Absolutely beautiful picture. It is exactly what I was looking for. Complements my dining room, really good value for money and quick delivery service. Their website is amazing with good quality produ... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a slight issue wanting to return a table to rowen homes as it had gone slightly past the return period and i was very stressed about this.I called them up and spoke to stephanie G. I was TOTALL... See more
Company replied
What a fantastic customer service from Rosie at Rowen Homes. I can't thank you enough for your efficiency and the kind gesture you got arranged on the my new sofa seats being marked. Rosie it's dealin... See more
Company replied
We had an issue with our order (wall paper order not fully delivered). Within 12 hours of emailing the issue was resolved and our wallpaper was sent back out. It came a day later! Really appreciate th... See more
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Company details
About Rowen Homes
Written by the company
The Rowen Homes team is a friendly team of 32 (and growing!). We're well known for our on-hand customer service team who are always happy to help you out, whether its asking a design question or queries about an order. We'll do our very best to help you, that's why our customer service team is available 9-5, 5 days a week.
We're based in Newcastle Upon Tyne where we dispatch your orders from. We're all about providing you with the best quality, luxurious homeware available, that's why our team of interior designers and buyers hand pick all of our items.
Luxury Homeware Delivered To Your Door
All of our items are sold online through our website, we know you're going to be super excited to receive your items! That's why we offer express delivery on most of our items in the warehouse.
Returns
We're only human, sometimes accidents do happen. Whilst we do everything in our power to ensure your items arrive with you safely, on rare occasions they might arrive with a fault. If this happens to you, please get in touch with our team as quickly as you can - it's our job to make this right for you!
If your item has arrived and it's just not for you, don't fret! Our customer service team are more than happy to help you.
Contact info
Unit 6 Franklin Industrial Estate, NE21 5TL, Blaydon, United Kingdom
- 0191 743 0219
- hello@rowenhomes.com
- rowenhomes.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service from sharon…
Excellent customer service from sharon went above and beyond to help us
May 6, 2026
Unprompted review
Reply from Rowen Homes
Hi Ian, thank you so much for your review. Sharon is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Excellent customer service
Excellent customer service, I had a small issue regarding my return and it was dealt with quickly and efficiently. Thank you to Steph for dealing with it in such a friendly and professional manor!
May 6, 2026
Unprompted review
Reply from Rowen Homes
Hi , thank you so much for your review. Steph is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Beautiful Table Lamp
My beautiful lamp arrived within a few days as promised. The quality is brilliant and the lamp is perfect. Looking forward to using the website again to purchase more top class beautiful items for our home.
May 1, 2026
Unprompted review
Reply from Rowen Homes
Hi Hazel, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Beautiful sideboard
There are so many gorgeous items to choose from it’s hard to decide what to get but I decided on a two door silver and bronze Lockett sideboard. The delivery was smooth and the delivery men were friendly and helpful. The sideboard was really well packed and protected and I was very happy with my choice when I finally got to see it. I will definitely order from Rowan again 😊
May 5, 2026
Unprompted review
Reply from Rowen Homes
Hi , thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Item damaged due to careless delivery
Had an item damaged by delivery company and contacted customer services to make them aware of how their parcels were being handled. Obviously gutted one item was damaged I spoke to Amy who offered a refund or replacement straight away!
Amy was extremely helpful and kept me updated with things quickly, responding to emails quickly and dealt with the problem quickly too! Very impressed with their customer service which is the first time I have had to use it as have ordered items before and have been very happy with the quality and delivery of their items. Everyone needs an Amy on their customer service team 👏👏 thank you so much !
May 5, 2026
Unprompted review
Reply from Rowen Homes
Hi Michelle, thank you so much for your review. Amy is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Damaged ornament
I had a small ornament from the Easter range that arrived damaged. It took several attempts ( for whatever reason) for the requested photo to reach the mailbox of the Customer Service person who was trying to help me . Got there in the end and as the item was now ‘out of stock’ , Grace kindly arranged a refund for me. Thank you Grace.
May 4, 2026
Unprompted review
Reply from Rowen Homes
Hi Carol, thank you so much for your review. Grace is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
When dealing with customer experience…
When dealing with customer experience at Rowen Homes an assistant named Grace helped me quickly and efficiently! Thank you
May 4, 2026
Unprompted review
Reply from Rowen Homes
Hi Nichole,
Thank you so much for your lovely review! Grace really is a star, and I’ll be sure to pass on your kind feedback.
We’d love to see you back soon for more beautiful Rowen pieces!
– Team RH x
Very good customer service quality…
Very good customer service quality goods. However there wallpaper samples are very overpriced for a tiny swatch you would be able to make out colour but no way could you decide on pattern very dissapointing for the cost
April 20, 2026
Unprompted review
Reply from Rowen Homes
Hi Eileen, thank you so much for your review.
We will pass this on to the relevant team
Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Caroline answered all questions…
Caroline answered all questions promptly & within the timescale she promised & was really friendly & helpful.
