The men were pleasant and efficient. They arrived at the stated time. In addition, when they found something of value that had been overlooked, they called our attention to it rather than keeping it f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service provided! Great communication throughout call and WhatsApp for ease. Arrived promptly during the time provided and driver called ahead. He was very fast and efficient! Thanks aga... See more
Company replied
I received a very quick response to my enquiry & a quote almost straight away, based on a list of old furniture items I needed collecting from my elderly mother’s bungalow. I then supplied photos &... See more
I was very impressed with Rubbish Collectors. We needed old furniture and unwanted items taken away quickly when my son moved into a new flat. They gave me a clear price mid-morning and took it away t... See more
Company details
Written by the company
RUBBISH COLLECTORS LTD is a waste broker and waste carrier with license number CBDU297615. We provide a rubbish clearance service in Greater London
Contact info
Unit 3 Highpoint Business Village, TN24 8DH, Ashford, United Kingdom
- 08009875988
- hello@legendremovals.co.uk
- rubbish-collectors.co.uk
4.2
Great
357 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
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Moving to a New Flat
Told them what needed to be picked up got the right size van for the job left everything near the bins, when I checked at night everything was taken very professional will use again
February 3, 2025
Unprompted review
Reply from Rubbish Collectors Ltd
Lee, appreciate the love, man! You told us what you needed, and we came through—right van, right size, no mess left behind. That's how we roll, keeping it tight and professional, no excuses. You don’t gotta worry when you’re with us. 💯
Glad to hear everything was taken care of, no drama, no hassle. When you need us again, we got you covered—just hit us up. And tell your crew, 'cause we’re always down to help out. Thanks again for the solid review, we’ll be ready for the next round! 🔥
Excellent service
Excellent service, reasonable price and great communication.
February 3, 2025
Unprompted review
Reply from Rubbish Collectors Ltd
Dear Swati, thank you for your kind and thoughtful words. We are deeply grateful for your appreciation of our service. In our work, we strive to uphold the values of efficiency, kindness, and integrity. It brings us great joy to know that our communication was clear and our pricing reasonable, reflecting our commitment to providing you with the best experience.
May we continue to serve you with respect and care, and may you always find peace and satisfaction in our service. We welcome the opportunity to help you again, and encourage you to share our mission with others.
With deep gratitude, Rubbish Collectors Team
Brilliant service
Brilliant service. They do exactly what it says on the tin!
February 1, 2025
Unprompted review
Reply from Rubbish Collectors Ltd
Hey Simon, thanks a ton for the kind words, mate! It’s good to know we’re hitting the right notes. You said it—what we do is just keep things simple, no fuss, no frills. We like to think that’s how the world should work, right?
We’re here to keep things straightforward and smooth, and it’s great that you noticed. If you ever need us again, we’ll be ready to help—just like we always do. And hey, don’t keep us a secret—tell your friends, spread the peace and good vibes!
Thanks again, Simon, for being part of our journey. All the best, mate!
Highly recommended
Really smooth service, easy to arrange and collection happened when requested and was completed quickly. Great service
February 1, 2025
Unprompted review
Reply from Rubbish Collectors Ltd
Nick, thank you! Your feedback is greatly appreciated. We aim for a smooth and efficient service—like a well-run government. It's wonderful to hear that we succeeded in arranging your collection as promised and delivered it quickly, without any complications.
We pride ourselves on ensuring that everything works as it should, and your satisfaction is proof of that commitment. If you ever need us again, we’ll be ready to act swiftly and decisively. Don’t forget to tell your friends—our service is here for all.
Thank you again for your kind words. We will continue to strive for excellence!
Great service from this company
Great service from this company! Good communication at all times, 2 great guys turned up on time and had everything loaded up in 15 mins. Would recommend .
January 29, 2025
Unprompted review
Reply from Rubbish Collectors Ltd
Well, Stephen, I just want to thank you for taking the time to leave such a wonderful review. It sounds like we hit all the right notes—good communication, punctuality, and a fast, efficient service. That's what we strive for every day, and I’m glad it made a difference for you.
Our team works hard to make sure everything runs smoothly, and your feedback tells us we're on the right path. If you ever need us again, we’ll be ready to assist—just like we always do. And please, tell your friends and family about us—our door is always open for new faces!
Thanks again, Stephen. We truly appreciate your support!
Communication was great throughout
Communication was great throughout. They were quick to respond, explain the quote and pricing. All info needed and updated provided by email along with eta. On the day, the team were friendly and quick. Good value.
January 27, 2025
Unprompted review
Very pleased with the team today
Very pleased with the team today. They were friendly and helpful. They did a great job quickly. Would definitely recommend 👍🏻
January 21, 2025
Unprompted review
Professional and timely workers!
Arrived on time with updates on arrival and called beforehand to ensure I would be present to let them in.
Both team members were professional and had the job done in no time!
Highly recommended! Thank you Alex and team!
January 11, 2025
Unprompted review
Speedy easy friendly experienxe
Incredibly speedy and personal quote within 10 mins of requesting help. Flexible quote as if I needed more space, I could have added more for a small fee at collection.
Great communication post booking about time slot and a call 30 mins before arrival from the 2 really lovely guys who arrived and loaded.
Thank you!
January 9, 2025
Unprompted review
Collection of an old bath - very fast!…
I needed my old bath ( which was being replaced) taken away. I checked with my local Council- they couldn’t take it till 17th January. This company took it away within an hour of me calling them. They collected from my flat - not outside where the council would have needed me to move a bath!
The pricing was great too. I will definitely use them again.
