Royal Routes UK Reviews 

160
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, friendly, and patient when organizing complex family holidays. People consistently find the booking process to be smooth, highly informative, and completely stress-free from start to finish. Travelers truly appreciate receiving great deals, wonderful destination recommendations, and excellent ongoing support throughout their entire travel planning journey. However, some people mentioned experiencing communication difficulties, unexpectedly high name-change fees, and service issues after the trip started. A few reviewers expressed frustration regarding unresponsive support channels once their travels had officially begun.

What people talk about most

Staff

Users describe positive interactions with staff, praising them for being exceptionally helpful, professional,... See more

Holidays

Customers consistently note positive experiences with holidays, highlighting how simple the booking process... See more

Booking process

Clients share positive opinions on the booking process, highlighting how advisors make arrangements easy and... See more

Service

Consumers find service to be positive, highlighting smooth and stress-free booking experiences. Reviewers... See more

Customer service

Customers report widespread satisfaction with customer service, highlighting helpful and patient staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Royal Routes UK booking system is very easy and informative. You tell them what you want to do they will get back asap to you with a very competitive price. Easy instructions to follow. I was a bit ju... See more

Company replied

Rated 5 out of 5 stars

I just had an enquiry about a trip to Disney for my son birthday in May next year ❤️ 😍, the lady ,her name is Clara ,was very receptive, quickly responded to me woth a quote, even when I realised... See more

Company replied

Rated 5 out of 5 stars

I was booking gor holiday first time with Royal Routes uk , after watching online advertisement I was so scared of being scammed But Simon worked very hard , make me feel friendly answer all my... See more

Rated 5 out of 5 stars

Clara has been amazing and nothing has been too much trouble. We asked for so many different variations for our trip and she came back in great time with all the information. I would definitely recomm... See more


Company details

  1. Travel Agency
  2. Airline Ticket Agency

Written by the company

At, Royal Routes we believe that traveling should be stress-free and enjoyable. That’s why we offer various travel services catering to your needs. Whether you’re planning a family vacation, a romantic getaway, or a solo adventure, we’ve got you covered. We help you explore the world with ease and comfort. We are a team of experienced travel enthusiasts passionate about creating memorable client experiences. Our goal is to provide you with the best travel experiences, no matter where you want to go or what you want to do. Our team comprises travel experts with extensive knowledge of destinations, cultures, and travel styles. We take the time to understand your travel preferences and provide personalized recommendations that suit your needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

160 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(160)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

Dexter has been most helpful with…

Dexter has been most helpful with booking our trip to Disney for Dec. All questions were answered to help and he worked late to get our booking confirmed and finalised. Now to wait for the trip and see the smiles and on my children’s faces 😊

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Wilfred was absolutely great

Wilfred was absolutely great
Wilfred was absolutely great at helping me book our trip to disneyland paris for November Quick responses and always there to help & answer my questions Amazing service. Thank you again

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Eric was a absolute star 🌟 he answered all questions and explored a few different quotes ,so we had deals to compare . He got back to me so promptly too ! 100% recommend Royal Routes

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

I booked a trip to Disneyland Paris in…

I booked a trip to Disneyland Paris in Aug with Nora. She was so helpful and answered all the questions i had, and any reccomendations i had. We went in Jan and everything went so smoothly from start to finish. We will definetely be booking again with Royal Routes. Nora thanks so much. Kids had a ball. :-)

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

I was passed the details for Royal routes via a friend and was put in touch with Dexter. I provided him with a rough outline of what i was looking for in the hope I could get a good deal, and i qlwas blown away! Dexter worked quickly to obtain a quote and was able to tweak this for me to be absolutely perfect! Nothing was too much trouble even working till 10.30pm to finalise all the details! We are booked to visit Disneyland Paris next august something I didnt think would ever be possible! A big thankyou to Dexter! Will most definitely be using him/Royal routes for all our future holidays!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

The gentleman who helped with my…

The gentleman who helped with my booking whose name was Eric was absolutely amazing asking about who was going and when I explained we were going form my grandson birthday who is Autistic and nonverbal and loves toy story he said he would put a cake and balloons i our room,he even put me in touch with a website that provides mobility scooters ass I struggle with my mobility

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Booking for Disneyland Paris

Wilfred has been amazing from start to finish with me even asking many of questions!
Quick responses on messages and very polite and professional I highly recommend booking through Royal routes! Roll on June to Disney land Paris FROZEN 🥶 my daughter is the happiest girl ever right now!!

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

It's been an awesome experience using…

It's been an awesome experience using royal routes UK. I was looking for a cheap holiday package for myself and group of friends to Thailand. Dexter was so helpful and professional giving us a perfect package, from the flight booking to the hotel booking, he made everything seamless and easy for us. Thank you Dexter for a top- notch service. I hope to come back after the trip to give more positive feedback!

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Dexter was so helpful

Dexter was so helpful, he changed hotels for me without any issues, I will be using this company from now on thank you dexter for all your help with the booking

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Dexter is very kind and available to…

Dexter is very kind and available to help with any questions. When the searched holiday wasn't suitable for my family he was happy to organize a different holiday that would be more suitable for us.

February 15, 2026
Unprompted review

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