Royal Panda Reviews 1,602

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

The verification process is a joke. After submitting my bank account info with proof of address, they required a picture of my debit card. Since my name isn't on my debit card they require proof of de... See more

Company replied

Rated 1 out of 5 stars

Compete Scam, they will not let you withdraw any money. Don’t waste your time, if you contact support they will find plenty of reasons to reject your documents and finally block your access to their w... See more

Company replied

Rated 5 out of 5 stars

A literal shining light in rinse-city of Ontario online casinos. I hit Big on literally every slot I touched. Managed to x200 my deposit. I just wish they had a more rewarding bonus/ loyalty program.... See more

Company replied

Rated 1 out of 5 stars

Very bad site new owner leo vegas, it looks like it was sold to wolves in sheeps clothing!! This site went from excellent to worst!! Leo Vegas has purchased Royal Panda for a reported fee of €60... See more

Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gambling House
  4. Gambling Service
  5. Gaming service Provider

Written by the company

Royal Panda is a fully regulated online casino entertaining players with 1000s of Live Casino, Casino and classic slot games, like Book of Dead. Exclusive tables like Royal Panda Live Roulette and Royal Panda Live Blackjack are also available, along with Royal Jackpot—for your chance to win millions while playing jackpot games. With so many exciting games to choose from, you can start playing at home or on the go with a deposit as low as $10/€10. Use Skrill, Card, Apple Pay and Paypal to get started. Once all the legal bits (account verification) are completed, withdrawals are quick and easy with winnings typically paid within 5 days. On top of hassle-free deposits and withdrawals, new players can sign-up in just a few steps to enjoy a fun and rewarding experience from day one. And finally, to make sure you have a ‘royally good time’, Royal Panda’s customer service team is always available for any questions or advice, via live chat and email; with the Help Center offering answers to all the most common queries. Your experience matters, which is why your review will help us continue improving our service for you and other players. So tell us, what do you like most about Royal Panda?


Contact info

2.2

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Casino with awesome bonuses and…

Great Casino with awesome bonuses and other features.

December 28, 2023
Unprompted review
Royal Panda logo

Reply from Royal Panda

Hi,

Thank you for your kind feedback - we really do appreciate it! Here at Royal Panda we always strive to improve, so if you have any more feedback and/or suggestions then please do let us know

Kind regards, Royal Panda

Rated 1 out of 5 stars

They will rip you off. Caution

This casino makes it appear that registration is easy with a few simple identifiers. Then after you play and look to make a withdraw, they go through an incredibly difficult process requiring multiple pieces of identification. In my case, I had sent eight different documents to them and they still did not except my proof. They have $400 that I would say… Since it’ll be next to impossible for me to satisfy the requirements; they have now stolen it.

June 16, 2023
Unprompted review
Rated 1 out of 5 stars

Biggest scam

Biggest scam I won 150$ since April and they still won't give me my mi et always some stupid excuse and another save your money or use a reputable gaming site like old or 888 Casinos you will get your money out but not royal casino

June 14, 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service. Never got their welcome offer, asked where it is said I needed to spend 500 dollars to get it. don't play here. it's a scam

June 8, 2023
Unprompted review
Rated 1 out of 5 stars

Royal Panda Casino was a complete Disaster

I had such a bad experience with this Casino Site. This is a scam and do not expect any help from customer service. When I joined the Royal Panda, they did not ask for any verification. They let me withdraw a few times. But suddenly they asked for the documents to verify. I submitted my Id and address proof. I used 2 different cards to put some money as a deposit. First of all, it was shocking that they were asking for a debit/credit card picture to upload. But I still uploaded the debit card picture but they kept rejecting the document as they wanted me to upload both the card. It was so illogical to ask for pictures for both my cards then I talked to this customer service representative named Simon. He was doing the same thing just asking me to upload both card pictures. He was not even responding properly and reading what I was writing. With all the frustration I just closed the account without withdrawing my money from Royal Panda. my experience with Royal Panda Casino was a complete disaster. From the frustrating website design to the unhelpful customer support and convoluted withdrawal process, it's clear that this casino falls far short of providing a satisfactory gaming experience. I strongly advise anyone considering playing at Royal Panda Casino to look elsewhere for a more reputable and customer-oriented online casino.

