October last year and it still hasn’t even been read I will provide screenshots to prove this is the route note team are going to gaslight people they have mistreated 😅

The support team is truly truly very helpful and always take care of things in a very fast way