I have used royal vapes online before but this time I went to the shop in Stratford upon Avon. My partner was after some nic salts but is indecisive and when she saw the amount available a bit confus... See more
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Review summary
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Reviews shaping this summary
Had a problem with nic salt bottle tops ( could not undo them). Contacted royal vapes, who responded straight away, and will endeavor to make sure that all will be well in future. Delighted with effic... See more
Company replied
Their shipping is speedy so no long wait when running low. I managed to get my favourite flavour which everywhere else was sold out (it’s been discontinued 😢) so have stocked up and will be get... See more
Company replied
Cannot recommend enough.Brill fast delivery.Always updated on journey of my order.Item itself is superb.Def say use Royal Vapes to every vaper.👍
Company replied
Company details
Written by the company
Warwickshire's No 1 Vape company, offering competitively priced products and unrivalled service online and in stores.
Contact info
United Kingdom
- contact@royalvapes.co.uk
- royalvapes.co.uk
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love these vapes
I love these vapes, so many different flavours and they are very nice .. they even come with refills.. thank you royal vapes
September 9, 2025
Unprompted review
Reply from Royal Vapes
Thank you for your lovely review Steven!
We’re so glad you’re enjoying the variety of flavours and the refill option.
Your support means a lot to us!
Reply from Royal Vapes
Thank you for your review Alan!
We’re so pleased you’re happy with the value and speedy delivery. We look forward to serving you again soon. :)
Great products great service delivery…
Great products great service delivery so quick
September 4, 2025
Unprompted review
Reply from Royal Vapes
Thank you for your kind feedback Sara!
We’re delighted you’re happy with our products, service, and speedy delivery. We look forward to serving you again soon! :)
Fast and efficient
Fast and efficient, came at around 19:30, well within the alloted times for same day delivery.
Will be using again. :)
September 2, 2025
Unprompted review
Reply from Royal Vapes
Thank you for your kind words Louie!
We are so pleased your were impressed with our fast and efficient delivery service.
We look forward to you being a repeat customer with us, your support means a lot! :)
Just happened to find this shop whilst…
Just happened to find this shop whilst on hoilday, lovely little gem it is, sell liquid that I can only purchase on line from website that are miles away from my home town in derby
August 30, 2025
Unprompted review
Reply from Royal Vapes
Thank you for your lovely review Carol!
We’re so glad you found us while on holiday and even happier we could provide the liquids you usually have to order from far away.
You can continue to purchase goods from us when you are home via www.royalvapes.co.uk
We offer alternative shipping options including DPD next business day service for orders placed before 3pm so you will not have to wait long for a delivery!
We look forward to serving you again soon :)
Reply from Royal Vapes
Thank you for the great review.
We’re so pleased you’re satisfied with both the delivery time and the products.
Your support means a lot to us Gavin!
Reply from Royal Vapes
Thank you for your review Joyce! We’re so glad you’re enjoying the flavours and speedy delivery.
Reply from Royal Vapes
Thank you for your feedback! We're glad you found our store well stocked and our team friendly!
We really appreciate your support.
Evri delivery took 5 days to arrive at…
Evri delivery took 5 days to arrive at collection point wish I had saved money in delivery and collected in store. Not impressed
August 22, 2025
Unprompted review
Reply from Royal Vapes
Hi Tracy, thank you for your feedback.
We are sorry to hear you experienced a delay with the courier on this occasion, we understand this is not ideal.
Please reach out to our customer services team at contact@royalvapes.co.uk so they can look into this matter for you.
Perfect service would def I buy again
Perfect service would def I buy again
August 20, 2025
Unprompted review
Reply from Royal Vapes
Thank you for your kind review Sandra!
We’re so pleased you had a perfect experience and look forward to serving you again.
Don't give refunds
Wouldn't give refund vape didn't have a fault so why no refund never shop here again & will spread the warning NO REFUNDS
August 20, 2025
Unprompted review
Reply from Royal Vapes
Hi Lorraine,
We’re sorry to hear you feel this way. We did fully inspect your device and confirmed it was not faulty. Our returns policy and the 30-day guarantee cover faulty products, but once a device has been used it cannot be refunded simply due to a change of mind, in line with consumer regulations.
We did add reward points to your account as a goodwill gesture and returned your device to you. We always aim to be fair and transparent with our customers, and we regret this wasn’t the outcome you wanted.
Excellent service
Very good delivery service and the products I buy(zuess) are top quality. I've tried other companies who claim to deliver fast but don't, I've never been let down by Royal Vapes.
August 2, 2025
Unprompted review
Reply from Royal Vapes
Thank you for your wonderful review Simon!
We’re so pleased to hear you’re happy with both our delivery service and the quality of your Zeus products. We truly appreciate your loyalty!
Best value CBD
I found Royal Vapes to be the best value for CBD carts. Bought a couple Aztec carts. Fast dispatch/delivery and well packaged, no complaints!
August 11, 2025
Unprompted review
Reply from Royal Vapes
Thank you for your great feedback Rob!
We’re delighted you found excellent value with our CBD carts and that your order arrived quickly and well packaged. We really appreciate your support!
My elf bar vapes
Delivery is always when they say it will be. Always inform you if anything is out of stock and when it will be available again. Great service
August 16, 2025
Unprompted review
Reply from Royal Vapes
Thank you for your kind words Janice!
We’re delighted to know you’re happy with our reliable delivery and communication. Providing great service is always our priority, we look forward to serving you again soon.
I love the deals royal vapes has to…
I love the deals royal vapes has to offer i bought 10 pods for 48 quid great and lasts for 2 months highly recommend dojo blast 10k
August 11, 2025
Unprompted review
Reply from Royal Vapes
Thanks for your fantastic feedback!
We’re so glad you’re enjoying the great value deals and that the pods are lasting you well.
Dojo Blast 10K is a brilliant choice, we really appreciate your recommendation!
Reply from Royal Vapes
Thank you so much for your lovely review Jules!
We’re delighted to hear you found the ordering process simple, your items well packaged, and delivery nice and quick. Your feedback means a lot to us and we look forward to serving you again soon!
Great company- good prices
Great company- good prices, great delivery never had any problems and only buy from these guys now.
August 8, 2025
Unprompted review
Reply from Royal Vapes
Thanks so much for your kind words and loyalty Jennifer! We’re thrilled you’re happy with our prices, delivery, and service.
Went into the new Coventry superstore…
Went into the new Coventry superstore and was amazing by the huge selection of products on offer and the service was amazing from the staff.
Will definitely recommend to friends and family who vape.
August 9, 2025
Unprompted review
Reply from Royal Vapes
Thank you for visiting our new Coventry store Jay! We’re so pleased you enjoyed the wide selection and our team’s service. Your recommendation means a lot to us!
Easy to order online and pay
Easy to order online and pay. Good prices with lots of special deals. Orders dispatched promptly and arrived within a couple of days.
August 6, 2025
Unprompted review
Reply from Royal Vapes
Thank you for your positive review Julie!
We’re delighted you found ordering easy and enjoyed our prices, deals, and speedy delivery :)
We look forward to serving you again soon!
Quick delivery not all flavours are available
Quick delivery shame not all flavours are available
August 6, 2025
Unprompted review
Reply from Royal Vapes
Thank you for your feedback! We're glad your order arrived quickly.
With regards to stock we work hard to ensure we have a wide variety available at all times, if you are after something specific please reach out to our team at contact@royalvaoes.co.uk so they can advise you on possible timescales of new stock.
We look forward to serving you again soon!
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