Royal Routes UK Reviews 

160
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, friendly, and patient when organizing complex family holidays. People consistently find the booking process to be smooth, highly informative, and completely stress-free from start to finish. Travelers truly appreciate receiving great deals, wonderful destination recommendations, and excellent ongoing support throughout their entire travel planning journey. However, some people mentioned experiencing communication difficulties, unexpectedly high name-change fees, and service issues after the trip started. A few reviewers expressed frustration regarding unresponsive support channels once their travels had officially begun.

What people talk about most

Staff

Users describe positive interactions with staff, praising them for being exceptionally helpful, professional,... See more

Holidays

Customers consistently note positive experiences with holidays, highlighting how simple the booking process... See more

Booking process

Clients share positive opinions on the booking process, highlighting how advisors make arrangements easy and... See more

Service

Consumers find service to be positive, highlighting smooth and stress-free booking experiences. Reviewers... See more

Customer service

Customers report widespread satisfaction with customer service, highlighting helpful and patient staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Royal Routes UK booking system is very easy and informative. You tell them what you want to do they will get back asap to you with a very competitive price. Easy instructions to follow. I was a bit ju... See more

Company replied

Rated 5 out of 5 stars

I just had an enquiry about a trip to Disney for my son birthday in May next year ❤️ 😍, the lady ,her name is Clara ,was very receptive, quickly responded to me woth a quote, even when I realised... See more

Company replied

Rated 5 out of 5 stars

I was booking gor holiday first time with Royal Routes uk , after watching online advertisement I was so scared of being scammed But Simon worked very hard , make me feel friendly answer all my... See more

Rated 5 out of 5 stars

Clara has been amazing and nothing has been too much trouble. We asked for so many different variations for our trip and she came back in great time with all the information. I would definitely recomm... See more


Company details

  1. Travel Agency
  2. Airline Ticket Agency

Written by the company

At, Royal Routes we believe that traveling should be stress-free and enjoyable. That’s why we offer various travel services catering to your needs. Whether you’re planning a family vacation, a romantic getaway, or a solo adventure, we’ve got you covered. We help you explore the world with ease and comfort. We are a team of experienced travel enthusiasts passionate about creating memorable client experiences. Our goal is to provide you with the best travel experiences, no matter where you want to go or what you want to do. Our team comprises travel experts with extensive knowledge of destinations, cultures, and travel styles. We take the time to understand your travel preferences and provide personalized recommendations that suit your needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(160)

122 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

DLP break

Clara has been amazing along the booking process. Always answers my (many) questions in a very friendly and efficient manner. Cannot wait for our DLP break at Christmas and I have full confidence it will be perfect, thanks to Clara. 🙂

October 21, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Thank you for your wonderful feedback! We're so pleased to hear Clara made the booking process so smooth with her friendly and efficient service. We've shared your kind words with her, she'll be delighted.

We're just as excited for your DLP break and are confident it will be a perfect Christmas getaway. We can't wait to hear all about it

Regards,
Team Royal Routes ✈️

Rated 5 out of 5 stars

Great booking service from Dexter

Great booking service from Dexter , very helpful with everything I enquired about , would definitely recommend

October 17, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Hi Jordan, thank you for your excellent 5-star rating and your positive feedback. We hope to welcome you on a journey with us in the future. 😇🙌

Team Royal Routes ✈️

Rated 5 out of 5 stars

I just had an enquiry about a trip to…Paris Disneyland

I just had an enquiry about a trip to Disney for my son birthday in May next year ❤️ 😍, the lady ,her name is Clara ,was very receptive, quickly responded to me woth a quote, even when I realised tye dater what I asked can be tye same dates when my son may have his residential trip or his Sats exam, she saud d is not going to be rushing so once I have found dates can came back to her and she can found another dates if in case is interference with my dates !
Thank you and well done for being so helpful!
Kindly regards
Ane

October 18, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Hi Ane,
Thank you so much for your wonderful feedback! ✨ We're delighted to hear about your fantastic experience with Clara and that she made planning your son's birthday trip so easy and stressfree.

We truly appreciate you sharing your kind words and helping us grow! 😇

Team Royal Routes ✈️

Rated 5 out of 5 stars

The response from Clara after my…

The response from Clara after my initial enquiry was really prompt. The information provided was r comprehensive and clear and again, was provided quickly. Clara has been friendly, super-helpful and super-efficient and I would not hesitate to recommend this company.

October 17, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Hi Jackie,
Thank you so much for this wonderful feedback! 🌟 We are thrilled to hear about your exceptional experience with Clara and that her prompt and efficient service was so helpful.

We truly appreciate your recommendation and look forward to assisting you with your travel plans! 🫡

Team Royal Routes ✈️

Rated 5 out of 5 stars

I asked royal routes for a quote and…

I asked royal routes for a quote and the agent Nora was swift with a response. She came back with everything I asked for and more. What a fantastic company with friendly staff who can not do enough for you 5*

October 15, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Hello Mark,
It's wonderful to hear that Nora's swift and thorough service made your experience so positive. we're delighted she could assist you with everything you needed and more! 😊

Thank you for taking the time to highlight our team's efforts with this fantastic 5-star review. 🌟

Team Royal Routes ✈️

Rated 5 out of 5 stars

A very reasonable quote for a holiday

I was looking for a good quote for a family holiday to Paris Disney world and Dexter has given us a very good price on this holiday. he was very quick with his quote and very professional answering our questions . with highly recommend this company.

