Royal Culture Reviews 

From start to finish was a smooth experience communication couldn’t of been better highly recommend royal culture above and beyond

Order number 31203. I have previously made a review and sent an email directly about not receiving my order. I received an email about them releasing the funds to the seller after 7 days if I have no issues, however I’ve sent an email saying my order hasn’t arrived I need help as I spent a lot of Money

Great company ! Delivery took a little long as expected as this was explained in the confirmation email , item is fab .

Carsicko tracksuit ordered in a Medium! Too small. So returned it. It then took over 3 weeks for a large to come and it’s not as good quality as the medium and no bigger! Biggest waste of £220 and disappointment for my son! Returning it

Don’t even bother with these lot, sold me a fake supreme top, I returned it and then they don’t want refund me

My order was placed 5th Dec but only recieved this week.
Order had gone missing in transit and replacement was sent as soon as my expected date of arrival had passed.
Very happy with item but very disappointed it didn't arrive for Xmas .
All emails re missing parcel were answered promptly and very helpful .

Had to exchange trainers as original size too small. Brilliant timely communication. Easy exchange process. New size fits perfectly. Excellent condition & price. Very happy with product & costumer care. Would use again.

The people were very professional in dealing with my order, I felt at ease throughout the process and my item arrived and is in excellent condition and quality. I would be happy using them for future shopping needs

Still waiting since november 17th for trainers. Filled in the contact us section 6 times now. No communication and no news. Says shipped, stays like this forever. Last seen in China. Avoid at all costs.

At first the communication from this company was fantastic. Now I have received an item which I am querying the quality of and since I have contacted them they have not replied to multiple messages. Very unhappy and concerned I will now lose my money £110

Item as described.
Only thing was needing to contact for tracking update, but once provided, arrived as described.
Would use again.

Item took to long to arrive

Item was promised and delivered in time span given. Excellent quality and packaged well. Slow to answer e mail enquiries and updates in tracking but could be down to delivery company

My second time ordering here and again the experience was good. I got my item in the time I expected, I wish they updated me a bit more because I had to chase them a couple times for an update. I was really starting to worry my order wasn’t going to arrive for Christmas as there was some delays, luckily it did arrive. My order has been checked out and it’s completely authentic so I am happy with the product and the quality it arrived in was also up to standard, I’m glad that I did not listen to some of the reviews and took a chance I have used them twice and haven’t had any issues at all. I would just say I wish I had more shipment updates along the way I didn’t have to ask for but I would be happy to shop with them again in the future.

Ordered a hoodie at the beginning of December. Then contacted them to check id have it for Christmas and was told it should arrive in plenty time. On 9th of dec tracking said order was ready. Then no other update until 19th dec saying parcel should arrive in the next 2-3 days. Since then I have sent a what’s app- no response
Emails and the online chat. Not heard anything back. Very poor for a kids Christmas present. Order no 29778

Well I ordered trainers for my grandson for Christmas and they don’t fit he needs a bigger size. I however should have looked at the VERY complicated returns process, you don’t return but RE SELL, absolute joke will never order from here again!!!!!!! This is your response just received how can I return and item in 7 days when it is a Christmas PRESENT!!!!????? Order no #28934
Hello,

We have a 7-day period during which you may decide whether to keep the item. During this time, payment is withheld from the seller to allow you to make your decision. Once this period has passed and payment has been made to the seller, we are unable to offer a refund.

We have noted that the 7-day period for deciding on the item has elapsed. As per our policy, if we do not receive any communication from you within this timeframe, we assume that the transaction is satisfactory and proceed with the payment to the seller.

To ensure we continue to provide excellent customer service, we offer the option to relist your item on our platform if it remains unworn and has its original tags attached. Should you choose to relist the item, please inform us by replying to this email. Once the item is sold, you will need to package it and send it to our inspection suite. Our specialist team will verify that it is still in its original condition.

After this confirmation and once the buyer receives the item, your refund will be processed and returned to your original payment method within 5-7 business days. You may choose to remove your item from our sellers list at any time. If you would like to proceed with relisting or have any questions, please respond to this email.

After making an order something made me check the reviews and I panicked when I did 😫
These items were Christmas presents that were sold out everywhere!
Emailed customer service and got a reply the same day. They explained delivery is normally 12-15 days. We received an email to say estimated 19th-24th December 😅 It arrived 19th 🙏
Would definitely purchase from here again

Great site. The item came bang on time for christmas whice was also the expected delivery date despite the fact its from over season. Can't fault them. Deffinetly gonna use in the future

Horrendous don’t bother. Over 4 weeks for delivery, poor communication, deliberately difficult to get hold of. I ordered Christmas presents at the start of December and still waiting on Christmas Eve. I am starting to wonder if this is a scam site and am reporting it to trading standards

I can honestly say I’ve only ever had a positive experience, I’ve ordered 3 times, once last Xmas and twice this year before Xmas, all my orders arrived on time, although slightly delayed this year with the shipping during a busy period, I emailed customer service twice and both times someone got back to me really quickly (Jack and Ali) to assure me everything was set to arrive on time and they were able to locate exactly where my parcels were. Everything is verified properly, everything is genuine, and I would 💯 order agiain!