I have been bed bound for 3 years and needed treatments done. Rozi was very punctual and professional. She was gentle and kind taking my immobility. She trimmed and manicured my nails and I had so... See more
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**Rozi contacted me following my initial review and arranged to collect the canister set & replace. These have now arrived & look much much better.** Lovely items had one not been damaged & also the s... See more
This small business is a breath of fresh air with a professional and very warm friendly team. Oh how I wish that my experience when buying anything was always like this. Their communication style was... See more
I paid for next day delivery on the 21st and my order wasn’t delivered until on the 27th. It was someone’s birthday present for the 23rd. So you can imagine what this caused. I am yet to get back a re... See more
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Company details
Written by the company
The best home is a joyfully inhabited one. Inspired by the colours, materials and patterns of the world’s diverse cultures, Rozi products blend modernity and style with tradition. Our uniquely designed, coloured and patterned kitchen and home accessories will create an atmosphere of joy in your home. We believe great designs should be affordable and accessible to all. Life is too precious to be lived in mediocrity and Rozi wants you to make it amazing with its affordable and unique designs.
Contact info
United Kingdom
- hello@rozi.co.uk
- rozi.co.uk
3.8
Great
61 reviews
Replied to 80% of negative reviews
Typically replies within 1 month
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Karin Kennedy had absolutely nothing to…
Karin Kennedy had absolutely nothing to do with this purchase. The product went to the wrong address some distance away and it was the wrong size anyway
February 5, 2026
Reply from Rozi
Hi Louise,
Thank you for your feedback. We’re sorry things didn’t go as expected. Our records show the order went to the address provided and was delivered via DX courier on time, safely left with a neighbour. The size sent also matches your order.
We’d be happy to help if there’s anything we can do now to sort this out or answer any questions.
Best regards,
Ahmet
Rozi
Poor product. No response from Rozi.
Poor product. No response from Rozi.
I bought a set of 3 saucepans for £134. They are supposedly stainless steel with “gold” handles. They are sold as dishwasher safe. After 3 washes the gold paint was completely gone from the handles. After I used a metal spoon to stir the contents, the pans were horribly scratched. Clearly there is just enough steel in the pan to make it work on an induction hob, but it must be mixed with something a lot softer.
I emailed their support team with pictures of the scratches and handles. No response. Not even an acknowledgement. I won’t be using this company again.
November 27, 2025
Unprompted review
Disappointing
Disappointing! Looks good in the photos; but cheaply made and only accommodates smaller diameter rolls of paper towels. Waste of money and no use to me.
December 22, 2025
Reply from Rozi
Hi Bridgett,
Thanks for your feedback. We’re sorry the paper towel holder wasn’t quite right for you. It’s made from premium galvanised steel, and the product description lists the roll diameters it fits.
If it doesn’t work for your needs, we’re happy to take it back and provide a full refund, just reach out and we’ll sort it for you.
Best regards,
Ahmet
Rozi
Received the wrong item
Received the wrong item.
But it was corrected to my satisfaction
November 27, 2025
Reply from Rozi
Hi Mary,
Thank you for taking the time to share your feedback.
We’re very sorry that you initially received the incorrect item. As soon as this was brought to our attention, we arranged for the correct item to be dispatched and organised the return of the original item, while closely monitoring the delivery during a particularly busy seasonal period.
We can confirm that the correct item has been successfully delivered. We appreciate your patience while this was resolved and apologise for the inconvenience caused.
If you have any further questions or need additional support, please don’t hesitate to contact us directly.
Best regards,
Ahmet
Rozi
Finest quality plates
Finest quality plates. Arrived well protected and very quickly.
November 24, 2025
Not happy with the delivery
Not happy with the delivery, I ordered my items 6 days ago and they said it would be 2-3 working days and I still haven’t received my items after 5 working days. Very disappointed
November 24, 2025
Reply from Rozi
Hi Michael,
Thank you for taking the time to share your feedback.
Your order was received on 23rd November and dispatched the following day. Unfortunately, during the Black Friday peak period, the courier experienced a slight delay, which affected delivery times in some cases.
We followed this up with the courier and can confirm that the order was successfully delivered on 30th November.
We’re sorry for the inconvenience caused and appreciate your patience while this was resolved. Please don’t hesitate to contact us if we can help with anything further.
Best regards,
Ahmet
Rozi
Fabulous product.
I'm absolutely delighted with my new saucepans, they are very easy to keep clean and look great, my daughter is quite jealous! The website was easy to use and I received my new pans within a few days despite having to wait for new stock to arrive. Thank you
October 27, 2025
I paid for next day delivery on the…
I paid for next day delivery on the 21st and my order wasn’t delivered until on the 27th. It was someone’s birthday present for the 23rd. So you can imagine what this caused. I am yet to get back a reimbursement of the next day delivery fee. I am more than appalled by your service. And I had to write several emails to even start getting a response. Would definitely not be a returning customer as I wouldn’t want to go through this again.
October 22, 2025
Reply from Rozi
Hi Mary,
We’re very sorry to hear about your disappointment and completely understand how frustrating it must have been for your delivery to arrive later than expected, especially as it was a birthday gift.
As you know, your order was dispatched promptly on 22nd October, the morning after it was placed on the evening of the 21st. Unfortunately, the delay occurred within the courier network, which was beyond our control. As soon as we became aware that the parcel hadn’t arrived the next day, we immediately refunded the express delivery fee as an apology and contacted the courier to expedite delivery. You should see the express delivery fee reflected in your account as soon as your bank processes it.
Your order was successfully delivered to your neighbour on 27th October, as requested.
We work with DX, which normally has an excellent next-day delivery success rate, but unfortunately, they did not meet that standard on this occasion. We have been in touch with you throughout the process and kept you informed every step of the way.
We’re genuinely sorry that the courier delay prevented us from meeting your expectations and truly appreciate your understanding.
Best regards,
Ahmet
Rozi
Fabulous service first time I’ve…
Fabulous service first time I’ve shopped with you … I’ll definitely be back .
October 9, 2025
Cookware is better then I…
Cookware is better then I expected.really good quality and worth every penny.
Just one down point and that has nothing to do with cookware, I ordered pots with gold handles but I recieved the set with silver handles. Didn't want to return as its a house warming gift and they needed it straight away.
Other than that 10/10
July 18, 2025
Quality Products
Item arrived quickly and the price was the best I could find, thank you! This was my first time purchase from Rozi and I will definitely order again. Also I have recommended to few of my friends
June 4, 2025
Lovely items once problem resolved...
**Rozi contacted me following my initial review and arranged to collect the canister set & replace. These have now arrived & look much much better.** Lovely items had one not been damaged & also the set of 3 cannisters do not match!!! Email sent but still waiting for reply. Expensive items - expected better
April 25, 2025
My order was delivered on time so it…
My order was delivered on time so it was very good service.
April 14, 2025
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