Ruby Slots Reviews 85

TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the payment and refund processes, often encountering significant delays or outright refusal to process withdrawals. Customers frequently reported that while deposits were quick, getting their winnings paid out was a major challenge, with some waiting weeks or even months without success. The pricing structure was also a point of contention, with some feeling it was designed to favor the casino. Though some people found the website to be an amazing platform and had positive experiences with winnings and withdrawals, a portion of customers also noted issues with the response time from customer service. They described situations where withdrawal requests were denied, discrepancies in account balances were reported, or they were asked for extensive personal information, which some customers felt contributed to delays in the withdrawal process.

What people talk about most

Payment

Clients share negative opinions on payment, primarily due to significant difficulties and delays in... See more

Refund

Customers consistently note negative experiences with refunds. Many reviewers report denied withdrawal... See more

Website

Reviewers highlight ambiguous aspects of the website. Some customers praise it as an amazing online casino,... See more

Response time

Consumers find response times to be ambiguous. While some reviewers report waiting over a month or even three... See more

Price

Customers had negative experiences with price. Many reviewers felt that the platform is designed to take... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This casino is a scam site. Nothing but a scam site. If you make it through their playthrough and want to withdraw your funds they demand a "fully refundable" small deposit of $10us in litecoin. Then... See more

Rated 1 out of 5 stars

I took a promotion chip and won a few hundred deposited money they sent me a email asking to refer them. My roommate signed up and my withdrawal never came so I emailed them all week and 2 weeks later... See more

Rated 1 out of 5 stars

Would give zero stars. Have a withdraw pending approx 2 weeks now. I had to renew my id 2 months early because they consider it expired in their system. I did so , verified successfully through their... See more


1.9

Poor

TrustScore 2 out of 5

85 reviews

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Rated 1 out of 5 stars

Scam...

Scam.... oh they will take your money and send you freeplay and you can actually win but don't think you are gonna cash out anything. Twice they have not paid me. The first time they came up with some rule that ther was a $10 bet limit ...I ok won't happen again. They kept my $300.... this time it was$500 and some other. BS. Never have I had a success withdrawal...... go play at casino extreme or limitless casino... at least they pay and normally within a few mins

May 17, 2025
Unprompted review
Rated 1 out of 5 stars

Thought it was great,until.....

Thought it was great, was winning and then...tried to withdraw and they make it impossible. They have no problem taking your money from whatever account but they won't pay out to that account.My advice, just stay away and play your money somewhere legit.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great promotions

Great promotions. A little bit slow withdrawals but great overall. Don't give your negative reviews promptly - withdrawals, sometimes, take a month to be performed, but I guess you will receive your money if everything is OK.

March 31, 2025
Unprompted review
Rated 1 out of 5 stars

One word: SCAM !!!

Terrible experience! 😪
Starting, with his, NO WIN slots gaming and ending with, of course BIG problems if just order withdraw own money back. Receiving just copy-paste responses from his customer service without Help. I waiting more than 10 days already for my payout from this 'casino'. 🤮🤮🤮

April 19, 2025
Unprompted review
Rated 1 out of 5 stars

DON'T DO IT.

Don't waste your money here, if you win you'll never get your withdraw accepted. They don't have live chat, the only way to contact them is via email then they take 3 days to respond and aren't helpful at all, nothing gets resolved and then they start a whole new case number. Nope.

April 24, 2025
Unprompted review
Rated 1 out of 5 stars

Recently won $5,000 which they only…

Recently won $5,000 which they only allow you to withdraw in $2,500 weekly increments. Which would be fine if it didn't take them so long to pay out. I'm going on business day 19 and still haven't received any of my winnings and I've brought it up to my VIP Host several times. Which in this case the VIP host is useless. I suggest going to limitless casino, they pay out the same day, slotocash pays out within 48 hrs, and lucky red also pays out. Those are my top 3 go to casinos. I'd scratch this one off the list for sure. They didn't wait 20 business days to take my money, but I have to wait 20 business days to receive it? Yeah okay haha been waiting to review this!

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

Scam Scam Scam...

Scam Scam Scam... really bad games and gives many types of bonuses and promo code options but it's all a set to make you work for nothing. Scam Scam Scam...
Made a deposit of 14 euro worth of Litecoin to be able to verify my wallet address for the withdrawal and then I tried to withdraw $50 but got rejected without any reason or information about the process and what to do next to get approved. Scam Scam Scam...

March 25, 2025
Unprompted review
Rated 1 out of 5 stars

I was playing a game and I won like a…

I was playing a game and I won like a $140 and then at the end of the game, when my balance went to update, they only gave me $43. I tried to contact customer support numerous times never got ahold of nobody. All bots, this website is a total scam. Don't waste your money. You'll never see it again

March 18, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, longest wait. Times for payouts, ridiculous hoops to jump threw for verification of identity. Bonuses have high play throughs, and then they still keep a chunk when you request a payout they don’t communicate or post all the ridiculous documents you need instead deny you with no explanation. They don’t follow through with follow ups as promised and the help email never gets back to you… don’t waste your time

December 13, 2024
Unprompted review
Rated 1 out of 5 stars

Scam!!

Scam!!! Don’t do it they take all your banking info and don’t cash you out but withdraw all your money it’s a scam

February 26, 2025
Unprompted review
Rated 1 out of 5 stars

If i could give zero stars

If i could give zero stars! I see that the Casino never replied once to any of the complaints but i will throw mine in here anyway and i hope future players read this before playing at this site. I initiated redemption request on 12/27/2024. Until today01/19/2025 i go back and forth, they keep saying the money has left the casino and there is nothing they can do. They are not able to provide a trace number for the wire transfer nor escalate the problem. Request was approved out of time frame because i kept on contacting them. Payment in 6 days out of time frame line.

February 19, 2025
Unprompted review

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