a good range of gates online and we found the ideal curved top side gate at a reasonable price . It had to be made but we were kept well informed of progress and within 2 weeks we were contacted by th... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Ruby UK were excellent from start to finish. I had looked at other companies for my cladding requirements and been given some crazy quotes. They were superb, offering various products at what I consid... See more
Company replied
Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... See more
What a lovely company! Really well organised company, great options, great website, excellent quality product, fast delivery.... and remarkable value for money!! All in all perfect! Ruby UK are... See more
Company replied
Company details
Written by the company
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Contact info
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, United Kingdom
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4.5
Excellent
2K reviews
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered over the phone and it was here…
Ordered over the phone and it was here within three days. Very good quality Hardwood and I am very pleased indeed. The gentlemen was extremely helpful on the phone helping me choose what I needed.
November 6, 2025
Delivery when promised
Delivery when promised
Gate is well made
Kept informed at every stage
November 6, 2025
Reply from Ruby UK
Hi Barbara,
Thanks so much for taking the time to leave us a 5⭐ review. We’re so glad everything went well from start to finish, and we’re super grateful that you’ve shared this feedback! If there’s anything else you need, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Like the support and prices
Like the support and prices. Easy website use.
Liked the low cost of delivery.
Disappointed I had missing item and it needed 2nd delivery delaying my build. Having said that, Ruby team sorted it without issue
Thanks for the reply team.
I am currently planning next phase of my build and will need some more timber so will try you again soon.
November 5, 2025
Reply from Ruby UK
Hi Paul,
Thank you for taking the time to leave us feedback. We’re sorry again that there was a mishap which caused delays to your build, but we’re pleased we were able to get this sorted for you. I’m sorry this meant it was only a 3⭐ experience for you, and we’ll do everything we can to make it a 5⭐ next time! 😊
Kind Regards
Kate
Ruby UK
Would definitely recommend Ruby
Would definitely recommend Ruby, and buy from them again myself. I needed a gate to fit a specific width and hinge around a drainpipe and they sent me a full dimensions diagram to ensure it would suit what I needed. The gate also arrived on time, is great quality and looks brilliant now it's fitted.
November 6, 2025
Reply from Ruby UK
Hi there,
Thank you so much for your fantastic 5⭐ review — we’re so pleased you were happy with everything! We’re delighted to hear everything looks great. Please do send us photos, we always love to see them!
If there’s anything else you need, please do let us know 😊
Kind Regards
Kate
Ruby UK
All was gr8 come on time the gate is…
All was gr8 come on time the gate is well good all it needs is a man to fit it
November 6, 2025
Reply from Ruby UK
Hi Andy,
Great to hear — thank you for taking the time to leave us a brilliant 5⭐ review! If there’s anything else you need, please do let us know 😊
Kind Regards,
Kate
Ruby UK
Excellent customer service
Excellent customer service. My order was delivered to home but needed to got to my allotment. Customer service arranged for a delivery crew to collect and take it there which they did today despite snow storm and difficult access to the site. I thank you and the guys so much.
November 19, 2025
Unprompted review
Reply from Ruby UK
Hi Anna,
I’m so glad we were able to sort this for you, and it means so much that you took the time to share your feedback. I’m delighted to hear your planter made it safely to the allotment! The delivery team were really chuffed to hear your comments too.
If there’s anything else you need, please do let us know.
Enjoy your new planter! 😊
Kind Regards
Kate
Ruby UK
Reply from Ruby UK
Hi Mark,
Thank you so much for your fantastic feedback — we’re so pleased to hear you’re happy with your cladding order! If there’s anything else you need, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Brilliant service
I spent a lot of time trying to source wood to replace some shiplap t&g on a shed at timber and builders merchants without success. Ruby had exactly what I needed.
November 4, 2025
Reply from Ruby UK
Hi Dave,
We’re so glad to hear we had exactly what you needed! Thank you for taking the time to share your feedback — it means a lot to us that you felt it was a 5⭐ service. Thank you again! If there’s anything else you need, please do let us know 😊
Kind Regards
Kate
Ruby UK
Apex gazebo
I wouldn’t hestitate to use this company again ,very efficiant from ordering to delivery and help afterwoods. The gazebo is up and ready to go ,builders were pleased with how it went together and the wood is ecxellent quality thankyou joy.
