Royal Ace Casino Reviews 108

TrustScore 2 out of 5

1.9

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the payment process, reporting difficulties in receiving winnings. Reviewers also found the website to be problematic, with issues such as complications arising from bonus terms and conditions that affected withdrawals. The refund process was also a major point of frustration, with many customers facing challenges in receiving their money back. Additionally, customer service was frequently criticized for being unhelpful and providing various explanations regarding payment inquiries. Conversely, a small portion of people felt satisfied with the customer service, describing it as courteous and responsive. Some reviewers also mentioned that they had positive experiences with promotions and support, and a few even reported receiving their winnings in a timely manner.

What people talk about most

Payment

People report negative experiences with payment, citing significant issues with withdrawals and payouts. Many... See more

Website

Reviewers highlight negative aspects of the website, with many expressing strong dissatisfaction. Customers... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant issues with withdrawals.... See more

Customer service

Users describe negative interactions with customer service. Many customers report unhelpful and cocky... See more

Based on these reviews

Rated 1 out of 5 stars

I used a coupon and I followed all of their rules, I won 300$ and they refused to pay it because I used a coupon. Even though I followed the rules and I provided identity information they refuse to pa... See more

Rated 1 out of 5 stars

Don't play here. They don't pay out their winners. I won today and they go in and adjust the account and just leave the withdrawal in limbo and ignore it. I've verified my account by sending a deposit... See more

Rated 1 out of 5 stars

This company is a total fraud. Just like every other user below these jigs wont pay out. Instead they are about at the level of those overseas company's claiming to be your bank to swindle your mone... See more

Rated 5 out of 5 stars

Nice casino. Superior bonuses. And they did pay every cent won there. I just wonder why some people don't read the bonus rules and expect to receive all the balance when there are some limitations cle... See more

Rated 5 out of 5 stars

This casino has been by far hands down the most courteous the most responsive customer service team I have ever dealt with as far as dealing with casinos. My request was processed and handled in a ti... See more

Rated 4 out of 5 stars

The people leaving bad reviews clearly either don't know how to read the Terms of Service / Rules of the site/promotions before they engage in business or are willfully ignorant (a clear sign of addic... See more

Rated 1 out of 5 stars

I was denied my withdrawal because I accepted 2 bonuses without depositing. That is a rule in their fine print but why would their website allow it. It won't allow other bonuses in a row. It allowed i... See more

Rated 1 out of 5 stars

First time on there platform I accepted a coupon for free sc. Completed the playthrough requirements and tried to withdraw my winnings and got denied. First reason was that I needed to deposit money f... See more

Rated 1 out of 5 stars

Royal Ace Casino is a scam. I played fairly and won then they stole my winnings saying I used two bonus codes back-to-back. That “rule” was never shown in my account, and I had no warning at all.... See more

Rated 1 out of 5 stars

I'm in talks with them .they had 2 7-10 business day periods to pay me on the second set of business days on the tenth day I wrote them and asked them like * where's my money " and they said dependin... See more

Rated 1 out of 5 stars

Do not even waste your time...This place took almost 12,000 dollars from my account that I won.I tried to deposit money and it wasn't letting me deposit.I talked to customer service they said they wou... See more

Rated 1 out of 5 stars

They have owed me over 10K for almost 5 months. They have changes my WD request amounts, then change the date to delay payments. I have been with RA for YEARS. They promised a payment on 11/24, which... See more

Rated 1 out of 5 stars

I would give this casino even lower score of a one star if it was possible. There are so many Scam loops that even if you want the fair and square, which with any of these casinos, that’s the only way... See more

Rated 1 out of 5 stars

I won 1500.00. I used a debit card for deposit. Put in for redemption and waited 5 days and never heard from them. Contacted customer service and they said I would have to use bank wire transfer.... See more

Rated 1 out of 5 stars

Beware this casino will do everything possible not to pay its winners. i deposited won then went thru all there drama to get paid 2 weeks after requesting withdrawal did they finally get around to pay... See more

Rated 1 out of 5 stars

Very bad almost scammers don't every deposit your money here and I'm not saying this because I lost money or something

Rated 1 out of 5 stars

If I could rate them 0 stars I would. This casino is a scamming money pit. I won and tried to withdraw and was told I had to make a deposit first. So I did, then I was told I had to verify my identity... See more

Rated 3 out of 5 stars

I'm not going to start off by bashing this casino just yet. On the 21st of last month I won $9998 and proceeded to do a cashout Should be no big deal as I've deposited 1000s if dollars into this casin... See more

Rated 2 out of 5 stars

Like many of the Inclave casinos, The positives are the games are fun, bonuses good (as long as you understand the rules) and you can always reach somebody in support. The cons? Long waits for with... See more

Rated 1 out of 5 stars

If I could do 0 stars I would. They stole money from me and they refuse to fix it and they accused me of already receiving my winnings but they sent it to the wrong person!! Super shitty casino!!

