Royal Culture Reviews 

545
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, most reviewers were unhappy with their experience overall. A large number of people reported significant issues with the time it took for their order to arrive, with many citing prolonged waiting periods, sometimes exceeding a month. Many consumers also experienced problems with order fulfillment, including receiving incorrect sizes, such as getting a size 5 instead of a size 6, or items that were not received at all. Conversely, a small portion of people felt that the products received were of great quality, with some noting that their items are genuine after passing authenticity checks. Additionally, some reviewers mentioned positive interactions with staff, noting that emails were responded to promptly or that assistance was provided, even when some issues arose.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and authenticity. While some consumers praise the... See more

Delivery service

Customers had ambiguous experiences with delivery_service. While some people reported receiving their... See more

Order

Consumers find order experiences to be mixed, characterized by significant division regarding delivery... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among consumers.... See more

Customer service

Users describe ambiguous interactions with customer_service. Many reviewers report frustrating experiences,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered 21st September still waiting. Been in its way to Royalmail since 26 September still no update. #27145 Order number *update. Order arrived 16 October the quality of the products is great... See more

Company replied

Rated 3 out of 5 stars

The delivery is long and the customer service is a bit slow but the items they sell are real they don’t sell fakes they’ve been trading for years they wouldn’t get away with it. They are slow to commu... See more

Rated 3 out of 5 stars

Hoodie is great now it has finally arrived. Took a month to arrive which wouldn’t have been an issue if the communication was better. No tracking info provided until I chased and it miraculously app... See more

Rated 4 out of 5 stars

My order was placed 5th Dec but only recieved this week. Order had gone missing in transit and replacement was sent as soon as my expected date of arrival had passed. Very happy with item but very... See more


Company details


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2.5

Poor

TrustScore 2.5 out of 5

545 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

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2.5

All reviews

(545)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Would give 5 star but shipping we…

Would give 5 star but shipping we couldn’t get and our parcel sat on door step overnight tbh was abit put off with the reviews but got our son fear if god hoodie & we've triple checked it seems to be all good we also had good contact with company

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

Fake company :)

Boyyy where do i start. I bought Asics for my partner and it was already fishy that it took 2 weeks to ‘authenticate’ and took so long to ship out. That was the first red flag. The second red flag is when i got the actual shoe and it was even fake, i’ve got a pair of Asics that was bought from Office and had to put the shoe i bought from Royal Culture in the Poizon App and they said it was fake which you can tell from the box and the tongue of the shoe…
The third red flag is them saying it’s authenticated when realistically they are most likely getting their products from Aliexpress and Shein and claiming for the products to be real when it’s not but promoting on their website all their items are ‘real’ and ‘authenticated’ DO NOT WASTE YOUR TIME BUYING ANYTHING FROM AN UNREGISTERED COMPANY SELLING FAKES LOOOL such a joke company whoever is behind the company is fooling everyone as if you even look at all the reviews they’re practically all bad and saying the products they are buying are fake so once again i repeat do not dare buy from this company you’ll be heavily disappointed. TAKE THE REVIEWS AS A LESSON TO NOT FALL FOR THEIR TRAP!!!

September 27, 2025
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hey, thanks for your review.

We’re sorry to hear you feel this way. Just to clear a few things up for everyone reading, we are a registered business and we only source from trusted suppliers. Every item that goes out is checked before shipping, and we don’t buy from places like AliExpress or Shein.

We know third-party authentication apps can sometimes get things wrong depending on the database they use. Because of that, we always offer an in-hand authentication option. If the shoes fail an in-person authenticator check, you won’t need to return them, just provide clear proof from a recognised authenticator and we’ll sort you out. No stress.

If you'd prefer, you can also return the item back to us for either a full refund or an exchange, whichever works best for you.
We never want anyone to feel disappointed, so we’d really like to look into your order directly and get this resolved. Please send us:

Your order number
Photos of the shoes & box
The authentication result you received
You can message us at: admin@royalculture.co.uk

We’re here to help and genuinely want to make this right for you.

Thanks,
Ali

Rated 4 out of 5 stars

Very happy with purchase

Very happy with purchase. Was a bit worried when I read some of the reviews but Royal Culture are not scammers. They authenticate orders and provide quality products. I would have given 5 stars but think they need to improve on their tracking system. Was grateful for responses to my emails though and given assurance from Royal Culture and informed of reasonable delays on delivery. Thank you and looking forward for my next order.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible not even worth a star

Terrible not even worth a star, deliveries take weeks to come Theres no customer service, after multiple complaints I genuinely don’t understand how they are even operating as a business

October 17, 2025
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello,

We always respond to customers emails, if you provide your order number we can respond or provide a further update.