October 13, 2025
Reply from Ruby UK
Hi Joy,
We are so pleased to hear you love your apex gazebo and that everything went smoothly with the build. This feedback means a lot to us! If you get the chance, please do send us some photos — we love to see them 😊
Thank you again!
Kind Regards
Kate
Ruby UK
Cannot fault Ruby.co.uk
Cannot fault Ruby.co.uk. Excellent service from start to finish. Really please with our side gate
October 29, 2025
Reply from Ruby UK
Hi Denise,
This is great to hear — thank you so much for taking the time to share your experience. Really pleased you love your side gate! If there’s anything else you need, please do let us know 😊
Kind Regards
Kate
Ruby UK
Good service when choosing the product
Good service when choosing the product, easy way to pay and excellent delivery service.
October 30, 2025
Reply from Ruby UK
Hi Lisa,
Thanks for such a great 5⭐ review — we’re really pleased to hear this! If there’s anything else you need, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Reply from Ruby UK
Hi there,
Thank you so much for your great 5⭐ review — we’re so pleased to hear you were happy with the quality and service! It means so much to us that you took the time to share this. If there’s anything else you need, please do let us know 😊
Kind Regards
Kate
Ruby UK
Fitted perfectly and very well made
Fitted perfectly and very well made, fast delivery 10/10
October 27, 2025
Reply from Ruby UK
Hi Serena,
Great to hear this — thanks so much for your 5⭐ review! We’re so pleased to hear everything fitted perfectly. If there’s anything else you need, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Fantastic service
Fantastic service. Reliable and really did everything to make sure I had everything I needed on time. Very strong sturdy gate and fence. Super pleased. Will use again 💙.
Thank you for your clear communication and updates on progress.
October 30, 2025
Reply from Ruby UK
Hi Anita,
Thank you so much for taking the time to leave us a 5* review and such kind feedback. This really means a lot to us, so thank you. If you need anything else in the future, please don’t hesitate to let us know. 😊
Kind Regards
Kate
Ruby UK
Very helpful staff ensuring prompt…
Very helpful staff ensuring prompt delivery! Thankyou.
October 21, 2025
Reply from Ruby UK
Hi Michael,
Thank you for your fantastic 5* review — we are so pleased to hear this and glad we could help! 😊
Anything else you need, please do let us know.
Kind Regards
Kate
Ruby UK
Delivered quickly.
October 30, 2025
Reply from Ruby UK
Hi Mr Smith,
Thank you for taking the time to leave us a 5* review — really glad to hear this! Anything else you need, please do let us know. 😊
Kind Regards
Kate
Ruby UK
Great job
Great job, good communication, delivered what I wanted and when I wanted it. excellent.
October 30, 2025
Reply from Ruby UK
Hi Steve,
Thank you for your fantastic 5* review — we are so pleased that everything was exactly what you needed! Please do let us know if there’s anything else you need. 😊
Kind Regards
Kate
Ruby UK
A+++++++++
October 22, 2025
Reply from Ruby UK
Hi Nigel,
Thank you so much for sharing your feedback — so pleased to hear everything was great for you! Anything else you need, please do let us know! 😊
Kind Regards
Kate
Ruby UK
Really impressed with the 2.7 x3.3…
Really impressed with the 2.7 x3.3 pergola I ordered.
Very good quality and quite easy to erect.
I’m giving it 5 stars. *****
October 29, 2025
Reply from Ruby UK
Hi Noel,
Thank you for your great review — so pleased to hear everything went well with your pergola! Please do send us photos if you get the chance, we love to see them! 😊
Please do let us know if you need anything else at all!
Kind Regards
Kate
Ruby UK
Ordering and receiving the gates was Good
Ordering and receiving the gates was easy to do and quick top service 👍
October 28, 2025
Reply from Ruby UK
Hi Phil,
So pleased you are happy with your gates — thank you so much for taking the time to leave us such a great review and share your experience. This means a lot to us! Anything else you need, please do let us know. 😊
Kind Regards
Kate
Ruby UK
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