Rated 1 out of 5 stars

you need to deposit money before you can withdraw your winnings for "confirmation" - this is a typical scam system, dont waste your time or money

Rated 1 out of 5 stars

This casino is a SCAM!! Read the reviews, they not lieing, everything they say is true because it happened to me too. These people are crooks. They so quick to take your deposit but when u try to cash... See more

Rated 1 out of 5 stars

Royal Ace Casino withdrew my withhdrawl because they said I used two bonuses in a row, however when I went to withhdrawl my $997 winnings, it said I had to make a $10 deposit, which I did!!! Then af... See more

Rated 1 out of 5 stars

They never paid winnings and have terrible customer service! Don’t waste your money on there site. I won 3,500 on 1-14 the game and requested to cash out. They only do )2,700 at a time so did that, wa... See more

Rated 1 out of 5 stars

Total garbage casino. Lies ,lies, lies.they give you the runaround.never pay you. DO NOT USE OR DEPOSIT.

Rated 1 out of 5 stars

I signed up for this casino and received a welcome chip which I used to ultimately collect $126 however upon trying to withdraw this money I ran into trouble that's when I contacted support who told m... See more

Rated 1 out of 5 stars

Number one always look up to see what other people say about an online casino before playing I have found this to be very valuable but unfortunately too late. Royal Ace online casino obviously does no... See more

Rated 1 out of 5 stars

I was the one in a million that you see on TV saying this woman won this much money it wasn't tons but from how I want it it was quite a story and the way it progressed and how it still is progressing... See more

Rated 1 out of 5 stars

Just like everybody says this place sucks do not give these people your money I don't understand they must not want to succeed they they'll pay you in about 6 months but they don't want good they don'... See more


Company details

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Contact info

1.9

Poor

TrustScore 2 out of 5

108 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Sucks

Got 60 free spins won $2500 when I reached play through amount they took $2400 and said I had $90 that I could withdraw

August 4, 2024
Unprompted review
Rated 1 out of 5 stars

This site is a scam ripped me off for…

This site is a scam ripped me off for $820 usd dont waste your time on it i won $700 with a bonus code it had a play thru balance then i played and ended up with the $700 they told me i had to deposit $10 to get the bitcoin account to pair with my account with the $10 that i deposited i won $120 and they still wont send it to me

August 1, 2024
Unprompted review
Rated 1 out of 5 stars

I redeemed an email free spin offer

I redeemed an email free spin offer. I won some money and continued to play. The 25 free spins with a 40x playthrough. I played and played until today when my balance reached $500. I still had a playthrough but they decided on their own to remove my funds! I requested customer service explain this but their response was “it was a manager approval” to remove all funds above the max Cashout value. Well, that should have left me with $100. But noooo! Then they said that they denied my already redeemed coupon. All a total he line as I had been playing for two days on the free spin coupon!!! They make up the rules as they go and do not allow you to make Your playthrough!! If they see you are going to make it, they remove your funds totally unannounced!! For god sakes, it was only going to be $100!!! Cheap crap!!! Don’t play these guys at all!! They will rip you off!!!

June 29, 2024
Unprompted review
Rated 1 out of 5 stars

Very skeptical at this point

Did the NEW35 coupon it had no playthrough amount and a maximum withdrawal of $100 so I verified my account and also sent my verification deposit of Litecoin became a depositor and tried to redeem my $100 it came back as approved and even received a email stating this when to look in my Litecoin and I only received $10.94 upon looking at my transactions a manager withdrew $89 I don't understand this but I play on many sites and I've never had these issues Chumba Casino, Pulse Casino none of them have these issues. I'm VIP at both those places and they give us free SC is what they call it and I hit on that all the time. Not sure what the problem is with this casino but it sure seems like a scam I will follow up if I finally receive the other portion of my redemption but I'm sure they'll come up with something

May 15, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute worst casino ever

This is the absolute worst casino I've ever played at this one and all their sister casinos they do everything in their power to confuse and manipulate people almost to the point where they just give up on trying to get their money. After you go through all their hoops and hurdles they still come up with reason after reason after reason of why they can't send you their money. I had a check withdrawal that they for some reason couldn't even mail me a check then when I change my withdrawal method they come up with the excuse of my withdrawals been changed too many times after I change it because they requested me to change it Do not play at this casino.

