Rsvpassports Reviews 51

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professionalism, making the entire process smooth and stress-free. People frequently highlight the excellent customer service, noting the clear and constant communication, quick response times, and the overall efficiency of the service provided. Consumers are particularly impressed with how quickly their needs were met, often receiving their passports within a week. The detailed guidance and support throughout the process were greatly appreciated, ensuring all questions were answered and concerns addressed promptly.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism and... See more

Customer service

Consumers find customer service to be positive, highlighting exceptional communication and helpfulness.... See more

Service

Clients share positive opinions on service, consistently highlighting its professionalism, trustworthiness,... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the prompt and clear... See more

Based on these reviews

Rated 5 out of 5 stars

What do you do when you realize you have to renew your passport two weeks before going on your honeymoon… you cry a little bit in your car and then you get on rsvppassports.com! I had the pleasure o... See more

Company replied

Rated 5 out of 5 stars

A great service, very easy and they help you and fully communicate with you during the entire process. Get together what they require, FedEx it to them and they do everything for you. Sharlett was fan... See more

Company replied

Rated 5 out of 5 stars

This was such a simple and smooth process! Had a minor miscommunication at the post office when we were getting things together to ship off, but Sharlett was literally a phone call away and we got it... See more

Company replied

Rated 5 out of 5 stars

Sharlett was very helpful and patient with me as I was stressed to try to get my passport completed before my trip. I ended up using a different service because I waited even closer to the date than t... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

51 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Received a text message the next…

Received a text message the next morning confirming they received our application. Sharlett was amazing and walked us through the process every step of the way. She eased my anxiety and kept us updated. She truly was a godsend with our ignorance to not pay attention to our passport expiration date.
The only feedback would be to somehow confirm this is is not a scam. I don't know what that would be some other additional security measures.

February 19, 2026
Unprompted review
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Reply from Rsvpassports

Thank you for taking the time to share your experience Amber.

We’re so glad to hear that Sharlett was able to guide you through the process and provide reassurance along the way. Passport timing can definitely create stress, especially when expiration dates sneak up unexpectedly before a trip, so it’s wonderful to hear she was able to ease your anxiety and keep you informed throughout the process.

We also appreciate your feedback about confirming that our service is legitimate. We understand the process can sometimes feel confusing since we are a private third-party service, but we are registered with the U.S. Department of State, and can be found in the government website. For customers who need passports quickly, we are authorized to submit applications directly to passport agencies, which is why a member of our team often reaches out quickly after an application is submitted. This allows us to review the request with you, ensure everything makes sense, and help prevent any delays or mistakes with your application.

Our goal is to provide clarity, convenience, and support during what can otherwise be a complicated process.

Thank you again for your thoughtful feedback and for trusting our team. We’ll be sure to pass your kind words along to Sharlett.
- RSVP Passports Team

Rated 5 out of 5 stars

It was very easy and efficient with the…

It was very easy and efficient with the ability to text for help. Sharlett was on top of everything and very helpful.

March 1, 2026
Unprompted review
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Reply from Rsvpassports

Hello Frank.
Thank you for your great feedback! We’re so glad you found the process easy and efficient and that the text support was helpful.

We’ll be sure to share your kind words with Sharlett — she’ll truly appreciate it!

RSVP Passports Team

Rated 5 out of 5 stars

Sharlett and her team did a great job…

Sharlett and her team did a great job of laying out the steps and deadlines. They made the whole process worthwhile!

March 2, 2026
Unprompted review
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Reply from Rsvpassports

Hi Daniel.

We’re pleased to hear that Sharlett and the team provided clear guidance on each step and timeline, ensuring everything went smoothly from start to finish. We truly appreciate your feedback!

RSVP Passports Team

Rated 5 out of 5 stars

Communication was exceptional…

Communication was exceptional throughout the entire process. Rsvpassports delivered my documents in a timely manner!! Sharlett was amazing!!

February 26, 2026
Unprompted review
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Reply from Rsvpassports

Thank you for the great review Denise!

