a good range of gates online and we found the ideal curved top side gate at a reasonable price . It had to be made but we were kept well informed of progress and within 2 weeks we were contacted by th... See more
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Review summary
Based on reviews, created with AI
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Based on these reviews
Ruby UK were excellent from start to finish. I had looked at other companies for my cladding requirements and been given some crazy quotes. They were superb, offering various products at what I consid... See more
Company replied
Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... See more
What a lovely company! Really well organised company, great options, great website, excellent quality product, fast delivery.... and remarkable value for money!! All in all perfect! Ruby UK are... See more
Company replied
Company details
Written by the company
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Contact info
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, United Kingdom
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4.5
Excellent
2K reviews
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ruby UK
Hi Alan,
Thank you for your kind review.
We’re delighted to hear that you were pleased with the quality and the delivery updates. It’s great to know you had such a positive experience with us.
We hope to hear from you again soon.
Kindest Regards,
Lydia
Ruby
Nice shed but not put it up yet due to…
Nice shed but not put it up yet due to the weather, packaging and delivery was excellent.👍
February 6, 2026
Reply from Ruby UK
Hi Mr Barkle,
Thank you for your kind review.
We’re pleased to hear that you’re happy with the shed so far and that the packaging and delivery met your expectations. We hope the weather improves soon so you can get it set up and enjoy it.
Please feel free to get in touch if you need anything during installation.
Kindest Regards,
Lydia
Ruby
Solid gate good communication about…
Solid gate good communication about delivery price reasonable…
February 6, 2026
Reply from Ruby UK
Hi Alex,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the quality of your gate and that you found the communication and pricing to your satisfaction.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Delivered on time
Delivered on time - driver carried shed session to right position and when I erected it everything was there included. Great value
February 11, 2026
Reply from Ruby UK
Hi Chris,
Thank you for your kind review.
We’re delighted to hear that your delivery arrived on time and that our driver was able to position the shed for you. It’s great to know everything was included and that you found it to be great value.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Reply from Ruby UK
Hi Les,
Thank you for your kind review.
We’re delighted to hear that you were pleased with the service, quick delivery, and the quality of our products. Your feedback is greatly appreciated.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Reply from Ruby UK
Hi Geoff,
Thank you for your kind review.
We’re delighted to hear that you were pleased with the communication and that everything arrived on time. It’s great to know you found the service efficient.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Reply from Ruby UK
Hi Kristofor,
Thank you for your kind review.
We’re delighted to hear that you found the ordering process easy and that you were pleased with the quality of the products and quick delivery. It’s great to know you had a positive experience.
We’d be glad to help with any future projects.
Kindest Regards,
Lydia
Ruby
Reply from Ruby UK
Hi Pat,
Thank you for your kind review.
We’re pleased to hear that you were happy with the samples and the service. Your feedback is greatly appreciated.
We hope to assist you again in the future,
Kindest Regards,
Lydia
Ruby
Purchase of gates the easy way
Very efficient company to deal with, double checked with me after I placed the order by email by very polite sales person, kept me informed of the production of the gates , spot on with delivery and time, delivery guys were brilliant.
February 9, 2026
Reply from Ruby UK
Hi David,
Thank you for your wonderful review.
We’re delighted to hear that you found our service efficient and that our team took the time to double-check your order. It’s great to know you were kept informed throughout production and that delivery was right on time.
We’re especially pleased to hear your kind comments about our delivery team—they’ll really appreciate it.
We truly value your feedback and we hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby UK
Great shelves and customer service
February 4, 2026
Reply from Ruby UK
Hi Simon,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the shelves and the customer service. Your feedback is greatly appreciated.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Reply from Ruby UK
Hello,
Thank you for your kind review.
We’re delighted to hear that your gate is exactly as you wanted. It’s great to know you’re happy with your purchase.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby UK
I cannot rate this company highly…
I cannot rate this company highly enough, absolutely first rate and I dont say that often. Despite me bombarding them with questions, the sales team (Ryan) gave really helpful advice and information before I placed my order for our gazebo. Alexandra was also exceptional in keeping me updated on delivery and addressing some minor issues. Everyone answered my emails very promptly which all helped.
February 19, 2026
Unprompted review
Reply from Ruby UK
Hi Geoffrey,
Thank you for your fantastic review.