June 7, 2023
Unprompted review
Rated 1 out of 5 stars

This site is really bad said I'd won 700…

This site is bad said I'd won 700 and sent all info they needed and kept coming back with an excuse on all wot a scam they are and liars said they could send reward back too my visa the one the deposit came from then asks for all this other verification for bank statement ID and conformation on every other thing then everytime I sent it wasn't good enough please please don't join this scam

May 25, 2023
Unprompted review
Rated 1 out of 5 stars

Really bad company deposit bonus really…

Really bad company deposit bonus really bad you need to deposit twice to get the deposit bonus which doesn't make any sense coz they states it's a 1st time deposit bonus but if I have to deposit one time to enable the bonus and then deposit again to get the bonus that becomes false advertisement it becomes a 2nd deposit bonus... also for the 100 spin you'll probably be like 1 out of 10 ppl to get it coz say yiu deposit 20$ you need to wager 400$ just to get the 100 free spins so like technically not free spins these casinos avoid at all costs resd t&c at all times DO NO WASTE YOUR TIME WITH THIS SITE

May 14, 2023
Unprompted review
Rated 1 out of 5 stars

I’m from Ontario and I had made an…

I’m from Ontario and I had made an account a year ago.Yesterday I deposited $40 and ended up winning $120. Upon withdrawing, Royal Panda decided I needed to make a new account under their new Ontario license, removing all my funds completely. So essentially they let me play, spend money and then when I won they decided I’m not aloud to keep the money. I wouldn’t recommend Royal Panda for shady business practices.

April 22, 2023
Unprompted review
Rated 1 out of 5 stars

This company is a fraud heartless…

This company is a fraud heartless thieves. I signed up and play some money and won some money so i press the withdrawal which it shows that my withdrawal is bending and nearly one day later theres still no money and i tried to login but they have lock me out and cancel my account. Please dont ever think of wasting your money. Everytime some one will write a honest reviews they will reply to cover their con jobs. The authorities where this company is operating should investigate this fraud. If its part of an international in US than the FBI should be notified and if its other countries than notify relevant law enforcement. Heartless Fraud Thieves these people are.

April 6, 2023
Unprompted review
Rated 5 out of 5 stars

SULTANPUR ROAD BEST DHABA

We were on the way to varanasi from noida and were looking for a place having decent lunch in route so that we can carry on our journey and not waste much time in the city in finding a good restaurant. First of all, the food was awesome and staff were well behaved. Good ambience and seating area. It's located outside the city that helps you to carry on your travel without spending time in the city traffic.

January 22, 2023
Unprompted review
Rated 1 out of 5 stars

Dont waste your money!!

Tried to withdrawl 2 sets of winnings turns out they needed verification after I was already verified and was just excuse afyer excuse after that so they didnt have to pay.

Complete Rip offs

February 23, 2022
Unprompted review
Royal Panda logo

Reply from Royal Panda

Hi Chayne

Verification can be triggered at anytime in your journey, sometimes because we need additional information or that something was missing from the first time. Verification is an obligation as we're a licensed casino and if you have any questions regarding this, please reach out to our support!

Thanks!

Rated 5 out of 5 stars

Great casino.

If you are looking for a casino with fast responding support and fast verifications you should definitely use Royal Panda Casino. I am very pleased to say that everything went smooth from verification process to my first withdrawal. Usually only take 1 business day for me to recieve my money. 5/5!

January 1, 2023
Unprompted review
Royal Panda logo

Reply from Royal Panda

Hi Christofer!

Fantastic to hear this, wow!
Many thanks for leaving this nice review here! Wishing you a great week.

Best,
Royal Panda

Rated 1 out of 5 stars

Stealing money

Stealing money. 16.08€ on account. I set 100 spins on game for 0.20c bet. It ended after 57 spins and no money on account. How is that possible?

January 1, 2023
Unprompted review
Royal Panda logo

Reply from Royal Panda

Hi

Thank you for reaching out to us regarding this matter. We are very sorry to hear that you feel this way. I want to assure you that we are a licensed online casino and follow strict regulations to ensure fairness to all of our customers.

All of the slots we host on our site are regulated by the gaming licenses we hold and are operated by random number generators, meaning every outcome of every round is completely random. We rent all of our games from different providers, which means that you have the same chance to win with us as you have on any other gaming site.

We can not control the outcome of the games, and we feel that this is a good thing as this means everyone has an equal chance to win!

We hope this makes this matter more clear and thank you for reaching out to us again!

Kind regards, Royal Panda!

Rated 1 out of 5 stars

To much money, never had fun.

Didn't know LeoVegas bought this s*it, if i knew i'd closed my accound imidiately and never deposit, but, unknown, I deposited 700€ I had a bonus on dog house in all this money, the bonus paid 16€ on 2.4€ stack so good luck with LeoVegas and Royal Panda casino. 😁👍

December 13, 2022
Unprompted review
Rated 1 out of 5 stars

Where is my money?

Its been almost 2 months that I am waiting for my money. I had 48 000 INR on my account. But since Royal Panda is not available in India anymore I could not log in to withdrawal. They have asked me to send them bank details for international transaction. I have sent them all details and they said withdrawal is approved. But it's been more than one month and I have not received any money on my account!

