Royal Galapagos Reviews 71

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care, knowledge, and passion, making their holidays truly memorable. The service provided is frequently highlighted as outstanding, with many people appreciating the efficiency and the high quality of the excursions and meals. However, some people were dissatisfied with the facilities, specifically mentioning issues with motor fumes in cabins, musky smells in bathrooms, and non-functional hot tubs. There were also instances where vegetarian meal requests were not properly accommodated, and some felt the quality of certain tours or guides was not as good as expected.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the crew, guides, and other... See more

Holidays

Clients share positive opinions on holidays, often describing them as spectacular and once-in-a-lifetime... See more

Service

Reviewers highlight positive aspects of service, noting the crew's attentiveness and professionalism, with... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the exceptional range of... See more

Facilities

Users describe ambiguous interactions with facilities. While some customers praised the comfortable, high-end... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well taken care of and an overall fabulous trip. Luis, our guide, was very knowledgeable and passionate about the Galapagos. The crew took very good care of us as and was very concerned about our sa... See more

Company replied

Rated 5 out of 5 stars

Quite simply, we were stunned by this trip on the Infinity. Most of the reviews here are correct: outstanding snorkeling, knowledgeable and respectful guides, unique wildlife, great food, fellow trave... See more

Company replied

Rated 5 out of 5 stars

Our Galapagos experience was outstanding. The staff on the boat the food and Jocelyn are naturalist guide were fantastic. We felt like the crew and the other people on board were family and had so muc... See more

Company replied

Rated 5 out of 5 stars

Great staff, from Lorena (in Sales in Miami) to the crew on the boat (who were all from the Galapagos). Luxury, yet informal. Private bathrooms & balconies. Great food, including personalized meals... See more

Company replied


Company details

  1. Cruise Travel Agency

Written by the company

Royal Galapagos features the largest fleet of private cruises that will turn your travel experience into a magnificent journey. We are an Ecuadorian company and the official sales operator of the most prestigious family-owned high-end Galapagos yachts. Discover the unique Galapagos Islands on an exclusive and intimate voyage that will leave you with an ever-lasting impression. Our comfortable and elegant accommodations seamlessly blend with intuitive and personalized service, ensuring every detail is taken care of while you explore. Your adventure starts here, with Royal Galapagos – where luxury, exploration, and conservation come together for an extraordinary experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

71 reviews

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Rated 5 out of 5 stars

Experience of a lifetime

The Galaxy Sirius team looked after us extremely well from the time we checked in at Quito to the time we departed the Galapagos. Luxury boat with good size well fitted cabins, perfectly air conditioned. Great food on board. Guides were knowledgeable and very approachable. The itinerary is full on with meals squeezed in between fantastic shore excursions, rib trips and snorkelling. All equipment supplied was first class e.g. snorkelling gear, wet suits, paddle boards. Being on the maiden voyage following the refit made this a very special experience.

March 30, 2024
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Reply from Royal Galapagos

Dear Glen,

Thank you so much for your positive remarks about your experience on board. It's gratifying for all the team to know that our hard work is paying off in the way of excellent service for our guests.

It was a pleasure to have accompanied you on this trip.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Great staff

Great staff, well organized, excellent itinerary

April 4, 2024
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Reply from Royal Galapagos

Dear Jessie,

Thanks for your highlights. It is always a pleasure to provide our guests with high quality service.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Great Advice

Royal Galapagos did an excellent job in arranging our trip. They answered specific questions in a timely manner. We loved our trip and would highly recommend using this company.

April 13, 2024
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Reply from Royal Galapagos

Dear Joanne,

We are glad to know that you loved your experience in Galapagos. Thanks to the compliments, we work very hard to ensure that our guests' trip is completed with complete success.

It was our delight to help you have this voyage.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

This was our 2nd trip on Infinity

This was our 2nd trip on Infinity. The vessel is over the top wonderful. The food is awesome. The naturalists and zodiac captains, superb. And the hotel team overlooked by Edison, and the ship crew under Christian, stellar. I would never dream of traveling these enchanted islands with any other company! Looking forward to trip#3 when Genovesa reopens!

