My wife and I purchased a beautiful handmade Kazak tribal rug in Turkey in the 1980s. The rug became a central part of our home for many years but when we acquired a puppy in 2015 he began to chew the... See more
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Rugmaster have done an excellent job on both of our rugs recently. Deep clean, de-mothed and repaired damage on the fringe and the leather grips on one, then deep clean, colour restoration and tot... See more
Company replied
I saw a moth larva on my cherished Beni Ourain vintage rug and it hadn't been cleaned in five years, so it was time for these guys to step in. Efficient pickup and drop off for free, rug inspection, m... See more
Rugmaster did an outstanding job of cleaning and repairing some beautiful but sadly very moth-eaten vintage Moroccan rugs - so extraordinarily fine was the restoration that I couldn’t find where the... See more
Company details
- Rug Store
- Decoration and Interior Design Store
- Flooring Contractor
- Home Goods Store
- Interior Designer
- Oriental Rug Store
Written by the company
Rug repairs, cleaning, valuation and a rug shop - all in North London Repairs: * Experts from generations of rug masters * Optional free replacement rug for the duration of repairs * Original materials * 10 years guarantee With some of the most skilled experts at various methods of rug repairs (some of which have been in family business for last 3 generations), access to original materials and dyes directly from country of origin or exact tribes, and constant devotion to professional improvement among the team, we are proud to offer top quality rug and carpet repair service in UK. Cleaning: * Safe * Thorough * Free uplift and delivery Using the power of modern technology we remove the dust from the rugs at no additional cost to the customer. After the dust has been completely removed, we proceed with full-immersion hand washing of the rugs with the safest methods possible Valuation: * Experienced value estimation * Valuation certificate for insurance and other purposes Shop: Check out our shop and find some of the best rugs in the market.
Contact info
24 Aylmer Parade, N2 0PE, London, United Kingdom
- 020 8341 9191
- info@rugmaster.uk
- rugmaster.uk
Afghan Rug
Initially, there were issues locating the rug I'd ordered and this led to delays as well as a slight lack of communication. However, it's always about how a company deals with issues when they arise. Rugmaster fully acknowledged the problem and to make up for it offered a range of more expensive rugs at the same price - a solution I was more than happy with. In terms of customer service, I can't fault them and the rugs is great.
October 27, 2023
Unprompted review
Reply from Rugmaster
Thank you for taking the time to share your experience with us. We appreciate your understanding and patience.
We're delighted to hear that our team at Rugmaster was able to address the issue to your satisfaction, demonstrating our commitment to making things right for our valued customers. We're thrilled that you are happy with the resolution and that the rug has met your expectations.
Your feedback is invaluable, and we are continuously working to improve our processes to ensure a seamless experience for all our customers. If there's anything else we can assist you with, please don't hesitate to reach out.
Great and efficient service
Great and efficient service
The whole experience was so easy. They picked up the rug, were able to get several bad stains out (from new puppy) and make repairs that can't be seen. Really helpful in getting everything sorted as quickly as possible.
Thanks
October 3, 2023
Unprompted review
Reply from Rugmaster
Dear Tim,
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that our service met your expectations, from the easy process to the efficient stain removal and repairs. We understand the challenges that can come with new pets, and we're thrilled we could help make everything right for you. If you ever need assistance again, don't hesitate to reach out. Thanks for choosing us!
Best regards,
Rugmaster Team
A charming and helpful company
A charming and helpful company, experts in their field, who cleaned, repaired and improved the appearance of our 100 year old Axminster rug. Marvellous.
October 10, 2023
Unprompted review
Reply from Rugmaster
Dear Mrs Alcock,
Thank you so much for your kind words! We are thrilled to hear that you found our services charming and helpful. It was truly a pleasure working on your 100-year-old Axminster rug, and we're delighted to know that you are pleased with the results. If you ever need assistance again or have any questions, please don't hesitate to reach out. Your satisfaction means the world to us.
