Rude Dog Food Reviews 

231
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the food, noting its nutritional value, appealing appearance, and how much their pets love it. Many people observe significant health improvements in their pets, such as shinier coats, better digestion, and increased vitality. The company's service is consistently described as excellent, with customers highlighting the easy ordering process and efficient, well-packaged deliveries. However, some customers also noted significant issues with delivery, reporting orders arriving late, partially thawed, or even completely undelivered, often attributing these problems to the courier. A few other people also felt that their queries regarding these delivery problems went unanswered by customer service, leading to frustration.

What people talk about most

Product

Customers consistently note positive experiences with product, with many dogs enthusiastically enjoying the... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the balance... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency,... See more

Order

People report ambiguous experiences with order, with many finding the ordering process simple and... See more

Service

Reviewers highlight positive aspects of service, with many customers unable to fault the company and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jackie, our Rhodesian Ridgeback puppy, and Lily our 12 year old Border Collie both go absolutely mad for Rude Dog food – tails wagging before I’ve even opened the tub! It looks so good you’d think it... See more

Rated 5 out of 5 stars

Cannot fault this company. Was with Bella & Duke but they started messing about with food composition and the quality definitely lowered. Was worried about not being able to find anything like their o... See more

Rated 5 out of 5 stars

Food arrived on time very well packed frozen, thank you note touch for choosing their product shows customer care, thoughtful size frozen packs clear labelling of ingredients, easy to use packs and r... See more

Company replied

Rated 5 out of 5 stars

Our spaniel was fussy about her food from the get-go, not fussed at best and not eating at worst Eventually after 2 yrs of trying different things, including freshly cooked chicken on repeat, I was... See more

Company replied


Company details

  1. Animal Feed Store

Written by the company

RUDE- Raw Unique Diet based on Evolution. Here at RUDE dog food, we are committed to supplying our veterinarian formulated raw dog food to all dogs throughout the UK. As a dog lover, we understand that you will endeavour to feed your dog the freshest and healthiest food in order for them to live a long, happy and active life. We will get all dog in the UK back to RUDE health by eating what they deserve to eat, raw dog food.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

231 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(231)

109 reviews in the last 12 months

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Rated 1 out of 5 stars

Our delivery never made it to us

Our delivery never made it to us. It was delivered to a random house and left on the porch
Today this person brought this parcel to us once they had returned from their trip away and all of the food is perished as it should have been delivered frozen. I raised an undelivered package to DPD yesterday and no response and also emailed the company and no response

December 29, 2025
Unprompted review
Rude Dog Food logo

Reply from Rude Dog Food

Hi Joe, Im so sorry to hear this. We haven't revived an email, and would of course love to rectify this for you. If you could email info@rudedogfood.co.uk we would be happy to assist.

It's very frustrating when DPD let us down, because we are extremely passionate about quality dog food and like our service to equal the quality of our food.

Rated 5 out of 5 stars

Our Cockerpoo loves Rude Dog food best…

Our Cockerpoo loves Rude Dog food best of all! 🐕‍🦺🙌💕
Tried many varieties of raw dog food with varied success. Rude dog gets it just right in every way… the food texture firm and appetising, ( rather than too mushy/ crumbly of other brands ), the flavours available over and above chicken, ( our dog has allergy to chicken) with favourites including lamb, beef, venison etc which he ‘woofs’ down 🫶. The sales process and coms are professional, clear and simple. Might cost a few pence more.. we have one very happy, healthy Cockerpoo!

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

DISAPPOINTING DELIVERY SERVICE

I don’t blame Rude but rather DPD who delivered it. The box was left on my doorstep which is on a main road with a busy pavement of people walking throughout the day. I was away for 2 nights &left clear instructions to leave the box with a neighbour. My door camera showed he didn't do this. Unsurprisingly, the box wasn't there on my return. DPD aren’t returning my calls. I can’t afford to order again in case the same things happens.

December 20, 2025
Unprompted review
Rated 3 out of 5 stars

Food is good, delivery extremely poor

The food itself is great and my puppy absolutely loves it, but the delivery process has been consistently disappointing.

On my first order, 3–4 of the containers arrived with the lids popped open, so they weren’t sealed properly. On my most recent delivery, the top three boxes were completely defrosted because the courier took so long to deliver them.

I emailed Rude about these issues, but have yet to receive a reply a reply about the second delivery. Great product, but the delivery and customer service really need improvement.

November 27, 2025
Rated 5 out of 5 stars

Echo loves it

Swift delivery and my puppy loves the lamb & the beef, still to try him out on the other types, bit so far so good

November 27, 2025
Rated 5 out of 5 stars

Great food!

Great product! Great food! Website is easy to use! My puppy absolutely loves it! He gets so excited when it's feeding time! We went with complete turkey, but there is plenty to choose from!

November 30, 2025
Rated 5 out of 5 stars

‘Rude’ Dog Food

Was recommended this brand by a friend as wasn’t happy with a different brand of raw I had just started using as everyone was saying raw is better and helps with skin allergies and not much more expensive. I have two young dogs different breeds, one itches, it is about three times the price more a month but this food looks healthy you can see the veg and fruit in it, the itching hasn’t stopped but is getting less and my dogs appear more alert and can’t wait for mealtimes and as suggested by my friend I add extra fresh chopped veg and fruit on top and they scoff it down, happy dogs. Working it out it on a monthly basis it equates to approx £2.55 per dog a day (that’s two meals as I split daily allowance into breakfast and dinner) that’s less than a shop bought coffee who wouldn’t spend that on their furry loved ones..?

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

I have tried several brands of raw food…

I have tried several brands of raw food but for me Rude Dog Food is the best. My dogs love it. It smells much better than most raw foods which is for me a big positive and the combination of meat and vegetables makes it a nutritious balanced meal that is very palatable for my dogs.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great food, highly recommended

For a start I could not believe how quickly it was delivered! Also my dog absolutely loves it. He normally gets mildly excited about tasty canned food (and I buy good quality one) but he will whimper for this, while I'm getting it ready. Absolutely great food.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

“Excellent service

“Excellent service — fast delivery and high-quality raw dog food from Rude Food. My dogs love it, and the freshness and consistency are always reliable. Highly recommended.”

November 23, 2025
Unprompted review
Rated 5 out of 5 stars

This company is so customer focused

This company is so customer focused. My dog loves their food, it arrives with DPD, very well packaged and still frozen.
I’ve had many change requests to my orders and nothing is too much trouble.
It’s not the cheapest, but if Maddi loves it, that’s all that counts to me. I’d highly recommend Rude Dog Food to anyone.

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

Ordered on 14th (now 20th) and parcel currently being held hostage by DPD. Paid 48 Hour postage too.

If that’s not bad enough there is no contact no for Rude Dog and they have not been in touch from a customer care point of view. This order will be spoiled if it doesn’t get delivered before tomorrow and I will have to go out first thing to get some food for my dogs.

November 20, 2025
Unprompted review
Rude Dog Food logo

Reply from Rude Dog Food

Hi Cecille, we are looking into this right away for you. If any order is held up by DPD and spoiled we would replace it right away. We will be in touch to get your order number to rectify this issue.
If in the future you ever needed to get in touch, our email is on the website and is always monitored to support our customers every step of the way :)

Rated 5 out of 5 stars

I have the most fussy frenchie who has…

I have the most fussy frenchie who has tried most raw dog foods .This is the only one she loves and will happily eat every day .Thank you .

November 18, 2025
Unprompted review
Rude Dog Food logo

Reply from Rude Dog Food

Donna, Thankyou soo much for the lovely review. We are so pleased!

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