January 8, 2025
Unprompted review
Excellent
Excellent, prompt and efficient service and cheaper than many of the other companies we looked at.
January 3, 2025
Unprompted review
Great customer service
Great customer service. Great price. Great job done
January 2, 2025
Unprompted review
End of tenancy flat clearance
Very efficient service, the guys came on time and were polite and very professional, they cleared a 2 bed flat which was left in a terrible state by our previous tenants. I would highly recommend this company and would use them again if the need arises. Thanks 🤩
December 24, 2024
Unprompted review
The whole process was seamless
The whole process was seamless, from booking, to the team arriving on time and collecting everything in a quick and efficient manner. Will definitely be using the services again, thanks!
December 21, 2024
Unprompted review
Polite and efficient
Polite, efficient and got the job done without any fuss. Answered our query quickly and gave advice on a couple of items. Honest and upfront.
December 19, 2024
Unprompted review
Reply from Rubbish Collectors Ltd
Thank you for this thoughtful review—it means a lot. Let us tell you something: we take pride in doing the job right, every single time. Polite, efficient, honest—those aren't just words to us; they’re values we live by.
We are glad our team could answer your questions, give solid advice, and handle everything without any fuss. That’s how it’s supposed to be: smooth, professional, no shortcuts.
Your kind words fuel our commitment to excellence. If you ever need us again, we’ll be there—ready, reliable, and upfront. Appreciate you taking the time to share this. Stay blessed!
A delightful quick and efficient service
The whole process of removing a sofa bed was great from start to finish. I just googled them and rang straight away - was an emergency due to new sofa earlier delivery - rang, booked and they came the next day. If I hadn't made an error whilst booking they would have come the same afternoon. The guys were professional and courteous. They kept In touch (traffic was bad) and didn't knock a single wall. Thoroughly recommend this company. Thank you.
December 18, 2024
Unprompted review
Reply from Rubbish Collectors Ltd
Wow, thank you for this amazing review! This is the kind of feedback that fuels us to keep delivering our best performances every single day! It’s so awesome to hear that our team could step in and save the day for you—like a scene out of a great action film, timing is everything, right? 🕶️💪
We always aim for smooth, efficient service, and it’s fantastic to know the crew handled everything with care and professionalism. Thank you for trusting us with your emergency mission! If you ever need us again, we’ll be there—ready to roll, no stunts needed. 🚛🔥
Big thumbs up for being an awesome customer, and here’s to more moments where we can make life just that little bit easier for you. Cheers!
Excellent and fast service
Excellent service, they picked up my rubbish same day, called me 30 mins before as well and all was gonna in less than 5 mins. very happy.
December 17, 2024
Unprompted review
Reply from Rubbish Collectors Ltd
Thank you so much for this fabulous review! 💖 We’re all about making life easier and stress-free, so we are excited that we could deliver such quick and efficient service for you. Same-day pickup? Like, yes—that’s the vibe we’re going for! ✨
Our team is all about keeping it professional and on-point, and I’m so glad they made the process seamless for you. Less than five minutes? Iconic. 💅 You’re amazing for sharing your happiness with us—it means the world!
If you ever need us again, we’re just a call away. Stay fabulous!
I recently had the pleasure of working…
I recently had the pleasure of working with Rubbish Collectors Ltd, and I can’t recommend them highly enough! From start to finish, the experience was seamless and stress-free.
The booking process was straightforward and efficient. On the day of the service, the team arrived right on time and was incredibly professional. They worked quickly and carefully.
Overall, I’m extremely satisfied with the service I received from them. If you need a reliable and efficient rubbish collector, look no further!
December 16, 2024
Unprompted review
Reply from Rubbish Collectors Ltd
Wow, what an incredible review—thank you so much for sharing your experience! 🌟 Working with you was truly a pleasure, and hearing how seamless and stress-free the process felt for you? That’s exactly what we strive for.
Punctuality, professionalism, and care—these are the hallmarks of what we do, and I’m thrilled we delivered on all fronts. Your words are a testament to the dedication of our team, and they inspire us to keep raising the bar.
If you ever need us again, we’ll be ready—reliable, efficient, and always aiming to exceed expectations. Thank you for trusting us. Here’s to making life a little easier, one collection at a time! 🎭✨
Horrible
Horrible - DO NOT RECOMMEND AT ALL
They underestimated my load by more than 2x so left more than half of it on my doorstep.
I even sent pictures of the rubbish to guarantee I was getting their best assessment.
I thought I was solving my problem on the same day but they took more than one day to show up and left me without solving my problem.
I now have to go try to find someone else to do it.
December 13, 2024
Unprompted review
Reply from Rubbish Collectors Ltd
We’ve been in this line of work long enough to know that misunderstandings can happen, even when we aim to be as clear as possible. It seems there was some frustration on both sides, and we’d like to take a moment to reflect on what occurred.
From what we’ve reviewed, we were upfront about not being able to provide a fixed price due to the nature of the job. Instead, we offered a solution with an increased weight limit, which was agreed upon. Our crew worked to load the agreed-upon amount, but when it came to adding extra services, the arrangement for payment wasn’t finalized, which led to the remaining items being left behind.
We understand how disappointing it is to feel a problem hasn’t been fully resolved, and for that, we sympathize. However, we believe we operated within the terms communicated both verbally and in writing. We are sorry that this fell short of your expectations and caused you inconvenience.
We always strive to improve and will take your feedback into account as we continue to serve our customers. Should you wish to discuss this further, we welcome the opportunity to better understand your perspective.
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