Royal Routes UK Reviews 

160
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, friendly, and patient when organizing complex family holidays. People consistently find the booking process to be smooth, highly informative, and completely stress-free from start to finish. Travelers truly appreciate receiving great deals, wonderful destination recommendations, and excellent ongoing support throughout their entire travel planning journey. However, some people mentioned experiencing communication difficulties, unexpectedly high name-change fees, and service issues after the trip started. A few reviewers expressed frustration regarding unresponsive support channels once their travels had officially begun.

What people talk about most

Staff

Users describe positive interactions with staff, praising them for being exceptionally helpful, professional,... See more

Holidays

Customers consistently note positive experiences with holidays, highlighting how simple the booking process... See more

Booking process

Clients share positive opinions on the booking process, highlighting how advisors make arrangements easy and... See more

Service

Consumers find service to be positive, highlighting smooth and stress-free booking experiences. Reviewers... See more

Customer service

Customers report widespread satisfaction with customer service, highlighting helpful and patient staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Royal Routes UK booking system is very easy and informative. You tell them what you want to do they will get back asap to you with a very competitive price. Easy instructions to follow. I was a bit ju... See more

Company replied

Rated 5 out of 5 stars

I just had an enquiry about a trip to Disney for my son birthday in May next year ❤️ 😍, the lady ,her name is Clara ,was very receptive, quickly responded to me woth a quote, even when I realised... See more

Company replied

Rated 5 out of 5 stars

I was booking gor holiday first time with Royal Routes uk , after watching online advertisement I was so scared of being scammed But Simon worked very hard , make me feel friendly answer all my... See more

Rated 5 out of 5 stars

Clara has been amazing and nothing has been too much trouble. We asked for so many different variations for our trip and she came back in great time with all the information. I would definitely recomm... See more


Company details

  1. Travel Agency
  2. Airline Ticket Agency

Written by the company

At, Royal Routes we believe that traveling should be stress-free and enjoyable. That’s why we offer various travel services catering to your needs. Whether you’re planning a family vacation, a romantic getaway, or a solo adventure, we’ve got you covered. We help you explore the world with ease and comfort. We are a team of experienced travel enthusiasts passionate about creating memorable client experiences. Our goal is to provide you with the best travel experiences, no matter where you want to go or what you want to do. Our team comprises travel experts with extensive knowledge of destinations, cultures, and travel styles. We take the time to understand your travel preferences and provide personalized recommendations that suit your needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

160 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(160)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 service

I’ve just booked Mexico for me and my partner. Our travel agent Nora couldn’t have been any better no faults such a lovely woman and puts her all in to get everything she can to help and make sure your holiday is exactly how you want. Would 100% recommend definitely booking with Nora again.

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond

Thank you to Dexter to all the time he put into looking for a holiday fore and my family . Very quick to respond and also very understanding. Highly Recommended. Dexter your a credit to the team 😀

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

The agent Clara

The agent Clara, was very patient and helpful, she did her best to ensure I hot the perfect holiday, I had wanted. When I wasn't satisfied with the dates and flight tines, she took time to go through them and ensure I got the correct and best deal. Her responses were quick ,and she is knowledgeable about what she is doing. The whole process was easy, I won't hesitate to book another holiday and would certainly recommend this company for anyone who wants a decent holiday.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Krakow trip

Nora was extremely helpful from the minute we booked to go to Krakow . She helped us with the checking in process as we were having problems with that . Our organised tour to Auschwitz went ahead smoothly without any hitches and she even checked in with us whilst we were in Krakow

November 24, 2025
Unprompted review
Rated 4 out of 5 stars

Very informative and helpful .

Very informative and helpful in taking me through possible travel arrangements and around the airport schedules to suit my travel plans. I will most likely be back in touch soon and be looking for similar destinations for not only myself but with my daughter to accompany me.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Dexter

Dexter was super helpful and very quick to respond to messages.
Thank you for all your help

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Disneyland

Recently booked with Royal Routes to go to Disneyland Paris for Halloween.
Booking was simple and took the stress out of organising the holiday. Quickly received tickets for flights and entry.
Everything simple and straightforward, small misunderstanding with an extra payment but was quickly sorted by Nora and refund was received before the holiday!

Had a wonderful time in Disneyland, hotel was great and we had truly magical holiday with no worries thanks to Nora and all the staff at Royal Routes!

Already planning our next holiday with them.
Thank you!

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

3 city Italy

The attention to detail, the ability at short notice to rearrange routes and offer alternatives. Dexter helped me to find what I wanted and when I wanted it.

November 5, 2025
Unprompted review
Rated 4 out of 5 stars

Very helpful

I was very impressed with how supportive Dexter and the team were when booking my family holiday to Disneyland. It was a worry for me as I found them on FB and was worried when I paid my money but it was all booked and we had the best time.
The only downfall I would say was the extortionist cost of changing a name on the holiday 2 weeks before we went which was £420!

October 23, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Hi Sophie,

Thank you for your positive feedback regarding your recent Disneyland holiday and the supportive service provided by Dexter and our team.

We sincerely appreciate your understanding concerning the name change fee incurred. Please be assured that this cost was directly levied by the airline and excursion suppliers, and was beyond our control, particularly given its proximity to your departure date.

We value your trust and look forward to assisting you with future travel plans

Regards,
Team Royal Routes ✈️

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
I’ve had such a great experience booking with Nora! She’s been an amazing agent always so friendly, helpful, and patient. It’s really easy to book holidays with them, and they offer such a wide range of lovely options to choose from.

What I really appreciate is how quickly they reply and how they always take the time to answer all my questions, no matter how small. Everything feels smooth and stress-free from start to finish.

I would definitely recommend Nora and the team to anyone looking to book their next holiday truly excellent service and a pleasure to deal with every time!

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service from Dexter

Great customer service from Dexter. Even happy to requote with different travel options for us. Really happy with the experience, very convenient. Many Thanks

October 25, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Thank you for the wonderful review! We're delighted Dexter provided such great service, especially by re-quoting your options.
We've shared your kind words with him and look forward to helping you again soon.

Regards,
Team Royal Routes ✈️

Rated 5 out of 5 stars

My experience was absolutely amazing

My experience was absolutely amazing. I would definitely recommend this company to everyone.
Clara was so kind, helpful, supportive and very understanding.
She answered all of my questions. And eased any anxieties I had. She took time out to make me fully understand any worries I had.

The company are very reliable, trustworthy and loyal. And I would definitely be using them again in the future.

October 24, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Thank you so much for your fantastic feedback! We are thrilled to hear your experience with Clara was absolutely amazing. Providing kind, patient, and understanding support is our goal, and we're so glad she eased your anxieties.
We've passed your lovely words on to her and look forward to welcoming you back in the future!


Regards,
Team Royal Routes ✈️

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