Royaldesign.no Reviews 

Very easy experience. Would shop again!

All as described and very quick delivery! I recommend

After I have paid the fee, I still send the bill to make me pay twice the price. I don't know what the operation process of this website is.

helpful employee who think about the customer too much

Fantastic service!

This absolutely the worst experience I have had with any provider of furniture, lamps etc. Totally neglecting customer service - We ordered and paid in advance around 1200$ worth of goods. Two parts delivery; one delivery today - one month wait. Second not turned up yet - they told me that it will appear at their warehouse 7th of May. While at the date wher order was placed it said 4-6 days delivery (which really is slow in the first place, considering the cost of the goods). Secondly I received a weekly 'update', providing a new arrival date for the goods - which means they can keep on doing this forever. No excuse when finally reaching customer service (replying after 2 days) -- and in the end; the second delivery has not yet showed up -- approx 6-7 weeks after >I ordered and paid. Go somewhere else, there ar so many other relly good providers. Anders, Oslo

Terrible service. They used over a month shipping my delivery even though all items were available. After calling them once a day for a week they shipped my items. Didn’t get any apologies. Will never use this site again.

This place has the most amazing producs! However, the costomer service and their website is terribly managed!!
Online shopping should be the easiest thing ever, but not for this guys!
The website does not allow you to create an user and see where are your products and have a beter follow up. The only way I have to check my products is going trough the return side and even thoguh I have to do millions of clicks before I get there. I order 2 glasses in January and here I am waitign to know where are they? They do not tell you a thing but happily take the money! Terrible place to buy! TERRIBLE!!! DO NOT WASTE YOUR TIME HERE!

The good is not yet delivered ... more then a month after I placed hthe order. Initial estimation - delivery around 25 December.
Received email the good is out of stock, new estimation - Feb 2021. Compensation - 15% discount on new order .... ?.?? I'm not going to order from this shop based on current experience ...
In addition all goods over kr 1000 had free transport. My order - lamp - cost over 5000 kr but transport adds extra cost - 400 kr.
Quite disappointed. I should have ordered from other shop... i order here - not the cheaper place - due to delivery time ... hmmm ... quite a trick
Regards,
Cosmin Marius

Orded a koffie grinder the 25th of Nov, and I am stil waiting.
On the 5th of December took I contact with the helpdesk via email asking where the package was.
10 Dec I had to sent a reminder.
12 Dec i got the first reply, but that did not had any info, they asked if the package had arrived in the mean time.
I answered on 13 Dec, reminded them again on the 17th of Dec.
And then on the 17th I finally received the Info that the package was returned to Royal Design and they asked me if I stil want it or my money back. I answered the next day that I would stil like to receive the package. But I haven't heard anything since. So I dont know if the package is sent again, or not.

I do understand that everything takes time in these special times with covid and Christmas. And a package being returned by the post is not their fault. But the lack of response, and every time needing to remind them is just bad customer service. I stil hope to receive my package and enjoy my coffee soon!

The delivery is too expensive for a small thing.