Royal Cleaning Reviews 

896
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Petya and her colleague did a great job cleaning my 2-bedroom flat. They were fast and very effective. After packing, the flat had become really dirty, but they managed to clean everything thoroughly... See more

Rated 5 out of 5 stars

Monica and her colleague did a fabulous job on our end of tenancy clean at a 4 bed house in Isleworth. They were super friendly, professional and left the house looking (and smelling) like new! Excell... See more

Rated 5 out of 5 stars

Good communication prior to the job with a prompt call following the online query. Payment also easy. Petya and her partner completed the clean, they arrived on time, were friendly and completed the j... See more

Rated 5 out of 5 stars

We used Royal Cleaning services for the first time to clean property before vacating. I was absolutely impressed with team's performance and efforts. They were there on time and worked tirelessly... See more

Company details

  1. Cleaning Service
  2. Carpet Cleaning Service
  3. Commercial Cleaning Service
  4. Curtain and Upholstery Cleaning Service
  5. House Cleaning Service
  6. Window Cleaning Service

Written by the company

Royal cleaning is a cleaning company which provides quality cleaning services to commercial and domestic clients in London and the Greater London area. We can assist you with End of Tenancy Cleaning, Pre-Tenancy Cleaning, After Builders Cleaning, Carpet Steam Cleaning, Mattress Steam Cleaning, Blinds Steam Cleaning, Curtains Steam Cleaning, Upholstery Steam Cleaning, Window Cleaning, Oven Cleaning, Junk Removal, Gardening, Hardfloor Cleaning and Polishing, Gardening, AirBnb Cleaning and many more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

896 reviews

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No recent history of asking for reviews

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4.7

All reviews

(896)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Consistently great

I've used Royal Cleaning as a tenant for end of tenancy cleaning twice now and have been really impressed by the price and level of service on both occasions. Each time, the team have turned up on time and carried out the cleaning exactly as described in the checklist. Would happily recommend them.

July 25, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service

The technicians who cleaned my apartment did such an amazing job. The flat was literally spotless when I got back. The oven looked brand new. The whole process of booking the service was seamless and the customer service was great. On the day of the cleaning, I was alerted to the fact that the team would be 30 minutes and they arrived within the stipulated time. I can not recommend them enough.

July 9, 2022
Unprompted review
Rated 4 out of 5 stars

Really happy with carpets cleaned

Really happy with carpets cleaned, the price was bit higher for steps for me would use them again.

Also great customer service. Appreciate being called after to check if I am happy with the clean.

June 26, 2022
Unprompted review
Rated 5 out of 5 stars

Oven cleaning - very happy

I had my oven cleaned for the first in quite a few years, so it was very mucky.
Two friendly ladies worked miracles and it looks almost as good as new.
Would recommend and, in fact, have already done so.

June 21, 2022
Unprompted review
Rated 5 out of 5 stars

I returned to this company having had a…

I returned to this company having had a very satisfactory cooker clean previously. This time not only did they do a good job on the cooker but a great job on a cream sofa, which had become quite grubby. The appointment was swift to arrange and the operatives courteous and got on with the job with great efficiency. I'll certainly use this company again and recommend them to others.

June 21, 2022
Unprompted review
Rated 4 out of 5 stars

Really happy with carpets cleaned

Really happy with carpets cleaned, the price was perfect for me would use them again.

Have already recommended them to my family and friends

Also great customer service. Appreciate being called after to check if I was happy with the clean.

June 18, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish! Called me super quickly after submitting a request and walked me through what would be cleaned and prices. Great price compared to other companies! Cleaning was done quickly and throughly and the lady was lovely. We had an end of tenancy clean and we have gotten our full deposit back so very happy 😊

June 11, 2022
Unprompted review
Rated 1 out of 5 stars

Didn't show up for end of tenancy cleaning, threw me under the bus

1. Did not provide a specific time for their team to arrive but gave a rough range of 9 - 10 am. I stepped out to perform a moving errand at 9.30 and when I arrived at 9.45, I was lied to that the cleaners came waiting for "30-40 mins" and left.

2. They then arranged a cleaning for the next day and didn't show up again, this time blaming it on train delays.

I was left with no choice but to book a more reliable and expensive emergency cleaning service on the very last day of my tenancy to get my deposit back.

The enthusiasm they showed in repeatedly asking me for advance payment ("It's our policy to be paid in advance") was not reflected in doing the actual work they wanted to be paid for. I guess they forgot to add "being professional" to their "policy". I am so glad I negotiated to pay them on arrival and saved myself lost cash.

I found Royal Cleaning to be unprofessional, unreliable and not in control of their ground team.

June 6, 2022
Unprompted review
Royal Cleaning logo

Reply from Royal Cleaning

Dear Mr. Pandit,

Thank you for the time which you have spend on this situation! We are always pleased to know the feelings our potential customers had.

However, as far as we are advised a convenient solution was provided to you after a disscussion with the office in which you agreed an afternoon slot will be satisfaying agreement. After this resolution was provided to you it was rejected from your side. Bear in mind, regardless of all this, the session got canceled, due to your wish.

Therefore, we apologise one more time for the inconvenice caused to you and we hope to work together in the nearest future!

Warm regards,
The Royal Cleaning Team

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