Thanks,
Jack

Rated 1 out of 5 stars

I was told my order would be here by 11…

I was told my order would be here by 11 October at the latest. It’s not 15th and still not here, Royal Mail were told on 29th September that the parcel had been dispatched to them. That was 3 weeks ago. No one reply’s to emails or other means of contact. I don’t know where my parcel is or when it will be delivered. In a weeks time I’d have been waiting 1 month for this parcel to be delivered. If it’s not here by then or I don’t have any communication by then I’ll be cancelling the other and buying elsewhere. Absolute shambles.

October 15, 2025
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello,

Sorry for your wait but we sent you an update. Royal Mail have said this one should arrive by Thursday-Friday. Apologies for your delay.

Your parcel is fully insured should it not arrive by Monday we will issue you a full refund.

Kind regards,
Jack

Rated 1 out of 5 stars

Read the reviews DO NOT ORDER.

If only I’d of read the reviews before I parted with cash for goods that don’t arrive. The generic responses we have all received are a joke.

Charge back with bank started today.

October 10, 2025
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello,

Sorry if you weren’t aware of our shipping times, we state them in our shipping policy as all items need to clear before shipping. However, your parcel is fully insured if it was to go missing. We have been trading for years and never fail to ship out items.

If you send us an email with your order number we can find out where your parcel is.

Thank you,
Jack

Rated 3 out of 5 stars

Ordered 21st September still waiting

Ordered 21st September still waiting. Been in its way to Royalmail since 26 September still no update. #27145 Order number

*update. Order arrived 16 October the quality of the products is great so amended rating just be wary of the long delivery times

October 9, 2025
Unprompted review
Royal Culture logo

Reply from Royal Culture

Your order has now shipped from one of our US authentication partners. Please note that it’s quite normal for tracking not to update until the item arrives in the UK and is handed over to Royal Mail.

Your tracking number is: IT961101458GB
You can monitor updates here: https://www.royalmail.com/track-your-item

Delivery typically takes 7–10 business days from dispatch.

As the parcel is already in transit, we’re unable to cancel or refund it at this stage, since it cannot be diverted from delivery. However, once it arrives, you’re welcome to return it for a full refund if you wish.

Thank you for your patience and understanding, we appreciate your order and are confident it’ll be with you soon.

Rated 1 out of 5 stars

My order number is 26893

My order number is 26893. I haven’t received it yet and it was due a month ago. This is insane feels like a scam.

September 9, 2025
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello,

#26893 appears to be delivering in a day or two by Royal Mail IW111053109GB, please get in touch if this is not the case.

Kind regards,
Jack

Rated 5 out of 5 stars

Legit Essentials Hoodie

Shipping time does take a while due to the authentication checks the items have to go through, but the wait was worth it. I handle Fear of God clothing a lot at my job and can tell what I received was legitimate and in pristine condition. I paid £55 instead of the £120 RRP and all it cost was a couple of extra weeks wait time.

September 27, 2025
Unprompted review
Rated 1 out of 5 stars

PSA everyone stay away from this…

PSA everyone stay away from this company and do not order with them. I ordered since the 1st and never received any item after spending almost £300 for the item. Contacted them many times and they ignore my calls and messages. They claim the item was shipped yet no tracking information was available and when I threatened to do a charge back and report them they then said the item arrived in the uk and that was weeks ago I am yet to received this item! They are scammers and their customer service sucks! I’ve reported them for fraud and I’ve also processed a charge back to receive a refund!

UPDATEE!!!!!!!! This is an addition since they can reply to my review but can’t reply to my messages and calls! They stated 12-18 days totally different time frame for delivery however from the date I’ve purchased this item the time frame for delivery has already passed! This item was suppose to be delivered since Friday since they claim 12-18 days and now they are saying it will be delivered in a few days! How is it they can see this information but me as the customer has no tracking information or any updates! They are a scam and I’m glad I’ve reported them to the fraud agency plus I’ve contacted my bank! It’s a very good thing I’m in the law field they have scammed the wrong person and I will make sure their company is shut down so they can no longer Scam people!!!

September 22, 2025
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hi Dimples,

You ordered Mcqueens with slow shipping which avoids VAT but takes 12-18 days, we let you know this at checkout that express includes VAT on import. These will be with you within the next few days. We have been trading for over 10 years and never have we not shipped a product.

