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Rugs.co.uk Reviews 1,494

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TrustScore 3.5 out of 5

3.5

Carpet Store
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Review summary

Created with AI, based on recent reviews

Looking at 168 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the product quality, often finding it better than expected for the price, and appreciate the wide selection of rugs available. The website is generally considered easy to use, making it simple to find desired items with good descriptions and various options. Delivery is often prompt, even for international shipments, with many reviewers noting helpful tracking information and competitive pricing, including free delivery. However, some people were dissatisfied with delivery issues, including incorrect addresses, delays, and items being folded rather than rolled, leading to creases. There are also concerns regarding product quality not matching online images, and the high cost and difficulty of returning items, especially those shipped from overseas.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing disappointment over damaged items, poor... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing disappointment with the... See more

Website

Reviewers highlight ambiguous aspects of the website, with many praising its ease of use for finding products... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many reporting significant issues such as... See more

Price

People report ambiguous experiences with price, with many reviewers finding prices to be good, reasonable, or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Like others here I was shocked to find the rugs I ordered were being shipped from USA. Probably wouldn't have ordered had I known beforehand. UPS who were delivering mucked me about, not delivering on... See more

Rated 4 out of 5 stars

I bought a very large 240x305 cm rug for our living room. It was only £149. I was expecting some cheap rubbish to be honest, but it is only needed temporarily whilst we await new flooring in this area... See more

Rated 3 out of 5 stars

The rug was great quality and just what we wanted however it was too small for our needs - our mistake. I had not realised the company was in USA as the web address ends 'co.uk' It was a frustrat... See more

Rated 3 out of 5 stars

I found the form a little difficult , it’s my fault I’m 88 and not good on line . But couldn’t getthe rug by phone . I also think I made a mistake with my e mail as haven’t had a mail to acknowledge... See more

Company details

  1. Carpet Store

Written by the company

We are family owned/operated, obsessed with quality, and have a passion for service. Our depth of inventory leads to options for any space and any budget. From treasured Persian and Oriental rugs, to budget-friendly fast-fashion synthetic fiber rugs - we have it all! We offer FREE Shipping on all rugs with no minimum purchase required. We also cover all taxes, duties, and/or VAT charges, so you can rest assured the prices you see on our website will be the final price that you'll be responsible for. Why should you buy from rugs.co.uk? Free Shipping. Free Taxes/Duties. Easy Returns. 75% Off Retail Prices. Expert Customer Care. Secure Online Shopping. Lowest Prices Guaranteed. Thousands of Rugs in stock. 30 Day Returns & No Restocking Fee. All Rugs are Shipped Within 24-48hrs. Millions of Rugs Shipped since 2001. 5% Bonus Store Credit on all your Orders. Direct Manufacturing & No Retail Overheads. Our customer-friendly policies are backed by an excellent customer service team that operates 24/7.

Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I am so unhappy

I was very unhappy with the colour of the rug nothing like the one advertised. The rug was £219 and they said to return would cost me £130 .It also arrived folded not rolled so very creased and ruckled .I was offered £33 of the price as a good will gesture but I I will never use this company again.

March 20, 2026
Unprompted review
Rated 4 out of 5 stars

have bought 3 rugs from this company…

have bought 3 rugs from this company now -- attractive, well-made rugs that stand up well to wear and tear( I have 4 dogs), good variety of sizes and mostly good prices, although i found it strange that the size I bought today was way more expensive than a bigger size; hence 1 less star.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome rug

Awesome rug, just like the picture. Soft and thick as described. Got here in a week, way faster than I thought!

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

I was looking for a decent lounge rug

I was looking for a decent lounge rug, and the one I have ordered ticks every box, the quality colour and size is all perfect. The online ordering was so easy . I read the reviews and all very positive . Paying a little more than I expected but the rug I have at the moment is OK but all the corners are turned up and it moves continually , iv had it 4 years so it's done it's best. Looking forward to delivery.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

SO MANY RUGS, COLOURS, SHAPES AND SIZES. X

This site has hundreds if not thousands of rugs in so many sizes and shapes!!! I did do a chat where my queries were answered fully and quickly. Very reasonably priced too with options to buy rug pads, which I did buy after taking their advice, which again was very reasonable. X

March 8, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY

If I could give no stars I would.

The colours on the rug were nothing like the images.

Returns have to be made to Switzerland or the US (not explained when you order but buried on the website). So the cost of returning is prohibitive.

DO NOT USE THIS COMPANY

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

This is the second time buying from Rugs.co.uk and both times have been the perfect purchase. If you’re looking for a rug, look here first.

February 2, 2026
Unprompted review

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