Rugged London Reviews 

Good all round service and product. If you want a rugged custom made table top this is the company to use!

A great company to do business with. David and his team are excellent, extremely helpful they go that extra mile to make sure they deliver a first class service. If all companies provided this kind of service the world would be a better place. They are terrific it was a pleasure doing business with them. Keep continuing doing what you are doing. Thank you so very very much, from a very, very satisfied customer. The scaffolding board were in excellent condition I am so very pleased with them.
Violet.

Second time acquiring Reclaimed Scaffold Boards from Rugged London. David is and he's team are amazing, great communication & helpful. I will definitely continue to use Rugged London & Going forward use as my source of reclaimed wood. Once again manys thanks to the Team!! Ray Craft

Fantastic service, where a mistake had been made with the order they went over and above to correct it, amazing. Highly recommended

I wanted some scaffold boards for a show garden and they were cut and delivered to a London address in 24hrs! Great service and product. Highly recommend

Great friendly customer service. The gentlemen who served me was very accommodating and I’m super happy with the scaffold board he cut and sanded for me. Thank you! I will be back!

completely incompetent and unprofessional. mistake after mistake, ignoring my e-mails, false promises after false promises, lies, etc. hope to never have to deal with these scammers ever again.

I’ve been going to Rugged London to pick up unsanded scaffhold boards and extremely pleased with the service and the quality of the materials. Friendly and knowledgeable defo would recommend.

If I could give No stars or even minus stars I would I ordered a candle from this lot on November 30th it is now a month, 2 emails and 2 phone calls later and I still haven't received the bloody thing I live in Northern Ireland so to post a candle from London does not take 4 weeks and as for the fella who I called and who said he would get back in contact with me when he checked his computer for the order thanks a lot for not getting back to mate really appreciated that. Absolute joke of a company avoid them at all costs because you'd be quicker flying to London to buy the thing in the shop than order on their site.

I ordered goods for a well-known TV programme, and was highly impressed with the personal service provided by this company. Would recommend to others and would definitely use again. Excellent service. Thank you.

Ordering was easy. Getting it delivered less so. Item has been with UPS for over a week. Their tracking tells you nothing when other delivery companies would be able to tell me the date and time of delivery, name of the driver and what they had for breakfast. Two messages to Rugged so far and no reply.

5 star service, thanks so much, will definitely be back!

I'm looking for two off 2ft lengths of used scaffold board and found Rugged London on Ebay selling a selection of lengths down to 2ft. I selected my requirement and went to pay only to find that I couldn't because I had to request a freight charge. Unbelievably I had to commit to the order to acquire the freight charge which under Ebay rules means I have to pay even if I'm not happy with the charge. I decided to message Rugged London through Ebay for the freight charge before commiting to buy, I received a reply advising me to visit the Rugged London website.

On visiting the website I still couldn't find any freight prices so I selected 2 off 60cm unsanded boards at £12.00 total and went to pay to find I had two options pickup or a single freight charge of £120.00. From this I realised had I committed to the Ebay purchase my £12.00 would have escalated to £132.00 for two off used 2ft sections of scaffold board.

Having been buying and selling on Ebay for over 25yrs I'm at a loss to how an Ebay seller can require a potential customer to commit to a purchase in order to find out freight charges. If there is only one freight charge of £120 why didn't Rugged London tell me it's £120 rather than tell me to visit their website.

This appears to be a very dubious selling practice something that perhaps should be raised with Ebay. Given this experience I have no option but to warn people away from Rugged London.....

13.7.2021 UPDATE
Response to Rugged London Reply.

Perhaps my true experience above explains why I'm not a customer. I suspect satisfied customers are those who've placed large value orders making a £120 freight charge acceptable. Your website offered me two freight charge options for my £12.00 order, either collection for free or £120 with no options between the two. A freight/postage charge should be appropriate to the size and weight of an order not one charge for all orders....

Below is exactly what it says on the delivery page of the Rugged London website. There is no information on delivery charges. As above there are only two options displayed during the checkout process, free collection or £120 and nothing else. Most websites list delivery charges on the delivery page...

Same day delivery
If you are located in the surrounding London areas we can generally deliver same day to you. Please contact us for further details to arrange a delivery time and to check availability.

Same day dispatch
Order before 2pm for a same day dispatch. Small orders are shipped using DPD who deliver within 3-5 days. Large orders for boards, decking, poles etc are delivered using our own driver. For these we will get in touch to arrange a delivery date with you.

Collection
You are more than welcome to collect from our premises in Greenwich. Please contact us prior to collection to arrange a date and time. This is so we can ensure we have your order ready and available for you as soon as you arrive.

I was very happy with the condition of the boards. Tony the driver was great, got his van right next to my garage and helped me put them away.

Great service and scaffolding boards, would recommend rugged London, Cole and David were very helpful and friendly 😀👍

5/5 great quality scaffold boards and a fair price. Would 100% recommend

A very good experience with the guys at Rugged London. Very helpful, very efficient and very professional. Will definitely use again if in need.

Excellent service. Thank you