April 23, 2024
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Reply from Royal Galapagos

We are so glad to know that we had you back on board and we are happy to know that everything turned out splendid for you. We feel very grateful to have a team as committed as ours so that our guests' experience is always satisfactory.

We will meet again for your third trip! It will be a pleasure to welcome you again and explore new magical places in the Galapagos.

Kind regards,
Royal Galapagos Team

Rated 4 out of 5 stars

A must do for sea lovers

It was all great but the ship did have a mechanical issue that was a tad scary.

March 24, 2024
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Reply from Royal Galapagos

Thanks for your comment. We have notified this to the personnel in charge to make the necessary corrective measures.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Perfect from the first moment

Everything from the first moment we landed in Ecuador was perfectly choreographed. Our pick ups and transfers were easy, ontime and so wonderfully nice. Our pre cruise excursions were fun and enjoyable and the moment we stepped foot on the islands our guides, crew and support was unparalleled.
Our cruise director Alejandro was always full of smiles and so accommodating. The chef kept our bellies full with so much amazing food and snacks and the rooms were kept spotless. Our captain even went 2 hours out of his way to ensure we got to see the lava flow from a recent eruption! Most incredible site.
Our naturalist guide David was so knowledgeable and patient, we learned and experienced so much on our trip! It was truly the trip of a lifetime!

April 20, 2024
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Reply from Royal Galapagos

Dear Tracy,

Thanks for your review and kind words. Each member on our team works hard to make everything work according to plan, elevate it and make your experience simply unforgettable. Thank you for trusting us and for being such a spectacular guest when enjoying all the wonders that Galapagos has.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Thank you, Royal Galapagos

Carolina Endara was my initial contact, and she was available to answer our many questions, preferences, and concerns. Her attention to detail and follow up was greatly appreciated. She was professional, efficient and personable, and we thank her.
The crew of the Calipso could not have been better. This was the best trip we have ever had.

May 15, 2024
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Reply from Royal Galapagos

Dear Linda,

Thanks for your review. We are excited to know that you had an incredible trip.

We are very grateful for your recognition of Carolina's work, without a doubt she and our entire office team work hard to ensure that everything goes perfectly as planned. The commitment of each member at Royal Galapagos is impeccable and we are very proud to have their talent.

It was a real pleasure to accompany you in this experience. Thank you for your trust and for choosing us.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Beautiful ship and excellent crew

Beautiful ship and excellent crew! The guide was very knowledgeable and gave us all the details we needed for the upcoming event. Food was excellent and they accommodated my need for gluten free meals perfectly. Very well organized!

May 18, 2024
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Reply from Royal Galapagos

Dear Heather,

Thank you for sharing your experience with us. On each trip we make sure that our guests are completely comfortable in every way. Thank you for choosing us.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Small Ship with Great Guides & Crew

We combined 4-day and 8-day cruises on the Cormorant II so that we'd visit both western and eastern islands. Both tours were amazing. Although the crew was the same, we had different guides for each. Both guides were fabulous: knowledgeable and with excellent English. The Cormorant II is the best of both worlds. With a maximum of 18 passengers, you get a more intimate experience. With the catamaran hull, you have a stable ride. (If you're worried about motion sickness, choose a cabin in the middle of the boat on the bottom of the two passenger decks.)

Rooms were large but fairly sparse (not a lot of furniture). Meals were good. If you're looking for extravagant meals and plan to hang out in your room a lot, this probably isn't the cruise for you. If you love nature and want to see the amazing diversity of nature that is the Galapagos Islands, then this is your cruise.

In addition to seeing all the wildlife that we had hoped to see, the captain diverted the boat to see lava from an active eruption as it flowed into the ocean, which was an unforgettable experience that was a complete bonus to the trip itinerary.

I would definitely recommend Royal Galapagos and the Cormorant II.

April 29, 2024
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Reply from Royal Galapagos

Dear Michael,

It is very pleasant for us to know that you had this extraordinary trip and that your guides and each person on board have made this experience so fun and enriching for you.

Thank you for your advice for our future guests. We greatly appreciate your recommendation, it was a pleasure to have accompanied you.

Kind regards,
Royal Galapagos Team

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