We’re truly delighted to hear about your positive experience with our team. Ryan will be especially pleased to know his advice and support were helpful during your order, and Alexandra will really appreciate your kind words regarding communication and keeping you updated.
It’s great to know that all your questions were answered promptly and that the team were able to support you throughout the process.
We sincerely appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Fantastic garden gate.
I ordered a garden gate from Ruby which was made to my specifications and the measurements were spot on. The delivery was really quick and I was kept informed when It would be delivered with up to date emails The gate is very strong, made well and I am very pleased with my purchase.
February 4, 2026
Reply from Ruby UK
Hello Nicholas,
Thank you for your review! We’re really pleased to hear that your garden gate fits perfectly and that the measurements were just right. 😊
It’s great to know the delivery went smoothly and that you found the updates helpful. We’re also glad that you’re happy with the quality and strength of your gate.
We really appreciate you taking the time to share your experience and hope you enjoy your new gate for many years to come.
Kindest regards,
Alexandra
Ruby
Reply from Ruby UK
Hello Mr Hobbs,
Thank you for your kind words and for taking the time to leave a review!
It’s great to hear you had a positive experience with us.
Kindest regards,
Alexandra
Ruby
Should be a 4 really but they tried two…
Should be a 4 really but they tried two time to solve and still the same. In all fairness the product from them was good but I feel accessories they buy in and this is what needs better quality control or even simply just trying for themselves as the steel work latch tightening it up just skips threads and will not tighten up. I think they even implied I should source something but the idea is I am buying from then. Any typos sorry done from phone. Else all fine
February 17, 2026
Unprompted review
Reply from Ruby UK
Hello Hazel,
Thank you for taking the time to leave us a review; I'm really sorry it was only a 3-star experience for you.
Thank you very much for your feedback; we take all feedback very seriously here and will always try to improve where we can. If there is anything else we can do to help improve your experience, please do reach out to us and we will get this sorted for you! 😊
Kind Regards
Kate
Ruby
Very good and quick service thanks
February 2, 2026
Reply from Ruby UK
Hello Greg,
Thank you so much for your kind words!
We’re really pleased to hear that you were happy with the service and that everything was handled quickly for you.
If there’s anything else at all you need, please don’t hesitate to let us know. 😊
Kindest regards,
Alexandra
Ruby
Needed a garden gate a certain size and…
Needed a garden gate a certain size and good quality which they delivered fitted perfectly to a customer. .They are very pleased with the gate great service
February 2, 2026
Reply from Ruby UK
Hello Paul,
We’re delighted to hear that the gate was exactly the size you needed and that it fitted perfectly for your customer. It’s especially lovely to know they’re so pleased with it too!
We truly appreciate your kind words about our service and are always here if you need anything else in the future. 😊
Kindest regards,
Alexandra
Ruby
Great product and service
Great Website, brilliant service although be patient with the delivery. Not like ordering from Amazon. Having said that it was a sizeable load. Great quality product and was kept up to speed with despatch delivery etc. thank you “great service”. Will definitely use again.
January 28, 2026
Reply from Ruby UK
Hello Peter,
Thank you so much for your thoughtful and honest review.
We truly appreciate your patience and understanding, especially with a sizeable delivery. We always do our very best to keep everything moving as smoothly as possible. We’re so pleased to hear you were happy with the quality of the product and that our updates kept you informed along the way.
Your kind words mean a great deal to us, and we’re delighted to hear you’d use us again. We look forward to helping you with any future orders.😊
Kindest regards,
Alexandra
Ruby
Excellent customer service received…
Excellent customer service received even though your website was confusing on hinges for the gate thought they were included as your website requested hinged left or right!! Unfortunately delivered without hinges ! But your customer agent kindly assisted and sent them out postage free brilliant
February 2, 2026
Reply from Ruby UK
Hello James,
Thank you so much for taking the time to share your experience. 😊
We’re absolutely delighted to hear that you received excellent customer service and that our team was able to get the hinges out to you quickly and free of charge. That said, we’re very sorry for the confusion caused by the website wording. Your feedback is really helpful, and we’ll be sure to review this.
It’s wonderful to know that, despite the initial mix-up, you felt well looked after. We truly appreciate your understanding and your kind words, they mean a great deal.
Kindest regards,
Alexandra
Ruby
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