Routes Car Rental Reviews 5,465

I rented a car in Routes/Allied in Carolina Puerto Rico for six day at $17.98 daily that I neede to pay in advance$224. I know that other fees are add at the time that I take the car. 1st they did not accept my car full cover insurance from Florida USA because my car is more than 5 year. So they charge me $14.95 daily for their insurance plus $12.95 Road assistance and a lot of oher charges like wind & tire wvr , fees and taxes. Making me paying $480.
2nd waiting time so long. 3rd the emplyees so rude and not proffecional. 4th they give you the car without cheking any damage and in the dark place even that was in the midle of the night.

This company is a complete disaster and outrageous fees. We counted 17 different charges for a jeep rental we didnt even want or need. What was about $400 for 7 day rental turned into $1100. OUTRAGEOUS. We wrote expedia where we rented it and they did nothing. This company is completely dishonest. My wife used her credit card so they charge for another driver eventhough she didnt drive. They also charged us for leaving the state which we didnt. WE AWARE OF THE DENVER RENTAL. THEY ARE COMPLETLEY DISHONEST. Also car was 3/4 gas when we got it, so I filled up 3/4 upon return and of course was charged extra. The agent also took my phone and did her own review.

The attendant guy who checked me in was rude. He did not even say hi, no smiles, no interaction. I felt as if I was not a customer but an unwelcomed intruder. I gave 4 stars because the driver was nice, and the shuttle came really quickly.

We had Sal as our driver and he was amazing!! We accidentally forgot our sandwiches in our car and thankfully!! the person who parked our car realized that and got Sal to deliver it back to us right before checking in and we’re so unbelievably grateful for Sal and his team to help us!! 11/10 recommend :)

When i got to the counter i was quoted $1250more if i wanted to use my own insurance + $600 deposit, other option was to buy their insurance for $1800 for 15 day rental of a Toyota Corolla or similar, I had prepaid the rental online, everyone that was coming in to pick up their vehicle was getting scammed, the location was in Tampa Florida, I ended up cancelling with Routes and went to Sixth Car Rental across the street and rented from them. Lost my money that i pre paid at Routes but I couldn't trust them with my credit card. Do yourself a favour and stay away from Routes Car rental, Stride Car rental, Advantage Car rental and Mex Rent a Car, total fraud.

I had booked a vehicle and when I went to pick it up I was asked if I wanted insurance. I told them that I had coverage through my car insurance. I was asked for proof , which I did not have. I was forced to purchase this added insurance. I told the lady at the counter that I just wanted to forget about the rental and was told it was to late. Also, the deposit was set at $1500 from the $500 I was told because of the added insurance. When I verified my insurance the next day, I called their customer service number to get a refund and was told that they WOULD NOT refund it. This is a scam. Do not go here

I secured a rental car through my flight purchase on Priceline - when I went to pick up my rental car, in Denver, I was met with a friendly service agent, who told me numerous times, the charges for gas and insurance were holds only on my account - upon return of the vehicle, if I had filled the vehicle up with gas and returned it undamaged, I would be returned the prepaid fuel charge and the additional insurance. It didn't make sense to me, so I asked numerous times, and was assured, the charge was only a hold. I returned the vehicle full of gas and undamaged and was still charged for fuel and for the additional insurance - I've been emailing with different customer service reps for 17 days arguing my point and for a refund - if you use Routes, do not trust the service agent, do not buy their BS about holds on your account. They are not upfront about their pricing and charges. Beware!

Go else where.
No customer support.
Fraudulent charges added to rental agreement.

Beware! This company is a scam!! I booked a car at their Casablanca Airport but they never showed up. They don't have an actual office, so I called them multiple times but they never answered or called me back. I am trying to dispute the charge with my credit card but they are lying and saying I never showed up. Such crooks! Unbelievable!!

My flight was delayed and I arrived at the rental office with about 15 mins to spare. The staff really wanted to go home and although I had paid in full said that I should really take out extra insurance cover. As everyone was in a hurry I did, I got No paperwork and when I realised I had already paid in England they would only return a fraction of the amount. When I returned the car again no paper work given. The bond taken took along time to be cleared from my account. Wouldn’t recommend.

Worse car rental experience of my life. I rented a car from their Miami airport location. Almost took 2 hours to leave with a car. So frustrating. Constantly tried to charge me extra fees even though I have coverage on my credit card and GEICO full coverage auto insurance. Made up some LOSS OF USE charge that I am disputing. Not happy with Routes car rental one bit. No real person, you have to talk through a video call. Not very efficient, AVOID!

This company is the biggest scammer come from a different country scamming people in the USA your Rent-A-Car and they wanna charge you $800 for five days insurance only plus the car rental cost

I had rented a car in a very good condition the staff was so friendly and all was in the right time... I will deal with routes rent a car again

Rude personnel. Wrongful advertisement. Ridiculous hidden fees. Two weeks after vocation my deposit is still in pending status. I used them only because I was unexperienced traveler. Whatever they advertise through Expedia consider final price would be double or more. Worst and rudest personnel I ever experienced.

I recently rented a car from Routes Car Rental (Chicago area) and had a disappointing experience with unexpected charges.

At the time of pickup, I was clearly told that I should not drive the vehicle to Mexico or Canada. However, there was no mention of any restriction or additional fee for traveling outside the state within the U.S.

After returning the vehicle, I was surprised to see an “out-of-state/state crossing fee” added to my bill (around $60+). This was never disclosed during the rental process, and had I known about it, I would have either requested permission or chosen a different rental option.

I reached out to online customer service before posting this review, as advised by their staff. However, the response I received simply referred to their policy without addressing the fact that this was not communicated at pickup.

Transparency at the counter is very important for customers to make informed decisions. Policies that are not clearly explained upfront should not result in unexpected charges later.

I hope Routes Car Rental improves their communication so future customers are not caught off guard like I was.

DO NOT RENT FROM HERE they will not help you if you flight was canceled , or delayed to the next day , they will not transfer you to a manager , they will not help you at all! they lie saying that the manager is at a meeting, they lie saying they cant transfer you to the main location , they told me i cannot connect you to a manager to file a complaint , that you can only email. if you rent from Priceline or a third party good luck because you lost your money.

Hidden costs. You are a fool if you expect to pay the amount you booked online. They find smt to charge you.
Never again! Stay away.

Stay away from routes
We hired a car for 1 day and end up costing me 180 USD , terms and conditions not clear at all and day insurence cost 100 USd
But other companies charges 50 inclusive of ibsurence and car hire
So way too expensive and never get it from Expedia platform
They didn't except our insurence

Be careful, be careful. They are scammers. Definitely do not rent a vehicle there. When signing the contract at midnight, after a long flight from Europe, they told us that the payment was a refundable deposit. After returning the car, they denied everything and said that we had arranged additional services on the spot. They did not return the money. Be careful and do not get scammed like we did.