October 23, 2022
Unprompted review
Royal Panda logo

Reply from Royal Panda

Hi Satyana
We are sincerely sorry for any inconvenience. Please know that we always strive to improve and that is why it is very important for us to know these things. We sent you an email through Trustpilot asking for more details. We are very grateful for your patience and we will do our best to solve this!
Kind regards, Royal Panda

Rated 5 out of 5 stars

Ist withdrawal

Ist withdrawal, withdrew at night, was in my bank in the morning when I woke, great site

November 3, 2022
Unprompted review
Royal Panda logo

Reply from Royal Panda

Hi Valerie!

Amazing to hear, have a great monday!

Rated 1 out of 5 stars

Scam!

Scam!! They will tell you that your money will be deposited and it never will

October 15, 2022
Unprompted review
Royal Panda logo

Reply from Royal Panda

Hi Lia

Thank you for reaching out to us. We are very sorry to hear that you have experienced issues when trying to deposit on your account, this is not the experience we wish for you to have with us! There can be many reasons why a deposit may not work on your account, so we kindly ask for you to attempt some of the following steps:

The first thing we advise you to check is, if you have any limits set up on your account, that are supposed to make sure you do not go over your personal budget. If you find that there is a limit you might have reached your budget and can therefore not deposit. You can amend personal set limits, however, please keep in mind to only amend them according to your affordability. Should you increase limits after careful consideration, they will be subject to a cool off period in line with our license provider.

Sometimes, a deposit might fail as the full payment process was not fully completed, for example, your payment provider might require you to verify the transaction via a separate step such as 3DS Secure.

We also ask you to attempt troubleshooting to resolve the issue, by clearing cookies and cache on your browser or attempting to access the site via a different browser or device.

You can also check with your payment provider to see if there are potential issues affecting your method that won’t allow you to deposit on the site at this time.

If none of these steps manage to resolve your issue, you can contact our support team via Live Chat where we will be more than happy to investigate this matter on our side to hopefully provide you with a resolution as soon as possible!

We thank you for your patience and understanding!

Kind regards, Royal Panda

Rated 1 out of 5 stars

Terrible Service

I have an account with royal panda that was closed randomly 4 days ago. No reason given. A lot of money in the account. Every time I try to contact customer support they can’t help me and come up with new excuses as to why I can’t get into my account. I’m still fighting with them over it. Do not join this casino. They will just take your money and kick you out.

September 25, 2022
Unprompted review
Royal Panda logo

Reply from Royal Panda

Hi Jonah

We are sorry to hear that you are not satisfied with your experience at Royal Panda. We have noted your feedback, which is really important for us in order to improve.

Kind regards, Royal Panda

Rated 1 out of 5 stars

WILL NOT RELEASE MY WINNINGS!

Will not give me my winnings despite me giving them 5 verification documents which all have been approved. Talked to several agents and no help whatsoever. My withdrawal is canceled every morning and the funds are back in my wallet. Now they have run out of excuses of blaming me to release my winnings. Now they say it is an ‘internal problem’. This is the worst casino I have ever dealt with. I have put In two complaints with igaming and IAGCO. I will keep trying every day until I get my winnings from this scam of a company and then I will exclude myself from them forever. Warning: Don’t go there.

September 25, 2022
Unprompted review
Royal Panda logo

Reply from Royal Panda

Hi Ann

We are sincerely sorry to hear that you experience this. Our ambition is to deliver the best experience and service possible for you, and in this case we are not satisfied. Would you kindly get in touch with us with email at support-ca@royalpanda.com and one of our customer support agents will help you as soon as possible. If you want you can also check out our help center where we gathered the most useful information about frequently asked queries. Such as verification, withdrawal and how to get your welcome offer. Please do not hesitate to check it out before contacting our support.

We truly appreciate your time to write this review even though you are not satisfied. Let’s make sure we solve this for you!

Kind regards, Royal Panda

Rated 1 out of 5 stars

I have been jerked around by this…

I have been jerked around by this company. I tried to withdraw using every method. All my documents were verified. I was told to try again, which I did. Now I am out of the country for 8 months and can’t login. I have been emailing constantly with no assistance just the same excuses to upload documents which I can’t do from outside the country. This was their error and they refuse to do anything except come up with more excuses

September 1, 2022
Unprompted review
Royal Panda logo

Reply from Royal Panda

Hi Bunny

Thank you for letting us know about this. Of course, this is not the experience we wish for you to have. Therefore we have now sent you an email through Trustpilot asking for more details. Once you have sent them to us we can get in touch with you and settle your query.
We are very grateful for your patience and understanding.
Kind regards, Royal Panda

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