Thanks,
Jack

Rated 1 out of 5 stars

AVOID

Really Disappointed-
at first glance seemed genuine ordered in a quick moment for husbands birthday then was disappointed to see the length of time it took to "authenticate" then ship then finally deliver!
Asked for a refund the next day and was fed some malarky about authentication bla bla
For Fake Yeezys the smell was like plastic from shein when i opened the box the items from china the QR didnt connect to addias.
adidas two stripe
fake indentation of "Boost"
shoes didn't bend when compared to real authentic yeezys

if your gonna sell fakes atleast charge what the rubbish are worth
but £191 for fakes, no!
atleast they communicate they tried bless them but not this time!
thanks for the refund
Guys if u order just have your head on

September 2, 2025
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello,

Update: Reviewer has claimed to purchase from us but cannot provide proof of purchase. As shown in our public reply, we requested verification and the reviewer has not responded. Please initiate an evidence request.

We could not locate any orders under the name Denis Dogani. Additionally, all of our Yeezy products pass QR verification and can be authenticated in hand by professionals at any time.
Your review does not mention having the item verified in person, which makes your claims speculative rather than evidence-based. If an item ever fails professional authentication, we would issue a refund without requiring a return. In fact, if you had returned the item and received a refund, then the matter has already been resolved.
We take authentication extremely seriously. Any individual found to be violating our terms of service is removed from the platform to protect the integrity of our marketplace.
Thank you for your understanding.

Rated 1 out of 5 stars

Absolute joke!!!!

Absolute joke!!!!
Still haven't received my parcel and they haven't replied back to my emails!!! Never will I order from here again and I will tell people as I have a huge followers platform

September 17, 2025
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello, we have responded twice to tell you that your order is arriving in a day or two by Royal Mail IW105084552GB

Rated 1 out of 5 stars

Fake don't buy.

I received my denim tears jeans for first look it was good but then i saw everything every tag and it is worst fake i have ever seen no R on right corner of Levis bad detail every tag is not detailed it is just fake product.

September 4, 2025
Unprompted review
Royal Culture logo

Reply from Royal Culture

Update: Reviewer has claimed to purchase from us but cannot provide proof of purchase. As shown in our public reply, we requested verification and the reviewer has not responded. Please initiate an evidence request.

We take product authenticity extremely seriously, and we’re sorry to hear about your experience. All items we sell are sourced from trusted suppliers, and every piece goes through quality checks before being shipped.

We’d really like to investigate this further for you. Could you please reach out to us directly at admin@royalculture.co.uk with your order number and photos of the item and tags? Our team will review immediately and work with you on a resolution.

Rated 1 out of 5 stars

Honestly I don’t normally leave reviews…

Honestly I don’t normally leave reviews but I’m proper annoyed. I’ve ordered from Royal Culture a few times now, never had a problem before. Clothes are always desent , look good, feel good . So I thought I’d treat myself and get this hoodie I’d been eyeing up for a bit. Looked sick online.

Got the usual email with tracking , all looked fine. Few days later I get a notification sayin it’s been delivered and signed for. Thing is I was home all day. No knock, no ring , no parcel left anywhere. Went downstairs, checked with the neighbours, even asked the people across the road just in case. Nothing. No one signed for it, definitely not me

Messaged Royal Culture straight away. Told them what happened. They just kept sayin “tracking says it’s been delivered and signed for” like that’s that. I kept sayin yeah but who signed for it? Where’s the proof? Surely you can check with the courier? They weren’t having it Just kept repeating themselves, didn’t feel like they actually cared or wanted to help.

I’m not tryna be dramatic or anythin, I just want what I paid for. I’m not some chancer trying to blag a freebie. I just didn’t get my hoodie and no one’s helping. I don’t even mind waiting if someone was lookin into it properly, but they just brushed me off like I’m chatting rubbish.

I don’t think I’ll be ordering again anytime soon. I’m out of pocket, no hoodie, no proper help. Bit of a joke really.

Royal Culture if you see this, do better. You lot are better than this.

July 8, 2025
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello,

Your order shows delivered with a signature in your name, very sorry you have been disappointed this time around but as we said you will need to open a case with the shipper. We can do this for you, if it has not arrived the shipping company will be held responsible for allowing someone else to sign for it.

Please don't worry, we have an open case and will let you know the outcome of the investigation.

Kind regards,
Jack

Rated 2 out of 5 stars

Been waiting for an update on my order…

Been waiting for an update on my order for over a week i have tryed to get hold of them and have been blanked for the hole week not impressed

August 26, 2025
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello James,

I see your order shows delivered with a photo of proof of delivery, please get in touch if this isn't the case as there is insurance on the parcel we can open a case for you.

Kind regards,
Jack - Royal Culture

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