May 1, 2026
Unprompted review
Reply from Rowen Homes
Hi Aylson,
Thank you so much for your lovely review! Caroline really is a star, and I’ll be sure to pass on your kind feedback.
We’d love to see you back soon for more beautiful Rowen pieces!
– Team RH x
DPD Failure to deliver
Have ordered previously from Rowen and been very happy with my purchase and delivery. Unfortunately on this occasion DPD did not deliver. I filed a comment with Rowen and had a lovely prompt reply from a Rowen Customer Experience Representative. She has refunded my P&P and is contacting DPD on my behalf. I am very impressed with her assistance. When I eventually receive my order I am sure I will be just as happy with their products as I have been previously. Thank you Steph G
May 2, 2026
Unprompted review
Reply from Rowen Homes
Hi Sue,
Thank you so much for your lovely review! Steph really is a star, and I’ll be sure to pass on your kind feedback.
We’d love to see you back soon for more beautiful Rowen pieces!
– Team RH x
Rowen homes has nice accessories for…
Rowen homes has nice accessories for the home ✨
May 3, 2026
Unprompted review
Reply from Rowen Homes
Hi Tanya,
Thanks so much for your kind review!
We look forward to seeing you again soon for more amazing Rowen pieces!
– Team RH x
Amy was very helpful and efficient
Amy was very helpful and efficient! Many thanks Blair x
May 2, 2026
Unprompted review
Reply from Rowen Homes
Hi Blair,
Thanks so much for your kind review! Amy will be delighted to hear this—we’ll pass your feedback on.
We look forward to seeing you again soon for more amazing Rowen pieces!
– Team RH x
Shoutout to Amy!
What a beautiful company and some beautiful pieces that we have bought it has made our home beautiful!
Massive shout out to Amy who gave me a massive help and her customer service is second to none!
Thanks guys!
May 2, 2026
Unprompted review
Reply from Rowen Homes
Hi Ryan,
Thank you so much for your lovely review! Amy really is a star, and I’ll be sure to pass on your kind feedback.
We’d love to see you back soon for more beautiful Rowen pieces!
– Team RH x
Reply from Rowen Homes
Hi Ladene, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Wrong item sent after a month of lies
Ordered this item over a month ago. Kept getting false updates about the product. Customer services said magically the rug was in stock and it could be sent out. However, upon receiving the rug we found all documentation had been removed from the rug and it is clearly a different rug that has been sent to the one ordered. Deeply disappointed.
May 1, 2026
Unprompted review
Reply from Rowen Homes
Hi Emily,
I’m so sorry to hear that you weren’t completely satisfied with your purchase. We really appreciate your feedback, as it helps us continue to improve our service.
Please contact us at hello@rowenhomes.com and we’ll be happy to look into this further for you.
– Team RH x
Throw
Stephanie G dealt with my issue very quickly and to my satisfaction. I had a slight problem with a throw I had ordered but she soon put it right. Very responsive and issue sorted within a couple of hours. Thank you
May 1, 2026
Unprompted review
Reply from Rowen Homes
Hi Jane,
Thank you for your amazing review! Steph will be so pleased to hear your kind words—we’ll be sure to pass them on.
Hope to see you again soon for more gorgeous Rowen pieces!
– Team RH x
I am extremely happy with the help I…
I am extremely happy with the help I had today very quickly response and helpful regarding my delivery . I was dealing with a girl called Jenna who was so very respectful and kind on the call and had everything sorted out for me she was very informative in our conversation and I’m very grateful for her help thank you very much jenna
April 30, 2026
Unprompted review
Reply from Rowen Homes
Hi Angela, thank you so much for your review. Jenna is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
A pleasure to deal with
**UPDATE**
I placed my order on 21st April and hadn't received it by 29th April. I contacted them as mentioned below. It's now 10th May and I still haven't received neither the original nor the replacement order. I'm very disappointed, to say the least.
~~~~
I rang to say I hadn't received my order, only to be told that it was being returned by DPD as they had damaged the contents of my parcel. Nobody had notified me of this. I spoke to Amy, who was extremely helpful. She dealt with the issue promptly and resolved it. Amy was friendly, polite, and a pleasure to deal with. She is a credit to Rowen Homes.
April 29, 2026
Unprompted review
Reply from Rowen Homes
Hi Sunny, thank you so much for your review. Amy is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
I tried for ages to find a wallpaper to…
I tried for ages to find a wallpaper to match my front room. This is beautiful and so easy to put up
I over ordered and sent 2 back & was refunded in 2 days no quibbles
Brilliant 🤩
April 29, 2026
Unprompted review
Reply from Rowen Homes
Hi Paula, thank you so much for your review! We’re so glad you loved your experience. Be sure to check back soon—we’re always sourcing unique and luxe pieces for your home.
– Team RH x
Quick response by Jenna today ,
Quick response by Jenna today ,
Thank you
April 27, 2026
Unprompted review
Reply from Rowen Homes
Hi Cassandra, thank you so much for your review. Jenna is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
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