I ordered international tracked delivery but no tracking code was provided. I tried to contact them several times without reply until several days passed. They committed to provide the tracking cod... See more
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See what reviewers are saying
Ordered a junior club shirt mystery box on 23rd April and still not received it and no communication as to why there is a delay. Despite emails and messages on Tik Tok to them asking where it is we ha... See more
From my first box I have been impressed with every item I have received! I originally signed up thinking “I’ll try one and see what it’s like” with full intention of cancelling, but I have not looked... See more
First purchase and very pleased. Well packaged with no unnecessary plastic. Lovely items (2x boot bags). Great price. I had an email to let me know they were waiting on more stock and my parcel w... See more
Company details
Written by the company
Rugby Box is the one stop shop for Rugby players. Your Passion. Delivered.
Contact info
Unit 1, The Old Joinery, Maldon Road, CO2 0LT, Colchester, United Kingdom
- info@rugbybox.co.uk
- rugbybox.co.uk
3.5
Average
256 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Below average
November 10, 2021
Unprompted review
Reply from Rugby Box
Hi Jim,
Sorry to hear that you were not happy with the service.
Do you have any more specific feedback? We are always looking for ways to improve and are constantly making changes to the products we feature.
Feel free to contact me directly at scott@rugbybox.co.uk.
Thanks
Scott
Purchasing process was easy and…
Purchasing process was easy and delivery very quick. I haven’t opened the package yet as it is a Christmas present for my partner.
My reason for giving 4* is although the packaging is great and seems very study and secure, it has the logo all over the box and even the contents on the shipping label.
Sadly, my partner accepted the delivery on my behalf and now knows what the gift is.
Maybe it might be worth making it more discreet or offering this as an option especially around this time of year?
November 9, 2021
Unprompted review
Reply from Rugby Box
Thanks a lot for your feedback. Really good point! We are going to look into what potential options we have. Of course we like to get our branding out there and are proud of our packaging (we even have Box in our name!) but in the lead up to Christmas it is important to keep the surprise for the big day.
Thanks again for your support and I hope your partner is happy with the gift when they finally get to 'unbox'
Cheers
Scott
Was not what I ordered very disappointed
November 1, 2021
Reply from Rugby Box
Hi David,
Thanks for the feedback and sorry for the inconvenience.
We do offer free returns and refunds on all orders and will happily try and source alternative products where an item does not meet expectations.
If you have any further feedback or need any support please feel free to reach out to me directly at scott@rugbybox.co.uk.
Thanks
Scott
Excellent delivery times straight…
Excellent delivery times straight forward ordering
October 13, 2021
Reply from Rugby Box
Thanks Thomas.
We try to ensure the fastest delivery possible. Not always easy in the recent climate but we know how important it is to have fast delivery.
Order was cancelled with no explanation
October 13, 2021
Reply from Rugby Box
Hi Colin,
Thanks for your feedback and sorry for the inconvenience.
I see that we had a stock issue with your order. I apologise that this was not communicated clearly at the time.
Could you send me an email as I would like to send you something out as an alternative. My address is scott@rugbybox.co.uk.
Thanks
Scott
Found what I wanted quickly easy good…
Found what I wanted quickly easy good price and rapid delivery great product
September 30, 2021
Great box love the idea
June 6, 2021
Great content!
Great content, well worth the price and fast delivery! Thanks Georgia for packing my box!
May 30, 2021
Unprompted review
Absolutely love it
Absolutely love it .
My son is 15 and he plays for two teams .He loved all of his first box and has used it all since he recieved it .
We can’t wait for box two !
We have recommended this to all the lads on his teams .
He recieved the tshirt as well which is great for training . Rugby is life 🏉🏉
May 14, 2021
Reply from Rugby Box
Thanks Marc!
Rugby is indeed for life!!
Really impressed with our first box
Just received our first rugby box and are really impressed with the products contained. Super fast delivery and well worth the price. Highly recommended for any rugby players out there
May 13, 2021
Great bit of kit and can’t wait for the…
Great bit of kit and can’t wait for the next one.
May 7, 2021
Wish I Started months ago
Wanted to order one these boxes a few months back and forgot to order one!
So thought it was time to treat myself.
Loved the protein bars never had those ones before.
The tshirts is good quality and perfect for wearing to training!
The Rhino rucksack is perfect for taking to training plenty room for all your training needs.
Just gutted I never started ages ago!
Look forward to the next boxes
April 28, 2021
Reply from Rugby Box
Thanks Jonathan!
Quilty stash
Saw them as an ad on Facebook originally which I'm always a little pessimistic of. The first box turned up and I couldn't believe the quality and amount of stash I got for my money.
Think I've had 4 boxes now and no plan to stop anytime soon. Each box is a great surprise with what I get and everything is of great quality.
April 23, 2021
Reply from Rugby Box
Cheers Chris! I appreciate the support.
Thanks,
Scott
Fantastic service
Fantastic service. Ordered two solo training balls and received them within a few days (after ordering at the weekend). On inflation it became apparent that one had a hole. After a single email, a replacement was dispatched within 24 hours and arrived the next day. The replacement was in perfect condition and the communication was excellent throughout. Would definitely recommend and will use in the future.
April 12, 2021
Unprompted review
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