May 1, 2024
Unprompted review
Rated 1 out of 5 stars

Shady

Shady. Didn't have to log in to play. Tried to make a small withdrawal only to be asked for ID over and over and over and over and over. Very shady. Good luck doing business with this outfit.

May 11, 2024
Unprompted review
Rated 2 out of 5 stars

I just wanna say this is the best…

UPDATE IF YOU WITHDRAW YOU NO LONGER GET ANY COUPONS FREE PLAY NOTHING VIP1 STATUS GETS TAKEN AWAY AS WELL NO COMP POINTS EITHER DONT WASTE YOUR MONEY HERE I WILL BE WITHDRAWING MY 2200 and going elsewhere
THEY PUNISH YOU FOR WINNING DONT MATTER HOW MUCH U DEPOSIT
I just wanna say this is the best casino online yet !!! Won 2k payout was less than 72 hours with litecoin!!! I was shocked never thought I would received my winnings but I did !! Approved and paid !!! Awesome casino

April 21, 2024
Unprompted review
Rated 1 out of 5 stars

Denied Withdrawal


On 04/19/24 I had received a email from Royal Ace Casino with a redemption code for 50 free spins so I went ahead and redeemed them. The max that you can cash out according to the bonus code is $180. I ended up winning $142.71 and tried to make a withdrawal request, but it was asking for a verification deposit when it shouldn't be because I am already a depositor. So I reached out to live chat to see why and the lady tells me that my withdrawal will be denied because I have claimed multiple free chip in a row which I clearly did not I claimed free spins. Then she said that I had basically violated the casinos terms and conditions for free bonuses which I clearly did not. If your not eligible to redeem a bonus code the code will be rejected well it obviously wouldn't so therefore I was eligible for the spins. It honestly seems like they are looking for excuses not to payout and that's totally unacceptable.

April 20, 2024
Unprompted review
Rated 1 out of 5 stars

Stop don't use your money

This casino don't know how to do math and if you win they get so butt hurt they take it out of your account without your approval, sorry ass casino don't ever use real money there scandals thieves

April 15, 2024
Unprompted review
Rated 1 out of 5 stars

Royal Ace Complete scam

Complete scam. Any inclave casino is a 100% scam. This inclave casino garbage needs to be removed from all searches. Do not do business with these people. You will never get any money from them. Wish I could meet these people in person and unscrew their heads and shove them up their ars.

March 24, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible experiences back-to-back. No resolution

This casino has been a GIGANTIC pain. Tried withdrawing $1000 about a week ago. A few days later after a lot of back and forth, they said I couldn’t withdraw via bitcoin and had to do a wire transfer. I told them I couldn’t because my credit union doesn’t accept international wires. So then, I went about using their “coin draw” withdrawal which is supposed to be “lightening fast”. After having to meet A LOT of criteria, such as: last bonus code must not be free chip, last deposit must be at least $100, last deposit must be via bitcoin, must have a Coinbase wallet set up, etc etc etc. I finally met the criteria and resubmitted a withdrawal request (this time for $2000). VERY Long story short, they declined it due to me not being a regular bitcoin depositor. I told them that NO WHERE does it state someone needs to be a “regular” bitcoin depositor. And they HAPPILY accepted my bitcoin PAYMENT, but won’t let me withdraw now. I am so incredibly upset and fed up with all of the back and forth and also zero communication about the process. I now have $3400 sitting there that I can not withdraw. Extremely upsetting. They are not giving me any other options for withdrawals either. If Royal ace cares to contact me, my username on their website is: wvgu2k5trs

March 25, 2024
Unprompted review
Rated 1 out of 5 stars

They are not a good casino when it…

They are not a good casino when it comes to payout. I've gotten the run around from the staff. One withdrawal I put in for was on the 7th and they just keep sending me in a circle of lies and I wouldn't recommend putting 50 cents in them corksuckers.

March 7, 2024
Unprompted review

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