The Royal Kennel Club Reviews 

1,896
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being knowledgeable, professional, and highly patient when assisting with various matters. Reviewers find the service provided to be first-class and excellent, with many people noting how helpful and thorough team members are in resolving their concerns. However, some people mentioned issues related to contact difficulty, noting instances of long hold times or messages going unanswered. A small group of consumers also felt negative experiences, such as being treated rudely or encountering unforeseen problems, despite the positive help received from some agents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their patience, kindness, and extensive knowledge... See more

Customer service

People report positive experiences with customer service, praising staff for being exceptionally patient,... See more

Service

Users describe ambiguous interactions with service, reflecting a wide range of differing experiences. Some... See more

Response time

Reviewers express mixed feelings regarding response_time and communication. Some consumers note that hold... See more

User experience

Customers consistently note positive experiences with user experience, finding the process seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... See more

Company replied

Rated 5 out of 5 stars

We had issues with your system when registering our litter. We called in and fortunately spoke to Gloria who was extremly helpful and patient. She was able to correct the error and process our payme... See more

Company replied

Rated 5 out of 5 stars

Maria was lovely and so easy to talk too. So helpful and knowledgeable and helped me in so many more ways than I had called up for initially. She guided me to different areas of how the kennel club c... See more

Company replied


Company details

  1. Animal Protection Organization

Written by the company

We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(1,896)

148 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Natalie did a great job.

Natalie did a great job.

The wait in the phone was too long…

May 28, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you for your review. We apologise if you feel the wait to answer your call was too long.

Rated 5 out of 5 stars

Charlotte was wonderful and talked me…

Charlotte was wonderful and talked me through the whole process! After the computer kept timing me out.

Charlotte you are a real gem. Thanks so much!!

May 20, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you very much for your review. We appreciate your feedback.

Rated 5 out of 5 stars

Excellent telephone service

Fantastic assistance over the phone, Natalie was able to make the amendments needed to change a dogs details after the original owner used the wrong form.

May 14, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you for your review, we really appreciate it.

Rated 1 out of 5 stars

SLOW, and behind in terms of DNA technology…

Phoned today to get in touch regarding my Pedigree Poodles paperwork. I was told that without some missing papers from one parent that I could not register my dog with the KC (UK). The only way for me to do this would be to contact the original breeder whose number is no longer in use. Despite having my dogs DNA tested with certificates of 100% purebred status and additional vet verification of breed standards. I decided to opt for another Kennel Club and also for the purpose of registering any future litters I intend to have.
Despite the aforementioned it was tedious to get through on the line with many, many different options often looping back through if unfamiliar to the service.
They also could not use his DNA profile to link his family “papers” or his place in the line…
All in all I’d say there loss, to the extend
of any future DNA’s will not be carried out using them or their affiliates. I spend a lot on tests with over 300 tests on one of my pets. I will also use another provider to register any future litters.

I feel and also from what I’ve seen written on line this place is falling to the wayside, everything typed/written to the extent that it could hold more weight than an actual DNA test carried out in a professional lab via scientists. Technologically speaking this place is light years behind and they are losing out on customers far and wide.

May 12, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you for your review. We are sorry that you have suffered delays in your registrations; if you would like to get in touch for someone to look into this for you please use our Help Centre https://www.thekennelclub.org.uk/about-us/help-centre/help-centre-health-and-welfare/

Rated 5 out of 5 stars

Kennel Club Polite & Professional

Kennel Club
Staff always extremely polite and very professional.
I'll recommend Kennel Club without any type of doubts.
5 Star

May 12, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you for your review. We appreciate the time taken.

Rated 5 out of 5 stars

Excellent service.

I have had excellent help with my online litter registration from Gloria, who was very patient, and nothing was too much trouble.

May 9, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you for your feedback

Rated 5 out of 5 stars

Speedy response and solution to my issue

My issue was dealt with in a courteous professional manner.
I was made to feel valued by the member of staff who dealt with my query
The member of staff created a solution to my issue in a swift and efficient manner
I was really pleased with the experience and my confidence in the Kennel Club has greatly increased

May 8, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you very much for taking the time to leave us a review.

Rated 5 out of 5 stars

Other than the long automated intro

Other than the long automated intro, Amanda who dealt with my enquiry was very helpful and speedy and offered a very positive outcome to my query.

May 8, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you for your feedback.

Rated 5 out of 5 stars

Liv was really helpful in explaining…

Liv was really helpful in explaining steps I needed to take to register my litter and what forms I needed to complete in order to add my affix as the breeder, made a stressful time easier for me and I'm grateful for her help :)

May 6, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you for your review it is much appreciated.

Rated 5 out of 5 stars

Registering a puppy

Unsuccessful attempt to add kennel name to puppy I have bred via website. A quick phone call to Gloria in registrations and it was resolved instantly. Gloria’s service and friendly attitude was delightful.

May 2, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you for your review, we appreciate the time taken.

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