We're so glad to hear the communication and updates made the process smooth for you, and we appreciate you trusting us with your passport and that it arrived right on schedule. Sharlett will be thrilled to know she was helpful throughout.

Best,
The RSVP Passports Team

Rated 5 out of 5 stars

Very punctual and great communication…

Very punctual and great communication throughout the entire process. Highly recommend!

February 18, 2026
Unprompted review
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Reply from Rsvpassports

Hi Charles!

Thank you so much for taking the time to share your experience. We value clear communication so we’re delighted to hear that our updates helped make the process simple and stress-free.

RSVP Passports Team

Rated 5 out of 5 stars

Great service to use in a rush.

Working with Sharlett was an absolute pleasure. If you can spend the money I highly recommend working with them. The process was quick simple and straightforward.
Look forward to working with them in the future.

February 11, 2026
Unprompted review
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Reply from Rsvpassports

Hi Roman!

Thank you for your thoughtful review! We’re delighted to hear of your experience. Providing a quick, simple, and straightforward process is exactly what we strive for, so your feedback means so much. Sharlett will be so happy to hear this—thank you for taking the time to share.

We look forward to assisting you again!

RSVP Passports Team

Rated 5 out of 5 stars

Sharlett was incredible in assisting me…

Sharlett was incredible in assisting me with my passport on such short notice. She was very communicative, gave great tips, and always answered my questions promptly. Thank you again Sharlett!!

February 6, 2026
Unprompted review
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Reply from Rsvpassports

Hi Logan!

Thank you so much for the great review. We’re thrilled to hear that Sharlett was able to assist you on such short notice and provide clear, prompt communication throughout the process. We’ll be sure to pass along your kind words to her. Thanks again for sharing your experience!


RSVP Passports Team

Rated 5 out of 5 stars

Such a smooth experience from start to…

Such a smooth experience from start to finish! Communication was amazing with frequent updates, and I had my passport in hand only 6 days after beginning the process.

February 5, 2026
Unprompted review
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Reply from Rsvpassports

Hi Lexie!

Thank you so much for sharing your experience. We’re thrilled to hear everything went smoothly from start to finish and that our communication and updates made the process easy for you. Getting your passport in just six days is fantastic. We truly appreciate your feedback and are so glad we could help!

RSVP Passports Team

Rated 5 out of 5 stars

Sharlett was incredible

Sharlett was incredible

January 17, 2026
Unprompted review
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Reply from Rsvpassports

Hi Matt!

Thank you so much for the kind words. We’re thrilled to hear that Sharlett made such a positive impression. We truly appreciate you taking the time to share your experience!

RSVP Passports Team

Rated 5 out of 5 stars

Worked with Sharlett

Worked with Sharlett, communication was very great.

January 15, 2026
Unprompted review
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Reply from Rsvpassports

Hi Ibitayo!

Thank you for your feedback. We’re so glad to hear you had a great experience working with Sharlett and that communication met your expectations. We truly appreciate you taking the time to share your experience!

RSVP Passports Team

Rated 5 out of 5 stars

Quick response

I appreciated the answered call early Monday morning, helping me with calm advice and information. When I sent an email with a question over a week later, I received a response within 12 hours Highly recommend. Thank you!

January 15, 2026
Unprompted review
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Reply from Rsvpassports

Hi Jenn!

Thank you so much for the kind review. We’re glad we could be there for you early Monday morning and provide calm, helpful guidance. We also appreciate you noting our response time and follow up support. Your recommendation means a lot to us. Thanks again for taking the time to share your experience!

RSVP Passports Team

Rated 5 out of 5 stars

Sharlett is great!

Sharlett was very helpful and patient with me as I was stressed to try to get my passport completed before my trip. I ended up using a different service because I waited even closer to the date than they could help me with, but I would absolutely use this service if I wasn't as much of a flake! Excellent customer service. Very helpful. Easy to contact either phone calls, emails or texts with quick response time and kind folks!

January 12, 2026
Unprompted review
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Reply from Rsvpassports

Hi there!

