RugbymasksReviews 

I made an error on the delivery address and even though I sent many emails which promised, a reply I got no response. The item was therefore returned to sender (according to the post office)and I still haven’t got it. I had a order a second one which arrived safety but the address on the package missed off half of what was requested so it was no wonder the first one didn’t make it.

I rarely write product reviews but with these masks I decided to make an exception, the masks arrived within the allotted time and were as described, the only fault I had with them, if you could call it a fault- is that the string was a little loose, but that can be rectified. I would buy again.

No comment......................

Mask keeps slipping off mouth, not particularly well made and can only refund if mask has not been taken out of packaging.

This company are dodgy, do not buy from them. I ordered British Lions masks which then didn't arrive in time for the third test so had become redundant. I therefore tried to return them. To do so requires a form that they supply, which no amount of emails to them asking (there's no phone number) will get you the required form. I have 4 very expensive, still packaged British Lions masks that I can no longer use nor get a refund for.

Spot on product and service. Thank you

Shipped the wrong mask. Despite 5 attempts to contact customer service, no replies. The goods were shipped from China so doubt it is a genuine UK company. Now left with a mask I do not want. Use this company at your own risk.

Shocking!. The logo on the front of the mask was back to front. You could only read it looking in the mirror. Contacted customer service 3 times, no reply. Ridiculous!

The delivery took 46 days and faulty when delivered
The face masks were faulty, The screen printing was on in reverse/ Mirror image.
The contact page refused to accept my details so impossible to claim refund and send back goods.

Rubbish!!!!

had mask delivered, print was backwards, so only looked good when looking into mirror.

It took 1 month from dispatch for me receive these in Australia. I am really happy with the masks they are very comfortable to wear. I was not happy with the no response from the customer service team i contacted them a few times regarding delivery & i had no reply

Rubbish, the logos were printed mirror image, I requested a replacement nothing happened! What a rip off!!!!!

it was rubbish the spelling of canterbury was back ot front and the date 1888 was also back to front

The logo of the British lion mask is a reverse image. I reached out to the Rugby mask immediately with photos of the defect but the company has never responded back at all. Worst experience ever.

I’m very sad to leave such a low score but the logo on the masks could only be read in a mirror as printed backwards. I did email and explained this to rugbymask.com but never received a reply so still unhappy with my purchase.

Tried to contact without reply.
Took nearly 2 months to get my order.
Considering I opted to pay extra for postage this is not acceptable.