October 6, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Hello Karen,
We're absolutely thrilled that Dexter was able to provide you with a great quote and professional service for your family holiday to Disney! 🎢

Thank you so much for your high recommendation, it truly means the world to us. 🙌😇

Team royal routes ✈️

Rated 5 out of 5 stars

Superb service from Dexter

Would highly recommend Royal routes uk to anybody. The service we have had from Dexter has been outstanding. He has been so patient and very professional. Nothing was too much trouble. We would certainly be using this company next year for our next holiday without a doubt, it’s been a pleasure thank you, Dexter.

October 8, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Hello Tracy,
We are so grateful for your incredibly kind words and thrilled to hear that Dexter provided you with such outstanding, patient, and professional service. 🙌

It was our genuine pleasure to assist you, and we cannot wait to help plan your next holiday adventure! 😊

Team Royal Routes ✈️

Rated 5 out of 5 stars

Excellent service from Nora

Excellent service from Nora - she was very patient and worked till late in the evening trying to find us the perfect holiday - thank you

October 1, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Hello Angela,
Thank you so much for your lovely feedback! 💖 We're over the moon to hear about the excellent and dedicated service Nora provided while working to find your perfect holiday. 🌟

We truly appreciate you taking the time to share your kind words.

Team Royal Routes ✈️

Rated 4 out of 5 stars

Excellent service provided by Dexter

Excellent service provided by Dexter, thanks.

October 7, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Thank you for the great feedback, N. Reynolds! We're delighted Dexter provided excellent service and are always here to help you. ⭐

Team Royal Routes ✈️

Rated 5 out of 5 stars

Clara excellent service

Excellent service by Clara she explained so well give us nice deals thank you so much for your help and give us Excellent package you are the best CLARA

October 1, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Thank you, Saima! We're thrilled Clara provided you with excellent service and a great package. 👍

Always happy to help! 🙌😇

Team Royal Routes ✈️

Rated 5 out of 5 stars

Excellent service from Nora

Excellent service from Nora. Whole booking process was easy and simple.

October 1, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Thank you, Mr. Hassan! We're so glad Nora made your booking process easy and provided excellent service. 🌟

Happy travels! 🙌😇

Team Royal Routes ✈️

Rated 5 out of 5 stars

Thank you very much for your promptness…

Thank you very much for your promptness and help,Nora!

October 1, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Hello Anca,
Thank you so much for your kind words! We're delighted to hear that Nora provided you with prompt and helpful service. ❤️

We look forward to helping you with your future travels! 😊🌟

Team Royal Routes ✈️

Rated 5 out of 5 stars

Dexter was very helpful and provided me…

Dexter was very helpful and provided me very quickly with all the information I required

September 26, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Hello Jo,
It's fantastic to hear that Dexter was so helpful and quick to provide you with all the information you needed. Thank you for your wonderful feedback! 🌟😊

We look forward to assisting you with your travel plans.🙌

Team Royal Routes ✈️

Rated 5 out of 5 stars

Dexter has been so helpful amazing …

Dexter has been so helpful amazing answering any questions fast reply and finding amazing deal thank u 😊

September 25, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Hello Jade,
Thank you so much for your wonderful feedback! We're thrilled to know you had such a positive experience with the service and support provided by Dexter.🤩

We truly appreciate you taking the time to share your kind words and look forward to assisting you again soon! 🙂🙌

Team Royal Routes ✈️

Rated 5 out of 5 stars

Really prompt response and tailored a…

Really prompt response and tailored a trip to suit my needs

September 22, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Thank you, Jenny! We're delighted you loved the prompt, tailored service.🙌
Looking forward to helping with your future travels! 🙂

Team Royal Routes ✈️

Rated 5 out of 5 stars

Really efficient and helpful

Dexter dealt with my enquiry promptly and professionally.

September 10, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Thank you, Ema! We're thrilled you had such a positive experience.Looking forward to assisting you again soon! 🙌🤩

Team Royal Routes ✈️

Rated 5 out of 5 stars

Great service from Dexter

Great service from Dexter. He was very attentive even after me changing dates , hotels etc . He was amazing in booking the holiday I wanted, finding the best deals possible. Thank you for being so patient Dexter !

September 12, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Thank you, Daljit! We're thrilled to hear you received such attentive and patient service, and that we could help book your perfect holiday. 🙂

We truly appreciate your wonderful feedback! ☺️🙌

Team Royal Routes ✈️

Rated 5 out of 5 stars

All very good on the booking side. Just got to wait next year when we go.

Royal Routes UK booking system is very easy and informative. You tell them what you want to do they will get back asap to you with a very competitive price. Easy instructions to follow. I was a bit jubilant a first doing through Royal Routes UK as never heard of them. Dexter was amazing with all communication via What’s App and email.

September 6, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Hello Paul,
Thank you so much for taking the time to share your detailed and wonderful feedback! ⭐ We're delighted to hear you found our booking system easy to use and appreciate you highlighting Dexter's amazing communication and support. ☺️

We're just as excited as you are for your trip next year and look forward to helping you create unforgettable memories! 🥰🤩

Team Royal Routes ✈️

Rated 5 out of 5 stars

Great service from royal routes

Had an excellent holiday from flight there to flight back and everything in between. Dexter was brilliant answering all my questions before we went, during the holiday and return journey i was fully aware of all details even down to in flight meals, I will definitely be using royal routes for my next holiday. They totally put any concerns o rest and provided an excellent round service.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Hotel and Disneyland tickets

I booked a hotel and Disneyland tickets through this agency and couldn’t be happier! The price was fantastic and the hotel was very family-friendly, with great activities for everyone. The bedrooms were exceptional, breakfast was included, and there was even a free shuttle straight to Disneyland which made everything so convenient. The only extra was the standard city tax on arrival, which is normal. No issues at all – the whole process was smooth and stress-free. I’ll definitely be booking with them again for my next trip!

August 18, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look