Thank you so much for your thoughtful review and kind words about Sharlett. We’re so glad she was able to support you during a stressful time and provide the patience and care you needed. While we’re sorry we couldn’t assist due to the timing, we truly appreciate your understanding and would love the opportunity to help you in the future. Wishing you safe travels, and thank you again for sharing your experience!

RSVP Passports Team

Rated 5 out of 5 stars

RSVP team is excellent!

The team at RSVP was excellent to work with work with!
They are highly professional,
Responsive, great communicators and knowledgeable.

January 6, 2026
Unprompted review
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Reply from Rsvpassports

Hi Jacquie!

Thank you so much for the kind words. We truly appreciate you taking the time to share your experience. It was a pleasure working with you and the team enjoyed hearing your kind feedback! Looking forward to working together again!

RSVP Passports Team

Rated 5 out of 5 stars

Sharlett was very responsive to my…

Sharlett was very responsive to my questions and made the process go very smooth. Definitely would recommend for anyone else who is looking to rush their passport.

December 29, 2025
Unprompted review
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Reply from Rsvpassports

Hi Laurie,

Thank you so much for taking the time to share your experience. I’m glad to hear Sharlett was responsive and helped make the process smooth for you. We truly appreciate the recommendation and are happy we could support you with your rushed passport needs.

Safe travels,

RSVP Passports Team

Rated 5 out of 5 stars

Good company.they helped me a

Good company.they helped me a
lot and were very kind.

December 5, 2025
Unprompted review
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Reply from Rsvpassports

Benito, thank you for your kind words. We’re glad we could help and make the process easy for you. We truly appreciate your trust and wish you the best on your travels!

Best,
The RSVP Passports Team

Rated 5 out of 5 stars

This was such a simple and smooth…

This was such a simple and smooth process! Had a minor miscommunication at the post office when we were getting things together to ship off, but Sharlett was literally a phone call away and we got it all figured out within a couple minutes! Highly recommend their services!

November 27, 2025
Unprompted review
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Reply from Rsvpassports

Heather, thank you so much for the kind review. We’re glad we could help quickly resolve the post office hiccup and keep everything moving smoothly. Sharlett will be so happy to hear this. We truly appreciate your recommendation and wish you safe and happy travels!

Best,
The RSVP Passports Team

Rated 5 out of 5 stars

Sharlett was incredible to work with

Sharlett was incredible to work with. She was communicative, accurate, and explained the process so well. I could not have gone through this process without having her support and assistance! I recommend this service to anyone in a pinch needing to renew their passport quickly.

December 9, 2025
Unprompted review
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Reply from Rsvpassports

Julianna, thank you so much for sharing this. We’re thrilled to hear how helpful and supportive Sharlett was throughout the process. Knowing she made such a stressful situation easier means a lot to us. We truly appreciate your recommendation and wish you smooth and happy travels ahead.

Best,
The RSVP Passports Team

Rated 5 out of 5 stars

Sharlett was great to work with

Sharlett was great to work with! She responded punctually and always reached out to clarify information and ensure that I stayed in the loop. 10/10 service!

December 8, 2025
Unprompted review
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Reply from Rsvpassports

Canyon, thank you so much for the great review. We’re glad Sharlett was able to keep you informed and make the process smooth from start to finish. We truly appreciate your trust and wish you the best on your travels!

Best,
The RSVP Passports Team

Rated 5 out of 5 stars

Thank you for helping me for my…

Thank you for helping me for my passport and get a fast.

December 5, 2025
Unprompted review
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Reply from Rsvpassports

Samuel, thank you for your kind words. We’re glad we could help get your passport expedited and make the process smooth for you. Wishing you safe travels and a great trip ahead!

Best,
The RSVP Passports Team

Rated 5 out of 5 stars

Sharlett was very helpful

Sharlett was very helpful, communicative and did all she could to keep us updated and to help us get the passport in time.

November 20, 2025
Unprompted review
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Reply from Rsvpassports

Hi Paulo!

We're so happy to hear that Sharlett was helpful and your passport arrived to you as expected. Thank you for using us for such an important process and we hope you are enjoying your trip.

Best,
The RSVP Passports Team

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