Best regards,
Rugmaster
My small Persian rug was in need of…
My small Persian rug was in need of cleaning and repairing. I am very pleased with Rugmasters. The collection and delivery service was helpful. I had good advice about what was needed . I am very happy with the result. It was quite expensive but the skills to repair and clean my rug are invaluable.
October 19, 2023
Unprompted review
Reply from Rugmaster
Dear Dee,
Thank you so much for taking the time to share your positive experience with Rugmaster! We're thrilled to hear that you are pleased with the cleaning and repairing of your small Persian rug. Our team is dedicated to providing excellent service, and we're delighted that the collection and delivery service, along with the advice provided, were helpful to you. We understand the value of preserving and enhancing the beauty of your rug, and we appreciate your acknowledgment of the skills involved. Your satisfaction is our priority, and we're grateful for your trust in Rugmaster.
Best regards,
The Rugmaster Team
Reply from Rugmaster
Dear Dr Solanki,
Thank you so much for taking the time to share your experience with us on Trustpilot! We're delighted to hear that you found our communication effective, appreciated the quality of the repair, and were pleased with the prompt service. Your feedback means a lot to us, and we're thrilled to have met your expectations. If you ever need assistance in the future, don't hesitate to reach out.
Warm regards,
Rugmaster
Persian Rug Clean
I had an excellent experience with Rugmaster. They were very professional in communications and did a wonderful job cleaning and protecting my Persian rug, despite the presence of many moths within it. Highly recommend.
August 14, 2023
Unprompted review
Reply from Rugmaster
Dear Harriet,
Thank you so much for taking the time to share your positive experience with Rugmaster! We're thrilled to hear that you found our services professional and that we could successfully address the challenges posed by moths in your Persian rug. We appreciate your recommendation and look forward to serving you again in the future.
Best regards,
The Rugmaster Team
Excellent service brings damaged kilim back to life
We have a beautiful Kilim (1920s) that has been with the family for quite a while. A recent shock attack by moths made it look like it had been eaten by hungry bears. I thought that it might not be reparable; however, Sam and his team were courteous, efficient and calm, and restored it! Washed, moth-proofed, all holes and gashes matched and repaired. Thank you!
September 15, 2023
Unprompted review
Reply from Rugmaster
Dear Ben,
Thank you so much for sharing your experience with us! We're delighted to hear that our team was able to restore your cherished Kilim to its former glory. We take pride in our craftsmanship and are thrilled to have exceeded your expectations. If you ever need assistance again or have any questions, please don't hesitate to reach out. Your satisfaction is our priority.
Best regards,
Rugmaster Team
We finally found the right rug for our…
We finally found the right rug for our hall. Rugmaster is a specialist shop for sales and repairs. The staff were extremely patient and we borrowed four other rugs before finding the one. Recommend making an appointment.
August 25, 2023
Unprompted review
Reply from Rugmaster
Dear Laraine,
Thank you so much for taking the time to share your positive experience with Rugmaster! We're thrilled to hear that our team was able to assist you in finding the perfect rug for your hall. Your kind words about our specialist shop(rugoutlet.uk), patient staff, and the option to borrow different rugs mean a lot to us. We appreciate your recommendation to make an appointment and look forward to serving you again in the future.
Warm regards,
The Rugmaster Team
Highly recommended
Friendly, knowledgable and timely service, made my 100-year old kilim like new, with numerous invisible repairs.
May 19, 2023
Unprompted review
Reply from Rugmaster
Dear Ian,
Thank you so much for taking the time to share your experience with us on Trustpilot! We're thrilled to hear that you found our service friendly, knowledgeable, and timely. It's our pleasure to have been able to restore your 100-year-old kilim to its former glory with numerous invisible repairs. Your satisfaction is our top priority, and we appreciate your trust in us. If you ever need assistance in the future, please don't hesitate to reach out.
Warm regards,
Rugmaster team
strongly recommended for rug cleaning
we had a moroccan lambswool rug which was dirty and stained -- the whole process was swift, with clear communication, pickup and drop off teams were friendly and thoughtful, and the results were great -- strongly recommended for rug cleaning, esp higher value rugs
April 17, 2023
Unprompted review
Reply from Rugmaster
Thank you so much for taking the time to share your positive experience with our rug cleaning service! We're delighted to hear that the process was swift, communication was clear, and our pickup and drop-off teams were friendly and thoughtful. It's fantastic to know that the results exceeded your expectations, and we appreciate your strong recommendation, especially for higher value rugs. We look forward to serving you again in the future!
Best regards,
Rugmaster
Persian rugs cleaned and repaired
Our Persian rugs were cleaned and then some were repaired (replacement fringes and minor repairs to the edges). The people were courteous, helpful and easy to contact. The rugs were collected and delivered to my home at the arranged times.
March 22, 2023
Unprompted review
Highly recommend this family run…
Highly recommend this family run business! Professional, helpful and knowledgeable. After being cleaned and repaired our Persian rug returned looking new. A huge thanks!
March 7, 2023
Unprompted review
Repair to rug.
The rug was badly frayed at one corner and the fringes were somewhat worse for wear. Rugmaster arranged for collection and return. The rug is now as good as new. The repair to the corner is invisible and the worn fringes at both ends have been replaced. Well done Rugmaster!
March 20, 2023
Unprompted review
Reply from Rugmaster
Dear Paul,
Thank you so much for taking the time to share your experience with Rugmaster on Trustpilot. We're delighted to hear that you are pleased with the restoration of your rug!
We take great pride in ensuring our customers' satisfaction, and we're thrilled that the repair to the corner is now invisible and the worn fringes have been replaced, leaving your rug as good as new.
Thank you for choosing Rugmaster, and we appreciate your kind words. If you ever need assistance in the future, please don't hesitate to reach out.
Best regards,
Rugmaster Customer Support Team
All done professionally and in time
All done professionally and in time, as previously agreed.
January 26, 2023
Unprompted review
I received a friendly, expeditious and stress-free professional service. My rugs were collected, maintenance, cleaned and delivered timelessly and they looked like new. All thanks to Rugmaster.
I inherited some valuable rugs from my late mother. These rugs had served the family for many years and we thought that they had already served time so we should throw them away. I heard about Rugmaster from a friend that the company repairs and clean rugs. So, we decided to give them a try. We know that one of the rugs was badly damaged but they rug bring back many lovely memories of my Late mother and would hate to throw them away. To my greatest surprises, when the rugs were returned, I couldn’t believe my eyes because they looked like new as I cannot easily identify any damage.
January 28, 2023
Unprompted review
Best Rug Service around
Having used several other supposed experts to clean and repair my rugs, I am delighted to find Rugmaster who are genuine experts and provide a first class service.
May 18, 2022
Unprompted review
Reply from Rugmaster
Dr. Cuffe,
Thank you so much for taking the time to share your experience with Rugmaster! We are thrilled to hear that our team's expertise and service met your expectations. Providing a first-class experience is our priority, and we are grateful for your trust in us. If you ever need assistance in the future, please don't hesitate to reach out.
Warm regards,
The Rugmaster Team
Terrific service
Terrific service, friendly and professional- great advice and expertise. I had 3 carpets in different states of repair - fab results and good communication throughout. Would definitely use again!
August 19, 2022
Unprompted review
Reply from Rugmaster
Dear Jane,
Thank you so much for your glowing review! We're delighted to hear that you found our service terrific, friendly, and professional. It's fantastic to know that our advice and expertise contributed to fab results for your carpets. We appreciate your kind words about our communication and are thrilled to have earned your trust. We look forward to serving you again in the future!
Best regards,
Rugmaster Team
Rugmaster were very efficient
Rugmaster were very efficient. Took the carpets away then sent me an estimate on the cost involved for cleaning and replacing the fringes. The carpets were returned on the due date beautifully cleaned and with new fringes.
July 20, 2022
Unprompted review
High workmanship
Excellent customer service, quick turnaround and high workmanship - would recommend and use again.
July 19, 2022
Unprompted review
I can highly recommend the team at…
I can highly recommend the team at Rugmaster. They were extremely professional and efficient. My ageing rug looks like new.
June 17, 2022
Unprompted review
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